Product: Tracfone Phone Service Clear all filters (283 of 283 reviews match)
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1 comment
1.0
Details
Today. Nobody knows the Corprate office phone number !!!!!!
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AlexTrac
#1717071

Hi. This is Alex from Tracfone Wireless. We sincerely apologize for the trouble we have caused you. Let us help you with your concern. Please contact us via chat at http://bit...

Author
Service
Tracfone Phone Service
Pros
  • Non
Cons
  • Your company chat services sucks
  • None of reps are on same page
  • Poor compensation for their incompetence
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
Review #1588548 is a subjective opinion of poster.
3 comments
2.3
Details
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
#1691462

Hi zlloyd. This is AlexTrac from TracFone Wireless. We are sorry to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns...

Author
Service
Tracfone Phone Service
Pros
  • I used to like the affordability
  • Convenience of buying minutes once a year
Cons
  • Incompetent customer service
  • Tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1526027 is a subjective opinion of poster.
2 comments
two months ago I purchased a 200 min.tf card from a retailer.tf killed my ph. their deaer had not paid them.my daughter bout a small card from a different store.i am a dav 60 years. my knees. I live alone in thae woods I often carry 3 phones .I bought a card to add to...
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AlexTrac
#1691464

Hi PissedConsumer1524115. This is AlexTrac from TracFone Wireless. We sincerely apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKH...

Author
Service
Tracfone Phone Service
Reason of review
Bad quality
Review #1524115 is a subjective opinion of poster.
2 comments
over the last three weeks, tracfone four times sent me an email thanking me for contacting them(which i didnt do) andmthen deactivated my phone, even though it has contracted service for 4 more years and 400 minutes. I then have to spend an hour or two with their...
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AlexTrac
#1691568

Hi PissedConsumer1520774. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can help you get this reso...

Author
Service
Tracfone Phone Service
Reason of review
Bad quality
Review #1520774 is a subjective opinion of poster.
1 comment
I called 6 times, and was cut off 3 of 6. The other 3 I was told the problem was resolved. I wasn’t. And never got resolved.
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AlexTrac
#1664787

Hi. This is Alex from TracFone Wireless. I read your post and I'm really sorry for the inconvenience that you have experienced with our service. Allow us to review your accoun...

Author
Service
Tracfone Phone Service
Reason of review
Poor customer service
Review #1498711 is a subjective opinion of poster.
1 comment
3.7
Details
Ive had a TracFone since around 2000. We traveled with it because you can get service anywhere. Never had a problem until now. Our phone had expired in December because we've had a terrible winter and had other things to worry about. Just added a card and the minutes...
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AlexTrac
#1660253

Hi ElementaryBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrKH...

Author
Service
Tracfone Phone Service
Pros
  • Good service coverage
  • Good service area coverage
Cons
  • Losing 1148 minutes
Reason of review
I thought the minutes stayed with the phone. I've had it for so long that I may have read that before, but never had and issue with it before.
Loss
$229
Preferred solution
Full refund
Review #1490466 is a subjective opinion of poster.
2 comments
1.3
Details
They steal your minutes, I have proof. I called customer service, loooooong phone calls to them. They were polite but had no answers to repair the problem exxept to tell me to buy more minutes. UH...NOOOO, I will not keep buying more minutes just to have tracphone...
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Anonymous
#1659816

They steal your texts too. I had proof but it did no good to customer service . I think they want to faze out the prepay minute/text plans and go with monthly fixed price renu...

Author
Service
Tracfone Phone Service
Reason of review
Not as described/ advertised
Review #1485272 is a subjective opinion of poster.
3 comments
TracFone shut my service off and would not be respond in my request turn it back on when I still have until June 26th 2019 and 346 minutes left they should we're sorry goodbye that's not who I want to deal with how about you they're crooks !!!.
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AlexTrac
#1649906

Hi. I'm Alex from TracFone Wireless. We are sorry for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish to make it right...

Author
Service
Tracfone Phone Service
Reason of review
Bad quality
Review #1478157 is a subjective opinion of poster.
1 comment
1.0
Details
I activated my phone service with tracfone on January 31st and it is now January 15th and I can't make or received calls. I am current trying to call customer service. As soon as I called the representative put me on a silent hold claiming she was pulling my account up.
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AlexTrac
#1646423

Hi AmbitiousBostonTerrier444. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bi...

Author
Service
Tracfone Phone Service
Reason of review
Bad quality
Review #1472726 is a subjective opinion of poster.
2 comments
2.8
Details
I have been with Tracfone for too long, only signed up initially because it is less expensive than competitors - I learned- YOU GET WHAT YOU PAY FOR! Lousy, cheap phone, even worse service, their 'representatives' either speak little to no English (most are in...
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AlexTrac
#1692105

Hi,SoftPuffin. I'm Alex from TracFone Wireless. We'd like to take this opportunity to apologize for any inconvenience that you have experienced with our service. To help us se...

Author
Location
Santa Maria, California
Service
Tracfone Phone Service
Reason of review
Bad quality
Review #1412596 is a subjective opinion of poster.