Product: Tracfone Replacement Clear all filters (19 of 19 reviews match)
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I received a notice from Tracfone telling me to call to get a free replacement phone since my existing phone is 2G and they are going to 3G in this area. I called the number and, after 45 minutes, finally completed the process to get my free phone. When I asked about...
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Anonymous
anonymous

Two members of our household had tracphones and got the same message, but at different times. I got mine first and did get a replacement phone of the same type. The other me...

Anonymous
Anonymous

I have been relatively satisfied with Trac Phone as well until this network upgrade issue. They continually lock my phone so I can't make calls, even after creating a work ord...

Comment 42 comments
Helpful? Yes 9 No 1
1.0
Catasauqua, Pennsylvania
Product
Tracfone Replacement
I liked
  • Lg phone
I didn't like
  • Bait-and-switch
  • Non english speaking customer service
#788901
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For OVER TWO-MONTHS now, I've been trying to get a replacement for my Android Tracfone (the first one I purchased stopped working!). After MUCH back-and-forth, (NOT TO MENTION THE HOURS, YES-HOURS, SPENT ON THE PHONE WITH THESE PEOPLE!!!), they FINALLY sent me one...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Comment 1 comment
Helpful? Yes 0 No 0
1.0
San Antonio, Texas
Product
Tracfone Replacement
I didn't like
  • I hate to be lied to
  • Tracfone customer service
#703792
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I purchased the Centura phone and found out I could not get into my voicemail After 45 minutes with a tech, she decided the phone needed to be replaced. The replaement had the same problem. I belive the phone is ok, but I believe Tracfone system is incapitable with...
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Helpful? Yes 0 No 0
Lansing, Michigan
Product
Tracfone Replacement
#702020
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i have been a customer of tracfone for many years, i recently puchased a new android phone, but it didnt work, the reps said it was defective, i sent it back, wanted a refund but instead they sent me replacement phone, which was also defective, i sent the 2nd one back...
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AlexTrac
To refer you in replies

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Comment 1 comment
Helpful? Yes 0 No 0
1.0
Proctorville, Ohio
Product
Tracfone Replacement
#650015
Reply to reviews

We have been dealing with customer service over a year. They will tell you anything to get you off the phone including outright lying to you. They don't keep records because you have to go through the information about the issue every time you and no one knows what...
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AlexTrac
AlexTrac

I am Alex and I work with TracFone Wireless. I read your post and thought you could use some help. We can fix this right away. We would need you to send us your account inform...

Comment 1 comment
Helpful? Yes 0 No 0
Auburndale, Florida
Product
Tracfone Replacement
#619585
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Trackfone sucks. I bought a trackphone phone from there website. I added minutes to the phone. The phone I bought does not have good service here. Customer service keep telling me it was the phone and not the service area. They sent me a new phone. The second phone...
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Anonymous
L J

Have a Tracfone LG 440G that keeps losing service. Live in the Berwick, Louisiana area. Is there an upgrade for this phone that will help keep the phone in service. Phone ser...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Comment 2 comments
Helpful? Yes 0 No 0
1.0
Galliano, Louisiana
Product
Tracfone Replacement
#569561
Reply to reviews

I have been a TracPhone customer for many years. I recently replaced my old TracPhone with a new one about a week ago. In that week the new phone has locked up 3 times. The only way to get it working again is to take out the battery and reinstall it again. I called...
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Anonymous
Anonymous

Hi, I just got a safelink alcatel cell phone.It needs unlock the keypad every 30 seconds!How to solve the nuisance?Thank you!Carl

AlexTrac
AlexTrac

Hi. I am Alex from TracFone Wireless. I notice your inquiry and would like to be of assistance. For further information, please send us an email to TF.CorpResolutionTeam@tracf...

Comment 3 comments
Helpful? Yes 0 No 0
2.5
West Des Moines, Iowa
Product
Tracfone Replacement
#568268
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My 3 month old phone would not charge, so I called Tracfone on September 22nd, and was told a replacement will be sent and should arrive in 3 to 5 days. It is now October 15th and I have not seen a phone yet. Here are some details: After 5 days, instead of a...
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Anonymous
Anonymous

Just had the same thing happened to me from straight talk

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Comment 4 comments
Helpful? Yes 0 No 0
1.6
Product
Tracfone Replacement
#546849
Reply to reviews

In June 2014, my phone stopped working sent it back to tracfone activated but when i got my replacement phone it was not activated, i have called tracfone on several occasions to find out what happened to my unused minutes and airtime they keep insisting i have no...
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AlexTrac
AlexTrac

I am Alex and I work with TracFone Wireless. Please let me help you get this resolved. Send me an email at TF.CorpResolutionTeam@tracfone.com and we will resolve your problem ...

Comment 1 comment
Helpful? Yes 0 No 0
Product
Tracfone Replacement
#515620
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Just did a online chat with the company and they told me that since my phone is inactive that I couldn't receive calls, text or voicemail. Before I got a change to respone to them, they cut me off! The only reason my phone is inactive is that they're sending me a...
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AlexTrac
AlexTrac

Hi! We are sorry for the inconvenience. Let us help you. Please send us an email with your account information at TF.CorpResolutionTeam@tracfone.com or you can chat with us li...

Comment 1 comment
Helpful? Yes 0 No 1
Lusby, Maryland
Product
Tracfone Replacement
#491919
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