Product: Tracfone Phone Service Clear all filters (261 of 261 reviews match)
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contacted tracfone, lost all my minutes because i was a month late on added minutes. this is the second time this has happened, wifes phone before because they dropped 2G. I understand i was late reactivated my flip phone. i don't think that gives them the right to not...
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Anonymous
pissed off customer

After being a 10 year tracfone customer I upgraded my lg tracfone to a Samsung tracfone and was robbed of of 10,000 text 4.50 gb of data and 10,000 minutes of talk time that w...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete resolu...

1.0
Product
Tracfone Phone Service
I didn't like
  • Tracfone
  • Bunch of theiving sob
#1141707
Reply to reviews
I had to call the 1st of each month for my minutes and they cut me off without notice.I never cut my phone off yet they cut me off. All my doctors have to call my daughter phone. I filed a complaint against Safelinkwireless with the BBB. I even brought minutes myself...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information t...

1.1
Product
Tracfone Phone Service
I didn't like
  • Representatives incapable of taking action
  • Poor customer records
  • Tracfone refused to correct the problem
#1099885
Reply to reviews
What was Code 35? I don't know the reason only the consequence of a unilateral action on the part of Tracfone. I had lifetime triple minutes. Maybe Tracfone decided that my lifetime had expired! The clerks at the phone , i.e. camera, stores know nothing about the...
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AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. For...

Product
Tracfone Phone Service
#1066178
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Tracfone - My phone got shut off and you want to know why I

I want to use my phone and my phone would not want to dial out
Product
Tracfone Phone Service
#1055726
Reply to reviews
I have the my account app and took a screenshot of my minutes before they transferred them in case this would happen but they said the app is lying. This is pathetic nobody will help me they talk to me like im *** i got ripped off of minutes i paid for and this is *** i will never use tracfone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.For ...

3.4
Product
Tracfone Phone Service
#1054844
Reply to reviews
My tracfone is not my primary phone; I just keep it as an emergency, and for occasional use to keep connected with my smaller kids. Customer service in the past has been tolerable, though never great, but I like the phone service & price, so the CS was not a big deal...
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AlexTrac
AlexTrac

Hi.My name is Alex from TracFone Wireless.I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a ...

Product
Tracfone Phone Service
I didn't like
  • Customer service very poor
#1047350
Reply to reviews
They keep leaving texts that I need new phone. Mine is working fine. I have over 1000 service days before I have to add minutes. They have on more than one occasion blocked my out going calls. Once I was on the road needing to call my boss! I have paid in full for this...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
Product
Tracfone Phone Service
#957603
Reply to reviews
I tried to get my land line number changed to my tracfone on July 6th and what a nightmare. I still do not have a working phone yet. 3 different sims cards exchange my brand new phone for a different phone took two weeks to get and still doesn't work. I have been...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We apologize for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracf...

3.5
Product
Tracfone Phone Service
I didn't like
  • Getting my number transfered
#890612
Reply to reviews
Like so many others, got a letter from Tracfone saying my tracfone service was ending on my 2G phone and that I could get a different phone at no charge (lousy quality phone!!) or a discount on another. I'd be surprised if my current triple minutes/texts allowing...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Phone Service
#870367
Reply to reviews
Tracfone turn my phone off, when my sevice doesn't end until the year 2038, and I still had 472.60 minutes left. Now I have no cell phone incase my grandson needs to get ahold me or my family. And as I was talking to someone who I couldn't understand to begin with,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Phone Service
#828565
Reply to reviews