1 comment

I've asked several times and all I get is "We are upgrading our system. I DO NOT WANT A NEW PHONE!!!

Please just answer the question as it is asked and if it sounds plausible I'll consider a new phone. If there is an alternative (e.g.

changing SIM card etc.) let me know.

I went to a lot of trouble to make my LG compatible with my new car and it works great. Find out why

User's recommendation: find out why you need a new phone!!

Preferred solution: Let the company propose a solution.

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Hi Michael D. This is Alex from TracFone Wireless.

All our major carriers are continually improving their networks and we need to migrate our customers who are currently using non-VoLTE devices. We have tailored several offers for our customers in hopes of building long-term loyalty. You can either receive a free phone or a discount towards the purchase of a new VoLTE phone. To learn more, please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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