Product: Tracfone Sim Card Clear all filters (53 of 53 reviews match)
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He said I have to go buy another simcard then he can do that for me again but it is only transferring the # but not the services (that means the service I paid for is gone). Now, I fell into the situation that I spent sism cards & a year of services but neither one of the card is able to be used some how. I called back a couple more times to f/u on this. But the phone didn't go through any more. Tracfone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Please send us a...

1.0
Product
Tracfone Sim Card
I didn't like
  • Customer services
#1109450
Reply to reviews
I have owned my tracfone for 10 + years. April 2016 I got a message on my phone that I had an unregistered sim card. I called and they told me that I would get a new sim card. In a few days I did get the card, called again to have the service operable again. Did not...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We apologize for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracf...

Product
Tracfone Sim Card
I didn't like
  • Customer service and web site
  • Too many phone support menus
  • Unacceptable contact for corporate offces
#894699
Reply to reviews

My phone was stolen,tried to transfer minutes & number. After having to get new sim card(3days) 2 days to get transfer got my number(I think) still no minute , just got a 1year card plus minutes on stolen phone . They have all the info on a computer for all the...
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Anonymous
mel

still trying to get my minutes from stolen phone, no one at trac fone will help. they stopped the phone,sent a new sim card said will take 2 days been over 1 week. time too ta...

Anonymous
Anonymous

the email address you gave me is no good. it should not take this much time when everything is on computers,you know how much time I have when my time expires & all my old pho...

Tracfone Houghton, Michigan
Product
Tracfone Sim Card
#820464
Reply to reviews
After 3 days on the phone trying to change over old phone to new phone and keep same #. What a joke. come to find out after putting in NUMEROUS codes that they gave. I get a new # and phone wont work. AND the # they gave me is for New jersey. I live in Illinois. ...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.7
Tracfone Carrollton, Illinois
Product
Tracfone Sim Card
I liked
  • No contract
I didn't like
  • Failure of transfer
  • Loss of phone and minutes
#814283
Reply to reviews
I have had my tracfone deactivated 4 times in the past 2 1/2 weeks. 1st Cust. Svc. call said our cellphone towers were not reading my #, but miraculously they turned my phone on. 2nd Cust. Svc call said it was the difference between an lg3 and an lg 4 phone, but...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Sim Card
#810420
Reply to reviews
Could not get signals - told by customer line that phone old model and new one needed. Did so - called technical service to transfer minutes - spent 2+ hours on phone with Filipino technician - told to take Sim card out of new phone - no card in phone. Bought another...
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Anonymous
Anonymous

Amen---Filipino csr are useless....have been receiving "courtesy calls" from them after complaints...calls are faint, heavily accented, and I have demanded to speak to a US ba...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Sim Card
#796171
Reply to reviews

Featured

I've been trying to restore service with my new tracfone for several weeks. I had to move my service from my old Tracfone to my new Tracfone because my old Tracfone ceased to function. Twice I had to call Tracfone to restore my service. Twice they have failed to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.6
Product
Tracfone Sim Card
I liked
  • Cost when i used very few minutes
  • Having the same phone number
I didn't like
  • Non english speaking customer service
  • Defective sim card in new phohe
  • Too many phone support menus
#783954
Reply to reviews
I bought a new tracfone from QVC I tranfered my old Tracfone phone number to the new phone well the new phone is defective i called tracfone and told them i want my phone number to go back to my old phone at first they said they cannot then i called the tec line they...
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Anonymous
Anonymous

HI Alex , The problem has been resolved ,I got a new sim card in the mail today (fed ex overnighted) called the tec line again had had my old phone number back within a half ...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

4.8
Product
Tracfone Sim Card
I liked
  • I was a good deal for my usage
#755882
Reply to reviews
I bought a Tracphone in the area in which I wanted to use it. Because the SIM card didn't serve that area, I couldn't activate the phone. I was told that they would send the appropriate SIM card and never did. Each time I called after that, I used a different zip...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Sim Card
I didn't like
  • Not being able to activate phone
#707062
Reply to reviews
OMG...I am having a similar problem....I bought a new Tracfone and tried to transfer my phone number and minutes. The phone number transferred but not the minutes. I can see on my old phone that I have 379 minutes. The customer service rep (who said she was a manager)...
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Product
Tracfone Sim Card
I didn't like
  • Trying to add minutes to phone
#690052
Reply to reviews