Product: Tracfone Service Transfer Clear all filters (0 of 70 reviews match)
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I called TracFone when I transferred my number to a new company. They assured me that automatic billing would stop but I was charged again. I contacted them via chat, which I still have a copy of. Once again I was assured that billing would stop and once again I was...
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. We understand your frustration. We apologize for the inconvenience. You may need to contact us again so that we can better assist you ...

1.2
Product
Tracfone Service Transfer
#1206785
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Purchased a Tracfone phone for my elderly mother. When it came time to add minutes to her phone I subsequently purchased a Tracfone Airtime/Refill Card from Walmart. When the PIN from the newly purchased Airtime/Refill Card was entered to activate it, it rejected the...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send u...

Product
Tracfone Service Transfer
#1115664
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TracFone claims it was on 9/14/17. That neither here nor there, however my phone stopped function as to no fault of my own. I was unable to be heard unless connected to a headset. I called and was told I would be sent a replacement phone. My service was disconnected...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.4
Product
Tracfone Service Transfer
#1115327
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I was transferring my pgonr number to tracfone and spoke to someone and they tokd me that it was at and t gault i needwd to get them to release it. I called atand t and they said reason they could not was because they didnt have the right info so i called back to...
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Anonymous
Anonymous

Ever heard of proofreading?

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information t...

Product
Tracfone Service Transfer
#1100464
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On 9-5-17 I called Tracfone because I lost my phone and needed to transfer my phone number to my old phone. The first guy I talked to told me he could not transfer my number and that they would have to send me a new phone because my Sims card was not active. I told him...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

3.3
Product
Tracfone Service Transfer
#1096824
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After loosing my 1st Tracfone it was all down hill from there. I was issued a replacement reconditioned one whose microphone crapped out relatively shortly. Tracfone sent me another replacement and all that had to be done was to KEEP my existing phone number. After...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

2.3
Product
Tracfone Service Transfer
I liked
  • Original tracfone
I didn't like
  • Heavy indian accent
  • Loss of phone and minutes
#1096798
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Tracfone - Tried to transfer number and min over to replacement safelin

I called and every time they tried to do it would come up error ive called evety day for a week upper management was supposed to call me back never did phone still wont work
2.4
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
Product
Tracfone Service Transfer
#1094691
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Tracfone - Worst company ever. Period.

Transferred my number from my cell phone to my tracohine, temporarily. Took about 2 hours on the phone. One week later transferred the number back to my cell phone. Took 5 hours!!! 5 hours on the phone with these people, 3 of which were on hold. The website is pretty much useless. I click on a link on the main home page and nothing happens. It just keeps "thinking".
Product
Tracfone Service Transfer
#1089811
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Tracfone cheated me out of minutes text and data

Upgraded to a newer phone. Nov. 2016. Tried working with customer service but they lied to me. Then when I found a message that showed my account before transfer they claimed they had no e mail for me to send my proof to. Frauds and thieves. Pure *** company. Look up who owns and you will see why.
Product
Tracfone Service Transfer
#1081382
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Updating my experience with tracfone failing to transfer my minutes from an old phone to a new one, more details in previous review. The tracfone that had 8800.42 minutes on it was purchased at Walmart. The phone I purchased to replace it that was reactivated with...
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jbgo
jbgo

Happy ending. Tracfone finally transferred all my 8400 minutes to the new phone. It wasn't the result of all the time I spent with customer service or the fine help I got fro...

jbgo
jbgo

Being the eternal sucker I did follow up on "Alex's" email link. Same old same old. A lot of time spent with no fair offer of reparations or any real reason why. Very strange...

2.8
Product
Tracfone Service Transfer
I liked
  • Price and service previously
  • Great value
I didn't like
  • Being told i lost my minutes
  • Business practices
  • Service is trained to be unhelpful
#1079940
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