Product: Tracfone Service Transfer Clear all filters (66 of 66 reviews match)
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I was transferring my pgonr number to tracfone and spoke to someone and they tokd me that it was at and t gault i needwd to get them to release it. I called atand t and they said reason they could not was because they didnt have the right info so i called back to...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information t...

Product
Tracfone Service Transfer
#1100464
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On 9-5-17 I called Tracfone because I lost my phone and needed to transfer my phone number to my old phone. The first guy I talked to told me he could not transfer my number and that they would have to send me a new phone because my Sims card was not active. I told him...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

3.3
Product
Tracfone Service Transfer
#1096824
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After loosing my 1st Tracfone it was all down hill from there. I was issued a replacement reconditioned one whose microphone crapped out relatively shortly. Tracfone sent me another replacement and all that had to be done was to KEEP my existing phone number. After...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

2.3
Product
Tracfone Service Transfer
I liked
  • Original tracfone
I didn't like
  • Loss of phone and minutes
  • Heavy indian accent
#1096798
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Tracfone - Tried to transfer number and min over to replacement safelin

#1094691
2.4
Details
I called and every time they tried to do it would come up error ive called evety day for a week upper management was supposed to call me back never did phone still wont work
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
Price Affordability
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Website

Tracfone - Worst company ever. Period.

#1089811
Transferred my number from my cell phone to my tracohine, temporarily. Took about 2 hours on the phone. One week later transferred the number back to my cell phone. Took 5 hours!!! 5 hours on the phone with these people, 3 of which were on hold. The website is pretty much useless. I click on a link on the main home page and nothing happens. It just keeps "thinking".
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Tracfone cheated me out of minutes text and data

#1081382
Upgraded to a newer phone. Nov. 2016. Tried working with customer service but they lied to me. Then when I found a message that showed my account before transfer they claimed they had no e mail for me to send my proof to. Frauds and thieves. Pure *** company. Look up who owns and you will see why.
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Tracfone Service Transfer Review

#606349
A fraudlent company will not allow u to take their phones to another company
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Updating my experience with tracfone failing to transfer my minutes from an old phone to a new one, more details in previous review. The tracfone that had 8800.42 minutes on it was purchased at Walmart. The phone I purchased to replace it that was reactivated with...
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jbgo
jbgo

Happy ending. Tracfone finally transferred all my 8400 minutes to the new phone. It wasn't the result of all the time I spent with customer service or the fine help I got fro...

jbgo
jbgo

Being the eternal sucker I did follow up on "Alex's" email link. Same old same old. A lot of time spent with no fair offer of reparations or any real reason why. Very strange...

2.8
Product
Tracfone Service Transfer
I liked
  • Great value
  • Price and service previously
I didn't like
  • Business practices
  • Being told i lost my minutes
  • Being ripped off
#1079940
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i talked to 3 different people at tracfone and they said it didnt show i had any min. data or text. i had close to 4.00 gb of data over 3500 min over 3500 text with service end date 2022. after talking to him for about 40 minutes he then said okay i see you have 1,302...
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Anonymous
aubrey staples

this is my acount info . aubrey.staples258@gmail.com tracfone no. 2055665996 review number is1077159 aubrey.staples258-35

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

4.5
Product
Tracfone Service Transfer
I liked
  • Cost when i used very few minutes
  • Customer service reps was nice
I didn't like
  • Could not find my minutes
#1077159
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I called Tracfone in an effort to have my new phone transferred back to my old phone. I started my new phone on July 3, 2017. I had 1,700 minutes from my old phone transferred to my new phone with the additional 1,450 minutes given with purchase of phone. Now, in...
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Anonymous
paul

They are ripoffs,we need a class action law suit

jbgo
jbgo

I have a very similar issue ongoing with Tracfone, to the tune of over 8000 lost minutes and have written 2 reviews on this site.I hope you will keep us posted with your case.

2.6
Product
Tracfone Service Transfer
I didn't like
  • Untrained call centers
#1075990
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I have been with Tracfone for close to 20 years. I love their service until you need help. Their customer service department is simply the worst I've ever encountered anywhere. English is always a second language & you need a minimum of 40 minutes to even begin to get...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Than...

2.8
Product
Tracfone Service Transfer
I liked
  • Cheap decent service
I didn't like
  • Lack of customer service
#1061989
Reply to reviews
I want to transfer one phone account to another-both tracfones.On hold forever and then told cannot do it and transferred me to "refunds". Refunds does exactly the same as first one (including hold time) and says she cannot transfer without loosing balance on phone to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble this has caused you. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat w...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For...

2.3
Product
Tracfone Service Transfer
I liked
  • Pricing
I didn't like
  • Lack of choice with my purchase
  • Rude customer service
#1058403
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I know this company has the ability to credit minutes, data, texts.They refused to transfer over my phone number and give me my minutes and data which I rightfully paid for. If I transferred my phone number, they would cancel my new package minutes. BS! I asked to talk...
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hapkido
hapkido

am I missing something? tracfone replies according to a notice in my e-mail and now it's missing?

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.7
Product
Tracfone Service Transfer
#1033666
Reply to reviews
I called back and after being transferred to six different reps a so called manager got on the phone and said the best they could do for me was 4.0 g data, 1000 min. Talk, and 1000 texts and they also gyped me out of 6 months of airtime. As soon as my minutes run out I am not doing business with these people again. A word to the wise. Never use your Tracfone...
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Anonymous
Anonymous

The company will not do anything right for the innoncent customers. They will always say they are right. Do not call them for any help . you will be really sorry. Nothing from...

PagePlusCellular
Anonymous

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Service Transfer
#1002914
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