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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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4 comments

I order a phone on the tracfone store website and the phone arrived broken. The box did not look include an invoice and instructions for return.

I called customer service and talked to 4 people. First I was told they did not have my order in the system, next I was told to take the phone to Apple store followed by that they do not take returns. Person number 4 gave me a shipping address and said they would process the return when the phone arrived in the warehouse.

They would not send me an email with return instructions and no pre paid FedEx label. Never, ever buy a phone from the Tracfone website.

Product or Service Mentioned: Apple Cell Phone.

Reason of review: Poor quality, poor customer service and poor business model.

Monetary Loss: $250.

Preferred solution: Full refund.

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AlexTrac
#1636644

Hi RoundRobin740. I'm Alex from TracFone Wireless.

We apologize for the trouble this has caused you. Let us help you with your concern. For further assistance, please contact 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

SuperficialWren
#1636597

They sent me a refurbished phone and it lasted a week before it died. I just threw it into the trash can where it belonged.

Never buy a refurbished phone from TRACFONE EVER AGAIN.

They all make terrible paperweights. The Phone was a refurbished Samsung but it was a total piece of junk, and was slow as *** out of the box.It may have been refurbished by the Mexican Mafia themselves.

AlexTrac
to SuperficialWren #1636645

Hi SuperficialWren. I'm Alex from TracFone Wireless.

We regret to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

AlexTrac
to SuperficialWren #1637566

Hi SuperficialWren. I'm Alex from TracFone Wireless.

We are sorry for the inconvenience that you have experienced. However, we are determined to help you in resolving your issue. Please chat with us at http://bit.ly/2qdrKHH so we can provide a concrete resolution. You may also contact our customer service at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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