Product: Tracfone Technical Support Clear all filters (20 of 20 reviews match)
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2 comments
1.5
Details
I bought a Tracfone smartphone (Samsung Galaxy G7 Crown) several months ago. I rarely use data but noted on vacation I couldn't. Called support on a Monday evening about the mobile data issue. That was fixed. On Tuesday I couldn't make or receive any calls - Roaming. I...
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AlexTrac
#1711697

Hi. I'm Alex from TracFone Wireless. I’m very sorry that you’re having issues with our service. We would like to discuss the details of the issue, so that we can address it im...

Author
Service
Tracfone Technical Support
Pros
  • Normally good service
Cons
  • Fixing one issue created another unacceptable issue
Reason of review
Unsatisfactory support
Loss
$250
Preferred solution
Deliver product or service ordered
Review #1575349 is a subjective opinion of poster.
2 comments
Today I bought my third and last phone. Always problems and nobody who works for this company speaks english so how are you supposed to get problems resolved? The answer to everything is lets do a hard reset. This is a brand new phone stupid. How do you pay these...
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AlexTrac
#1479514

Hi anonymous. This is Alex from TracFone Wireless. We understand your frustration. We apologize for the trouble that you have experienced on your phone and our customer servic...

Author
Service
Tracfone Technical Support
Reason of review
Bad quality
Review #1253719 is a subjective opinion of poster.
1 comment
cannot download data to my tracfone...called several times, same exact thing reboot your phone,, power off then on...turn off wireless and then back on.. turn mobile networks on and then off. change apn's on phone to default power off and on still no help...i'm very...
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AlexTrac
#1463726

Hi. My name is Jude from TracFone Wireless. We apologize for the trouble you encountered with our data service. Please contact us via chat using this link http://bit.ly/2qdrKH...

Author
Service
Tracfone Technical Support
Reason of review
Poor customer service
Review #1234183 is a subjective opinion of poster.
1 comment
1.0
Details
Absolutely the VERY WORST customer service I have EVER experienced from ANY company of any kind in the entire sixty two years I have been alive.You ruined my phone with haphazard technical support and left me with a useless expensive phone that you refused to replace....
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AlexTrac
#1447258

Hi.I’m Alex from TracFone Wireless. We apologize for the inconvenience. Please contact us via chat using this link http://bit.ly/2qdrKHH. For your convenience, our representat...

Author
Service
Tracfone Technical Support
Reason of review
Poor customer service
Review #1211994 is a subjective opinion of poster.
1 comment
1.0
Details
I congratulated them on gaining another vocal detractor and that I would happily spend any spare time I had convincing anyone that brought up the company name Tracfone what a bad idea it would be to get involved with that company since they don't give 2 *** about...
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AlexTrac
#1426284

This is AlexTrac from TracFone Wireless. We apologize for the inconvenience. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representativ...

Author
Service
Tracfone Technical Support
Cons
  • Product or customer service
Reason of review
Poor customer service
Review #1180096 is a subjective opinion of poster.
1 comment
2.8
Details
Hey TracFone! Do you want to get the service your outsource support call center PROMISES to provide for the money you spend on your contract?? Require your outsource call center to provide a reference number for each call interaction PRIOR to the call being picked up....
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AlexTrac
#1410357

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

Author
Service
Tracfone Technical Support
Pros
  • Outsource call center
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
Review #1155825 is a subjective opinion of poster.
2 comments
1.7
Details
I tried to move my number from a broken tracfone to another tracfone that was working. After a couple of hours with tech support, they decided to send me a new SIM card. I followed instructions when it arrived, didn't work. Called tech support. Several calls, several...
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AlexTrac
#1370283

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us further review your account. Pl...

Author
Service
Tracfone Technical Support
Reason of review
They clearly have problems with the English language
Loss
$650
Preferred solution
bankruptcy might fix them
Review #1101659 is a subjective opinion of poster.
Resolved
1 comment
2.9
Details
i am 68 yrs old , never used a smart phone, and have large arthritic hands which makes it difficult to type.have attempted to activate my new byop which was a gift. i need to do something with apn, whatever that is. unfortunately the tech became irritated with my slow...
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AlexTrac
#1363671

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Author
Service
Tracfone Technical Support
Cons
  • Tech help poor people skill lack tolerance understanding
Reason of review
Poor customer service
Review #1092194 is a subjective opinion of poster.
1 comment
Every month they try to deactivate my phone unless I pay for more service. This month they did, even though I called when I got their notice. They assured me I had 1100 hr. and not to worry. So here I sit Waiting an hour or so to call back. Life use to be so simple before I got a Tracfone...
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AlexTrac
#1342982

Hi. Im Alex from TracFone Wireless. Were sorry for the trouble. To resolve this issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or sen...

Author
Service
Tracfone Technical Support
Reason of review
Poor customer service
Review #1064730 is a subjective opinion of poster.
2 comments
About 3 months ago the tracfone we were using had 330 minutes left but no service days so I had contacted tracfone and was told they would charge me $6.50 pr month for the service plan...I entered my visa charge card with no problem and I paid automatly the $6.50 for...
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AlexTrac
#1336551

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble that you’ve experienced. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to ch...

Author
Location
Cumberland, Rhode Island
Service
Tracfone Technical Support
Reason of review
Poor customer service
Review #1056150 is a subjective opinion of poster.