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Our tracfone ZTE was hacked. It took us a while to figure out why it didn't receive any calls or let us make calls.

When we reached out to Tracfone they told us a different number was using our card time. Instead of stopping this abuse they told us they would send us a new SIM card. Meanwhile our minutes would continue to tick away as the time allotted on the card. After five days we received a new card only to be told that the card does not work and we have to wait again for a surprise surprise new one, or alternatively should get a new phone (despite that we had bought this phone this summer).

What a piece of crap. Don't every buy with Tracfone!

Product or Service Mentioned: Tracfone Account.

Reason of review: Bad quality.

Monetary Loss: $60.

Preferred solution: Full refund.

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Well, after an entire day wasted away emailing with customer service absolutely nothing was resolved


Hi. I’m Alex from TracFone Wireless.

I'm sorry for the inconvenience that you've experienced.

Let me help you in resolving that issue. To resolve the problem, please send us an email with your account information to

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