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I applied for a new phone, it didn't work so I called 611 and told them.They said they would send me a new phone . It's been over three weeks and I haven't received it yet.

It was supposed to be seven to ten days.

Also I did not receive my minutes on my old phone for June can you please help me, either with a new phone or my monthly minutes. A phone is important for me and my family.

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AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

Weโ€™re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.

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