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DO NOT BUY TRACFONE THEY'RE A SCAM! PLEASE WATCH MY VIDEO AND LOOK AT THE PICTURES ATTACHED TO THIS REVIEW, IT IS ALL EXPLAINED IN THE VIDEO AND THE PICTURES.

I BOUGHT THE ZTE Citrine(r) LTETM PHONE ON THEIR SITE, IT IS ADVERTISED AS A 4G PHONE. THE PHONE ITSELF COST $26.55. UPON RECEIPT, I WENT TO GO ACTIVATE IT AND THE SCREEN SAID 3G! I CALLED UP AND TOLD THEM I WANT TO RETURN IT, NEEDED A RETURN LABEL, AND I EXPECTED A FULL REFUND. THEY SAID I HAD TO PAY TO RETURN IT, AND ONCE THEY GOT THE PHONE, THEY WOULD REFUND ME THE PURCHASE PRICE. THEY ALSO CLAIMED ONCE I BOUGHT AIRTIME THE PHONE WOULD BECOME 4G. AFTER BEING ON THE PHONE FOR 20 MINUTES, I TOLD THEM I DONT TRUST THAT (I AM NOT TECH SAVVY BUT I KNEW THE AIRTIME WOULD NOT MAKE A 3G PHONE A 4G!) ABIGAIL (ONE OF THE SUPERVISORS, ID 511706) AGREED TO REFUND THE PURCHASE PRICE AND RETURN S&H. I HAVE A WITNESS TO THIS CONVERSATION AND THE NEXT DAY I CONFIRMED WITH ANOTHER TRACFONE AGENT THAT ADDING AIRTIME WOULD NOT MAKE A 3G A 4G WITH JEN ON CHAT, SHE SAID THEY DO NOT REFUND RETURN S&H, BUT SHE WAS NOT A SUPERVISOR) THIS RUNAROUND KEPT GOING ON AND ON THRU CALLS AND CHAT, NOW THEY'RE ESCALATING IT. I SENT THE PHONE BACK ON 10/3 WITH TRACKING USPS AND THE COST WAS $7.97. THEY WERE SUPPOSED TO GET BACK TO ME WITHIN 48 HOURS AND THEY NEVER DID, SO I CALLED THEM, STILL ARGUING BACK AND FORTH AFTER AN HOUR ON THE PHONE WITH AURA IN CORPORATE ID 515528. SHE NEVER TRANSFERRED ME TO THE BOSS. I AM STILL FIGHTING WITH THEM TO GET NOT ONLY MY SHIPPING COST BACK BUT ALSO MY PURCHASE PRICE! $26.55 FOR THE PHONE AND $7.97 FOR RETURN S&H, TOTAL $34.52. AFTER A TOTAL OF T H R E E HOURS ON THE PHONE, TALKING TO SEVERAL TRACFONE EMPLOYEES, I SPOKE TO ALBERT, ANOTHER SUPERVISOR SUPPOSEDLY. HE ALSO PROMISED ME A REFUND OF THE PHONE AND RETURN S&H. THEY HAVE RECEIVED THE PHONE BACK ON 10/6 (I CONFIRMED THIS ON USPS.COM WITH THE TRACKING #). I HAVENT RECIEVED ANYTHING BACK YET!

Review #933254 is a subjective opinion of a user.

1.7
Diversity of Products or Services
Customer service
Advertised vs Delivered
Style and Design
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Value for money
Reliability
Price Affordability
Billing Practices
Product or Service Quality
Coverage Area
Warranty
Website
PRODUCT OR SERVICE Zte Cell Phone
Reason of Review / Monetary Loss FALSE ADVERTISING, FALSE PROMISES (FROM 2 DIFFERENT SUPERVISORS), SCAM / $35
Preferred solution I WANT MY MONEY BACK FOR THE PHONE AND FOR RETURN S&H LIKE I WAS PROMISED FROM TWO SUPERVISORS, TOTALLING $34.52

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