Tracfone Replacement Reviews and Complaints

After going thru 4 SIM cards in 3 months,I called to return for a replacement phone.It is now 6 days since they have received the defective phone.I have NOT gotten my replacement phone yet.I have called and chatted with the *** who 'work' there.I was told 3-5 days after they received the defective phone that I would receive new one.NOW they tell me 7-10 days.It took a total of one month to get this issue resolved.

User's recommendation: Do not buy a phone from these shysters.

Good morning I just got off the phone with somebody from TracFone SafeLink wireless ASL belong to the same company I was told that the well first of all they are TracFone the products are we cover your car up to 60 days RT accessories like the battery the and I was told I would have to purchase a replacement charger which I had reported I really think it's really *** what are these people the only good and they let the system determine that's the problem that let the system determine about all this they don't do no real tech support they don't do no replacement of SafeLink or TracFone wireless and also they sent me the wrong phone and they're saying all we can't send you another phone but I would really like very much for everybody to take a note don't go through SafeLink it would be the worst mistake you ever make SafeLink is not a good company they do not care about their customers

For OVER TWO-MONTHS now, I've been trying to get a replacement for my Android Tracfone (the first one I purchased stopped working!). After MUCH back-and-forth, (NOT TO MENTION THE HOURS, YES-HOURS, SPENT ON THE PHONE WITH THESE PEOPLE!!!), they FINALLY sent me one (Android phone) that will, at least take a charge and turn-on! But now my one-year service-card has expired! One Tracfone representative told me she'd keep my service active until Sept. 30, 2015- to allow me time to find my proof of purchase of my last purchased service-card from them. Yesterday,(Sept. 21, 2015), I was informed by a different Tracfone rep. that the previous rep. had NO right to make me that promise AND my phone had been DE-activated! So now, I must purchase a NEW service-card, just to re-activate my phone, then, I'd be ALLOWED to purchase a "family value plan". The last Tracfone rep. I spoke with admitted to me that I'd been LIED-TO!!! Unfortunately, she had NO interest in "making ANYTHING right" for me-her ONLY interest was in SELLING ME EVEN MORE OF THEIR PRODUCTS-NAMELY, ANOTHER SERVICE-CARD!!! At which point, I hung-up>>>INFURIATED! (The last rep. I spoke with informed me that if no service-card is added to this phone within sixty-days of it being de-activated, I will lose ALL of the seven-hundred and thirty-five minutes in THAT phone!! NICE, RIGHT?).

I purchased the Centura phone and found out I could not get into my voicemail After 45 minutes with a tech, she decided the phone needed to be replaced. The replaement had the same problem. I belive the phone is ok, but I believe Tracfone system is incapitable with this phone. I requested a flip phone as a replacement and was advised they could not down grade even though I asked for a even exchange for a cheaper phone. They wanted to send a like phone and I said forget it, I can't put up with the hassel. At this point I am not sure if I will stay with Tracfone

i have been a customer of tracfone for many years, i recently puchased a new android phone, but it didnt work, the reps said it was defective, i sent it back, wanted a refund but instead they sent me replacement phone, which was also defective, i sent the 2nd one back and am now waiting for a 3rd replacement, they wont refund my money. i have talked to or tried to talk to customer service, the refund department and a rep at the corporate office. if you can understand their broken english, they are still no help, i have been treated rudely, hung up on, while i was talking to the rep in corporate someone was in the background cursing. So i tried live chat which is worse if you can believe it, i ask the rep some questions and he promply ended the session. so im not getting my money back and im waiting on the 3RD phone, which most likely by my past experience, will also be defective. i filed a claim with the bbb and it was a waste of time, tracfone is BBB accredited, if you can believe that. How can the bbb accredit a business like this. also on the BBB website there is an alert on tracfone. there is a classaction suit against tracfone and they have to pay out $40 million to customer, they advertised unlimted use and they would slow customers phones down or turn their phones off. so all i can say is DONT DEAL WITH THIS COMPANY

