Not resolved
1.5
Details
Diversity of Products or Services
Price Affordability
4 comments

Now that the issue is resolved, I can warn people that the simple act of trying to port a Google Voice number to Tracfone took a full 30 days, a minimum of 6hrs of my time trying to talk to tech reps, 5 or 6 trouble tickets and countless broken promises of callbacks, email or follow-up from reps.

I don't rant about mobile companies often. I've carried a mobile since 1988 and dealt with a dozen or more companies over the years.. they all suck in one way or another, but this is absolutely the worst. I could not do a thing with this number for 30 days... I couldn't even port it to another carrier once it was in the Tracfone system as you have to have a functioning phone in good standing in order to port a number out.

If you want to be trapped and at the mercy of a bunch of English as a second language reps who don't deliver what they promise... go Tracfone. If you want a real wireless company, I recommend Verizon which is where I keep my primary number.

This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $500. The author is overall dissatisfied with Tracfone. The most disappointing about tracfone prepaid from Tracfone was phone number being unuseable for 30 days Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Tracfone.

Check out the best and the worst companies in Telecommunications category for more informed decision or compare Tracfone to other companies on our site.

Had an Experience with Tracfone?

Write a review

Comments

Terms of Service
Post Comment
Cancel
TRolfson
#1111874

There could be many good reasons. Tracfone should be able to port a number and not disable it for 30 days.

Anonymous
#1111550

Why would you want to port google voice number???? Why not just get a new number??

AlexTrac
#1092412

Hi.I’m Alex from TracFone Wireless.

We're sorry for the trouble.To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

Anonymous
to AlexTrac Racine, Wisconsin, United States #1092744

Alex, I sent 2 emails prior and got no reply.There's nothing left to resolve.

Your automated script reply is as useless as all the other methods of customer service I tried.

People: This is the same scripted reply I got before.2 Emails to that address convinced me they don't care no matter who you contact in the company.

You May Also Like

My Family Mobile - BEWARE! RIPOFF WARNING!!!!! My Family Mobile "We canceled our service with WALMART Family Mobile in November 2016 and had the cell number ported to another provider. WALMART has continued to bill us without explanation and is..." Read more Rise Broadband - How bad can they get? Rise Broadband "Rise Broadband works hard to be one of the worst internet service providers in the US. They offer third-world quality and speed while grossly overcharging for service that is often..." Read more Tracfone - Stealing Minutes Tracfone "I damaged my previous Tracfone and bought a replacement. I called in to have the new phone activated and to have the minutes transferred. After 2.5 hours of..." Read more Directv - Bill kept increasing while on a 2 year guaranteed Contract! Directv "My deal was for $110.00 per month + tax - TV, Internet & phone.Within two months of bundling the 3, ($10 savings?), the bill was $175.02..." Read more Wayfair - Bed bugs Wayfair "I purchased a upholstered bed frame from wayfair. Put it together with ease and it was beautiful. Fast forward a few months and myself and my kids started getting welts...." Read more Thrifty Propane - Problem with delivery driver's capabilities and Thrifty's no response attitude. Thrifty Propane "I have, for the last 2 years, had a delivery driver that either can't backup the truck properly or simply doesn't care where he puts it. The first episode was..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more