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1.5

Now that the issue is resolved, I can warn people that the simple act of trying to port a Google Voice number to Tracfone took a full 30 days, a minimum of 6hrs of my time trying to talk to tech reps, 5 or 6 trouble tickets and countless broken promises of callbacks, email or follow-up from reps.

I don't rant about mobile companies often. I've carried a mobile since 1988 and dealt with a dozen or more companies over the years.. they all suck in one way or another, but this is absolutely the worst. I could not do a thing with this number for 30 days... I couldn't even port it to another carrier once it was in the Tracfone system as you have to have a functioning phone in good standing in order to port a number out.

If you want to be trapped and at the mercy of a bunch of English as a second language reps who don't deliver what they promise... go Tracfone. If you want a real wireless company, I recommend Verizon which is where I keep my primary number.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

TracFone Cons: Phone number being unuseable for 30 days.

Location: Racine, Wisconsin

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Yulian Edn

There could be many good reasons. Tracfone should be able to port a number and not disable it for 30 days.

Guest

Why would you want to port google voice number???? Why not just get a new number??

AlexTrac

Hi. Iโ€™m Alex from TracFone Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

Guest
reply icon Replying to comment of AlexTrac

Alex, I sent 2 emails prior and got no reply. There's nothing left to resolve.

Your automated script reply is as useless as all the other methods of customer service I tried.

People: This is the same scripted reply I got before. 2 Emails to that address convinced me they don't care no matter who you contact in the company.

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