This feature is currently under development. To learn more about the ways to appreciate the reviewer please visit www.realthanks.com
Tracfone Replacement Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: TracFone - Stay away from this company!!
Company fixed the issue and I have been provided with product replacement. TF sent me a brand new model of same phone sent in for replacement..
User's recommendation: Do not buy a phone from these shysters.
TracFone - Recent experience
- See my complaint
- Tech help poor people skill lack tolerance understanding
- Rude customer service
Hi AmusedShark468. This is Alex from TracFone Wireles.
I'm really sorry for what happened to your phone. To keep your phone number, you have to purchase a new phone. Then, we'll be the one to help you transfer your minutes and service days to the new phone. If you have further questions, feel free to chat with us at http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Hi, PissedConsumer1538294. This is AlexTrac from TracFone Wireless.
We are glad to know that you are getting your replacement phone. In case you need assistance, please chat with us at http://bit.ly/2qdrKHH. You can also call us at 1-800-867-7183.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Two members of our household had tracphones and got the same message, but at different times. I got mine first and did get a replacement phone of the same type.
The other member got the message, I completed all the requirements for them, but the phone never arrived. They had thousands of minutes (never used the phone) and now they're long gone.
Not happy with tracphone, but I can't afford a smart phone. Will continue using them, but won't recommend them anymore.
- Lg phone
- Bait-and-switch
- Non english speaking customer service
Lied-to by Tracfone!!!
- Tracfone customer service
- I hate to be lied to
TracFone - Samsung Galaxy Centura unable to reach voicemail
TracFone - Terrible company rips customers off
TracFone - Customer Service doesn't help
Tracfone - Replacement Review from Galliano, Louisiana
TracFone - New phone keeps locking up.
TracFone - “A replacement phone was sent out and should arrive in one to two business days” NOT!!
Purchased an LG tracfone in white with 1200min. in Febuary 2014
Hi! We are sorry for the inconvenience.
Let us help you.
Please send us an email with your account information at TF.CorpResolutionTeam@tracfone.com or you can chat with us live at http://bit.ly/18WfOoC.
Alex
TracFone Wireless
FedEx uses the postal service for many deliveries.
Your comment is successfully posted.
Hi TurbulentSilverDollar742. I'm Alex from TracFone Wireless.
I noticed your post on this blog and I want to help you. Please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.