Product: Tracfone Phone Service Clear all filters (0 of 282 reviews match)
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I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
AlexTrac

Hi zlloyd. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For yo...

2.3
Product
Tracfone Phone Service
I liked
  • Convenience of buying minutes once a year
  • I used to like the affordability
I didn't like
  • Tech support
  • Incompetent customer service
#1526027
two months ago I purchased a 200 min.tf card from a retailer.tf killed my ph. their deaer had not paid them.my daughter bout a small card from a different store.i am a dav 60 years. my knees. I live alone in thae woods I often carry 3 phones .I bought a card to add to...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat ...

Product
Tracfone Phone Service
#1524115
over the last three weeks, tracfone four times sent me an email thanking me for contacting them(which i didnt do) andmthen deactivated my phone, even though it has contracted service for 4 more years and 400 minutes. I then have to spend an hour or two with their...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat ...

Product
Tracfone Phone Service
#1520774
I called 6 times, and was cut off 3 of 6. The other 3 I was told the problem was resolved. I wasn’t. And never got resolved.
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. I read your post and I'm really sorry for the inconvenience that you have experienced with our service. Allow us to review your accoun...

Product
Tracfone Phone Service
#1498711
Ive had a TracFone since around 2000. We traveled with it because you can get service anywhere. Never had a problem until now. Our phone had expired in December because we've had a terrible winter and had other things to worry about. Just added a card and the minutes...
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AlexTrac
AlexTrac

Hi ElementaryBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrKH...

3.7
Product
Tracfone Phone Service
I liked
  • Good service area coverage
  • Good service coverage
I didn't like
  • Losing 1148 minutes
#1490466
They steal your minutes, I have proof. I called customer service, loooooong phone calls to them. They were polite but had no answers to repair the problem exxept to tell me to buy more minutes. UH...NOOOO, I will not keep buying more minutes just to have tracphone...
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Anonymous
Susan Balice

They steal your texts too. I had proof but it did no good to customer service . I think they want to faze out the prepay minute/text plans and go with monthly fixed price renu...

AlexTrac
AlexTrac

Hi ExcitedGalapagosPenguin. I'm Alex from TracFone Wireless. We apologize for the inconvenience this has caused you. We would like to discuss the details of the issue that you...

1.3
Product
Tracfone Phone Service
#1485272
TracFone shut my service off and would not be respond in my request turn it back on when I still have until June 26th 2019 and 346 minutes left they should we're sorry goodbye that's not who I want to deal with how about you they're crooks !!!.
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We are sorry for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish to make it right...

Anonymous
EXcustomer OF TRACFONE

six months left on that contract with TracFone your crooks I hope many many millions of people read this so they don't do business with you and get ripped off too TracFone , s...

Product
Tracfone Phone Service
#1478157
I activated my phone service with tracfone on January 31st and it is now January 15th and I can't make or received calls. I am current trying to call customer service. As soon as I called the representative put me on a silent hold claiming she was pulling my account up.
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AlexTrac
AlexTrac

Hi AmbitiousBostonTerrier444. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bi...

1.0
Product
Tracfone Phone Service
#1472726

TracFone - Worst service in the country!

I have been with Tracfone for too long, only signed up initially because it is less expensive than competitors - I learned- YOU GET WHAT YOU PAY FOR! Lousy, cheap phone, even worse service, their 'representatives' either speak little to no English (most are in Pakistan!) or if they do they are short, Dead & extremely rude. Ghastly company! I've had enough of Tracfone, I am DONE! Shocked
2.8
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Product
Tracfone Phone Service
#1412596
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Tracfone has terrible customer service. I had the plan for two months and never had voicemail. I wasted many hours with chat and voice help - all the while Tracfone was draining my minutes and data from the plan I paid for. Voicemail was never able to be fixed. I...
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Product
Tracfone Phone Service
#1410130