I've been trying all afternoon to register my upgraded phone and add a year's service. One person can't do it all and transferred me, 3 times, to another number that cut me off after an hour on hold.
I'm waiting again to speak with them and already at 50 minutes on hold. I see no reason why the first rep could not do it all. I thought the cable companies were bad, Tracfone is the worst, bar none. I started at 12:30 pdt and it is now 4:15 and almost nothing has been accomplished.
They send work overseas and I know what people are paid in the Philippines.
There is no excuse for not having adequate staff to support customers. It appears that once they take your money, they are done.
baldeagle378 wrote the review because of poor customer service at Tracfone. Reviewer claimed that he or she wants Tracfone to offer any options to resolve the issue.
Author liked the most no contract. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.