Not resolved

I waisted about 6 hours of my time and numerous calls and e-mails with no results. They always say we will get back to you within 24 hours but never do.

Their customer service is a joke, the people including their Supervisors are not authorized to do anything except make you wait. Now they have my credit card number and I have no minutes to use on my new phone.

I have looked a little deeper and found out even with their double minutes they cost more than another company. After all my problems they were trying to SELL me extras, maybe offer a freebee to make up for my headaches, but NO sell it to me.

Monetary Loss: $200.

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You ought to contact SuperCSR Elston for assistance by e-mail:


To add to my tracfone complaint, I should add that this is still ongoing now since Nov. 25th, 2 weeks and no resolution.

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