Update by user Oct 12, 2017
Tracfone did finally make good by restoring the minutes lost. It was a lot of work but corporations need to be held accountable....
Update by user Jul 18, 2017
Tracfone keeps sending me back to customer phone service or chat. All they can do is claim I had only 390 minutes of service on my old phone when I absolutely positively had 8400.4 minutes credit which I bought with hard earned money.
Meantime I've sent Tracfone a certified letter requesting my minutes restored to the "final resolution department" [does that sound ominous].
Also i have filed complaints with the state AG office and the FCC. I guess maybe we will see if there is anybody actually protecting the little guy from giant corporations or not.
Original review posted by user Jul 16, 2017
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website.
Part way through the process I get a message that they have no record on my account of my minutes and i will have to use the customer service phone number. Well everything is fine except they will only transfer 369 minutes of time I had paid hard earned money for over the years. That's 4% of what i owned. Even a small fraction of the 100 minutes I bought 2.5 months ago.
And make no mistake about it those are minutes I owned and now they have been stolen! Repeated calls to customer service have given me no satisfaction whatsoever. No one will even make any effort to explain whatsoever. Meantime i am researching ways to get some satisfaction via consumer protection laws.
I will not let up until I see some results or exhaust all avenues. As far as a business plan how can this be good for a corporation to alienate customers i do not know.
Perhaps it is just incompetence or maybe some employees have figured out some way to profit by hiding customer's minutes? Who knows but this is the worst ripping off I have ever experienced from any company I have done business with in 66 years.
Product or Service Mentioned: Tracfone Cell Phone Activation.
Reason of review: Order processing issue.
Monetary Loss: $450.
Preferred solution: Deliver product or service ordered.
I liked: Great value when they deliver as promised, Price, Good service for years.
I didn't like: Poor quality and difficult customer service.