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Worst customer service ever. No one speaks understandable English. It takes them 30 minutes to update one small thing. When I called to complain about now having new service on my new phone when I first got it, they couldn't figure it out. I asked them if they had...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

3.5
I didn't like
  • Horrible customer service
  • Untrained call centers
#917381
Now that the issue is resolved, I can warn people that the simple act of trying to port a Google Voice number to Tracfone took a full 30 days, a minimum of 6hrs of my time trying to talk to tech reps, 5 or 6 trouble tickets and countless broken promises of callbacks,...
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TRolfson
TRolfson

There could be many good reasons. Tracfone should be able to port a number and not disable it for 30 days.

Anonymous
Anonymous

Why would you want to port google voice number???? Why not just get a new number??

1.5
I didn't like
  • Phone number being unuseable for 30 days
#766917
I was on hold for 30 minutes and still no one answered the phone. does anyone know the email address?? I just need an answer to a ? I can't find anywhere. no one answers the phone. I have had problems with this company before. but I thought a would try again. ...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
I didn't like
  • Bad company customer service
#764578
I have alot of dropped calls and fading in and out on my tracfone lg 41 . looking for help talk to clients on it and its not helping having to call them back alot.
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
#759795
I called the the number and got some one I could not under stand. I put my 200 min. in and got them but did not get the extra 40 min. when I put in the promo code. In October the same thing happened and in December again.  It also cost me 20 min. waiting to here from...
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Anonymous
Randy. Saun

That's what i'm talking about. They hire these *** holes on purpose to waste your minutes. I've had that same experience. Randy Saunders

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#758751
Have been a TF customer for many years. When my minutes are gone so is my TF. This past year my TF would not work at all when I am away from my home even though its in the service area. Actually had to buy a differnt phone and service from another company when on...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Alma, Wisconsin
#746188
I purchased an android tracphone in August, 2015. The phone never worked properly, intolerable reception issues, charging issues, and had to unplug the charger, then plug it back in to get the phone to turn on. Bought a lesser model tracphone, Flip-phone type. At...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
I didn't like
  • Being told i lost my minutes
  • Being told i lost my mins
  • Tracfone customer service
#718849
called tracphone gave all kinds of information yesterday. was told to activate phone when i hung up ..... now this will not connect called qvc this morning talked to someone in customer service. now i was told to call someone else..to activate. my activation number is...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#601232
Several occasions of finding I have no service when I want to use the phone. No apologies, but an insufferably long and clumsy procedure for restarting it and not correcting phone number and identity errors in my account. Poorly trained reps with no authority to do...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.4
Reedsburg, Wisconsin
I didn't like
  • Snail like customer systems
  • Rude customer service people
  • Untrained call centers
#598478

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
All TracFone Contacts

Latest Question

TracFone Questions
As far as c/s in general they are useless, I went as long as 2 1/2 hours standing at a payphone. This happened three times and still don't have a phone that works. My biggest complaint is c/s doesn't understand English. I spent an hour waiting for them to find my...
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Anonymous
Anonymous

If you ever need to call CS you are out of luck. They don't speak English and even the ones that do have fairly good English, usually in Bangalore or someplace, you can't unde...

AlexTrac
AlexTrac

I am AlexTrac from TracFone Wireless. We're sorry for the trouble. For further assistance, please send us an email to TF.CorpResolutionTeam@tracfone.com. Please copy, paste yo...

3.0
Waupaca, Wisconsin
#534604