Product: Tracfone Phone Service Clear all filters (0 of 274 reviews match)
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Tracfone - Worst service in the country!

I have been with Tracfone for too long, only signed up initially because it is less expensive than competitors - I learned- YOU GET WHAT YOU PAY FOR! Lousy, cheap phone, even worse service, their 'representatives' either speak little to no English (most are in Pakistan!) or if they do they are short, Dead & extremely rude. Ghastly company! I've had enough of Tracfone, I am DONE! Shocked
2.8
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Tracfone Phone Service
#1412596
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Tracfone has terrible customer service. I had the plan for two months and never had voicemail. I wasted many hours with chat and voice help - all the while Tracfone was draining my minutes and data from the plan I paid for. Voicemail was never able to be fixed. I...
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Tracfone Phone Service
#1410130
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Tracfone - Can’t get my minutes remaining balance

Their system and app sucks for an apple phone.
Product
Tracfone Phone Service
#1395710
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I’ve had TracFone for my young children for years. Any time I’ve had an issue I’ve had horrible customer service experiences. It’s gotten to the point where I think they put me on hold in hopes that I will hang up. Nobody speaks English there. They never solve my...
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1.0
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Tracfone Phone Service
#1387583
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Tracfone - Trac Phone Ruined My Service

Since they changed carriers, my service aahas went down the drain. I only get 3 bars instead of 5. Most areas are spotty service even down to 1 bar. And the coverage seems to change at different times and days of the week. *** service. Bullshit
3.7
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Diversity of Products or Services
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Tracfone Phone Service
#1357048
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Seriously? And this is legal? And they really do NOT make this clear? And they can call THIS "no contract"? Excuse me, but this IS a contract - it is a contract for a year to allow Tracfone to partially own your phone and tell you what you can and cannot do with it....
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AlexTrac
AlexTrac

Hi, SuperbKillerWhale823. This is Alex from TracFone Wireless. We apologize for the wrong information. Our branded phones do not unlock eventually. You will have to request fo...

2.3
Product
Tracfone Phone Service
I liked
  • Phone price
  • Phone choice
I didn't like
  • Fact the you do not really on the phone until a year is up
  • Functionality inside buildings
  • Phone is not yours because it is locked
#1341014
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All I wanted to do was move my phone from South Carolina to Idaho. All along I was subjected to lies, incompetence, and finally, today a supervisor hung up on me. Note: I always speak politely to representatives, as I know much is not their fault, but the company's....
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AlexTrac
AlexTrac

Hi, previouscougar. This is Alex from TracFone Wireless. As a consumer, we understand your frustrations. This is not how we want you to experience. We regret to know that you ...

2.0
Product
Tracfone Phone Service
I liked
  • No contract
I didn't like
  • Incompetent customer service
  • Looooong waiting times on phone for customer service
  • Losing my number when i moved
#1273617
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Re: Loss of my minutes and mal malfunctioning of your App for adding time to my account.On May 31st I tried to add 30 minutes to my phone account. I used the Smartphone App MyAccount. I got card declined message. I tried a second time thinking the c v v code was wrong....
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AlexTrac
AlexTrac

Hi. This is Alex from Tracfone Wireless.We sincerely apologize for the trouble you've encountered with our TracFone My Account app and on your account. We'd like to take a clo...

2.1
Product
Tracfone Phone Service
I didn't like
  • Customer service and practices
#1269433
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I've been a customer of Tracfone for over a decade and it's been ten years of *** We use pay as you go because we didn't use mobile much during the winter months, but it's become so intolerable that we're willing to pay more just to get decent, honest and reliable...
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AlexTrac
AlexTrac

Hello, anonymous. This is Glen from TracFone Wireless. Thank you for staying with TracFone. We regret to know that you're not satisfied with our customer service. We are doing...

Product
Tracfone Phone Service
#1264723
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I live in area code 97415 and the number they kept giving me is in area code 97444, which is long distance to anyone calling from 97415 on any land line. My elderly neighbor across the street that has only a landline is charged to call me for help with her everyday...
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AlexTrac
AlexTrac

Hi, etherealmidge. This is Alex from TracFone Wireless. We're sincerely sorry for the trouble and inconvenience this may have caused. We need to have it fixed as soon as possi...

1.0
Product
Tracfone Phone Service
I didn't like
  • No way to resolve this
#1232215
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