Product: Tracfone Phone Service Clear all filters (260 of 260 reviews match)
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I had to call the 1st of each month for my minutes and they cut me off without notice.I never cut my phone off yet they cut me off. All my doctors have to call my daughter phone. I filed a complaint against Safelinkwireless with the BBB. I even brought minutes myself...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information t...

1.1
Product
Tracfone Phone Service
I didn't like
  • Tracfone is still not working
  • Representatives incapable of taking action
  • At all
#1099885
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What was Code 35? I don't know the reason only the consequence of a unilateral action on the part of Tracfone. I had lifetime triple minutes. Maybe Tracfone decided that my lifetime had expired! The clerks at the phone , i.e. camera, stores know nothing about the...
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AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For...

Product
Tracfone Phone Service
#1066178
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I have the my account app and took a screenshot of my minutes before they transferred them in case this would happen but they said the app is lying. This is pathetic nobody will help me they talk to me like im *** i got ripped off of minutes i paid for and this is *** i will never use tracfone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.For ...

3.4
Product
Tracfone Phone Service
#1054844
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Tracfone - My phone got shut off and you want to know why I

#1055726
I want to use my phone and my phone would not want to dial out
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Tracfone - Lost phone - don't remember code or phone number

#789761
I gave Name, Address, SSN, and zip code. Attempted to kill phone after I lost it. I did write the code/sn or phone number. With out this information Trac Phone can not help you or power down the phone to protect the stored numbers - You are SOL pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp pp p pp p p p ppp pp pp ppp p pppp pppp
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Tracfone Phone Service Review

#776580
There error. My minutes didn't register. Tried to tell me they could not correct it unless I bought more minutes. Kept saying"1 moment while I process your acct." . on phone for 2 hrs! I think they are trained to purposely frustrate you so you buy more minutes! It's the only way they act like they can resolve problem.I didn't cave in and FINALLY, all of a sudden they miraculously could fix it.
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Tracfone Phone Service Review

#648458
Tracphone works in wayndesboro pa, but does not work in hagerstown pa. Get, network not available. Phone is sansung. Any ideas to fix problen.
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My tracfone is not my primary phone; I just keep it as an emergency, and for occasional use to keep connected with my smaller kids. Customer service in the past has been tolerable, though never great, but I like the phone service & price, so the CS was not a big deal...
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AlexTrac
AlexTrac

Hi.My name is Alex from TracFone Wireless.I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a ...

Product
Tracfone Phone Service
I didn't like
  • Customer service very poor
#1047350
Reply to reviews
They keep leaving texts that I need new phone. Mine is working fine. I have over 1000 service days before I have to add minutes. They have on more than one occasion blocked my out going calls. Once I was on the road needing to call my boss! I have paid in full for this...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
Product
Tracfone Phone Service
#957603
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Resolved

I tried to get my land line number changed to my tracfone on July 6th and what a nightmare. I still do not have a working phone yet. 3 different sims cards exchange my brand new phone for a different phone took two weeks to get and still doesn't work. I have been...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We apologize for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracf...

3.5
Product
Tracfone Phone Service
I didn't like
  • Getting my number transfered
#890612
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Like so many others, got a letter from Tracfone saying my tracfone service was ending on my 2G phone and that I could get a different phone at no charge (lousy quality phone!!) or a discount on another. I'd be surprised if my current triple minutes/texts allowing...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Phone Service
#870367
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Tracfone turn my phone off, when my sevice doesn't end until the year 2038, and I still had 472.60 minutes left. Now I have no cell phone incase my grandson needs to get ahold me or my family. And as I was talking to someone who I couldn't understand to begin with,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Phone Service
#828565
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I called tracfone and turned phone off,took battery out,etc.No help.Jane from tracfone was able to get phone to download.I was told this would take up to 24 hrs and then to follow directions.The download never ended.At this time I was told the phone was ol 2014 but...
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Anonymous
Anonymous

Tripled minutes are not just phone time--- it's split three ways into data, cell, and texting. I know- really sneaky eh?

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Cornwall, New York
Product
Tracfone Phone Service
I didn't like
  • Customer service
#828239
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TracFone should not charge for the call when the upgrade is not customer's fault. My husband's phone was charged for 31 minutes during the call to have the upgrade sent to me. I then called Customer Service and was told those 31 minutes plus the roll-over minutes...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

4.5
Product
Tracfone Phone Service
#827677
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