TracFone sucks 100%
Try to call customer service and you get a philipine person that doesn't speak very good English. Try to get hold of customer service...impossible.
*** plans, *** wireless service. Every time I call I spend 45 minutes whenever I speak to customer service.
I don't understand half of what they say and they clearly don't care about you. I don't have 100 words to type so I will conclude by repeating: avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid avoid da
Reason of review: Poor customer service.
Monetary Loss: $50.
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I changed phone numbers due to the stupid amount of fake calls I was getting, but it wouldn't let me know the number. I called on another phone and got cut off at 35 minutes.
Called again and the wait is more than 45 minutes. Their service is *** and they suck!
Going to another service! *** Tracphone!
My experience is the same. 45 minutes of taped computer clacking noise followed my "resolution" of one issue leading to creation of new issues..in my case now no internet connection
agree its awful no English there and no help
Worst customer service I have ever experienced. Rude, mouthy and incompetent best describes Trac phone customer support.
Tracfones suck!
I purchased a TracFone this afternoon, (LG K125DL), probably a good flip-phone. After trying to set it up and get it operational I was so disgusted with it, I wrenched it into two pieces and threw it in the garbage can.
Lesson learned. It cost me a bit over $50.00 Including a prepaid card.
I have used TracFone in the past, probably close to 30 years. No more..
TracFone 4g is way less than us cellular 1x. It sux balls. A waste of my money.
Hi. I'm Alex from TracFone Wireless.
I'm sorry that you're displeased with the service. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
i turned my phone on already and go to website to create a account and it tells me there no such number for my phone even thou i had just got it and payed for the phone and monthly subscription. i'm done trying to get my phone to work.
i'm returning the phone and having my bank refund me for the month i paid.
your company is nothing but a worthless scam. hopefully you guys go out of business.
you guys are the worst
Hi. I’m Alex from TracFone Wireless.
We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.
For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Ah yes, the standard canned response to yet another negative review... Why would anyone bother wasting their time with your worthless "customer service" agents.
I spent 45 minutes on the phone this morning getting the runaround as my issue got escalated to 3 different "higher ups", each of whom spoke less understandable English than the last. In the end NOTHING was fixed, although the last "supervisor" - whom I had to keep asking to repeat himself because he spoke so poorly - told me I could call back for more "help" later.
Thanks for nothing. Anyone who uses TracFone or its Total Wireless or Straight Talk divisions is either uninformed, or an idiot.
Same here!!!!