We have been dealing with customer service over a year. They will tell you anything to get you off the phone including outright lying to you. They don't keep records because you have to go through the information about the issue every time you and no one knows what the other person said. We have reached the point where our technical issue needed to be resolved by a "special department" which closed at 8. They gave us a different number to call and we called it; the person on the phone said they were in the department we needed to speak to but once it was after 8 we were informed that we needed to speak to the other department.. This happened a few times. Every time we ask to speak to a manager we are told that there is none available or the person is a manager. Finally they said ship the phone back and once we called with the tracking number they would ship a new phone out. We called March 31 with the tracking number. The phone we shipped arrived on April 1. We were just told the phone was shipped out today (will believe it when I see it). Their reason for shipping it over a week after they received the phone was because of the holiday according the "manager" who answered the phone. If you phone is working then the service if fine but heaven help you if you have a problem because you will be in customer service ***

Trackfone sucks. I bought a trackphone phone from there website. I added minutes to the phone. The phone I bought does not have good service here. Customer service keep telling me it was the phone and not the service area. They sent me a new phone. The second phone didnt work either. Kept saying no service so they sent me a replacement sims card which I got today. Now the phone working but my minutes havent been transferred over from the old phone to the new phone. And tracfone said there nothing they can do about it. I will not and do not recommend this company to anyone. They are a scam. And god forbid they should hire someone who actually speaks English.

I have been a TracPhone customer for many years. I recently replaced my old TracPhone with a new one about a week ago. In that week the new phone has locked up 3 times. The only way to get it working again is to take out the battery and reinstall it again. I called them and they will only replace it is after they receive the old one back. In other words they want me to go without a phone for two or three weeks while they will replace it. I told them I would return it in the box the replacement came that same day but they are not willing to do that. I will never get another phone them.

My 3 month old phone would not charge, so I called Tracfone on September 22nd, and was told a replacement will be sent and should arrive in 3 to 5 days. It is now October 15th and I have not seen a phone yet. Here are some details: After 5 days, instead of a replacement phone I received an empty Fed-EX envelope with directions on how to mail back my defective phone and told the replacement would be sent out when they received my old phone. I waited a few days and logged in to check on the status of my ticket, and was told that a replacement phone was sent out and should arrive in one to two business days. So I waited and after 3 days I checked again and received the same message. I called 10/7/14, and was transferred to the corporate office, where I was told I would receive the phone by October 12th at the latest. I asked for a Fed Ex tracking number so I could verify that the phone was sent out. I was told that would take 24 hours and they would e-mail me the number. It was a holiday weekend, so giving them the benefit of the doubt I waited till the 14th to call them. After a lengthy discussion with someone from the corporate office it was determined that the tracking number was generated in 2013 and sometime last year my phone was shipped to Sherman Texas. The service presentative said he created a new case file and escalated it to upper management. I was told that they would contact me by e-mail in less than 24 hours to verify that my phone was shipped and give me a new tracking number. No e-mail arrived so I called them back after waiting another day. I had to go through the same conversation, I was even told that the tracking number indicated the phone was delivered to Texas last year. I finally got to talk to the same representative who I talked to the day before, and he indicated that they had contacted the warehouse and were looking into it, but first they had to verify the previous tracking number was incorrect and I did not already receive the phone (last year when I was in Sherman Tx). However, they would definitely send out a phone tomorrow, and I should receive it in 3 to 5 days. I asked for the Fed-ex tracking number so I could verify that the phone was sent and was told it would take 24 to 48 hours to get the tracking number. Meanwhile I have been without a phone for close to a month.

In June 2014, my phone stopped working sent it back to tracfone activated but when i got my replacement phone it was not activated, i have called tracfone on several occasions to find out what happened to my unused minutes and airtime they keep insisting i have no minutes and that i will have to purchase a new minute card with airtime to activate my replacement phone. I am very dissappointed with tracfone because i have been a customer for a number of years because it works for me. I have a home phone and only need to use a cell phone for emergencies and don't neccessarily need another bill. Also when i received my new phone they sent me a black phone when i had a white phone without informing me that they were not sending me a white phone. Hsn really has not been much help in helping me resolve this issue.