Product: Tracfone Phone Plan Clear all filters (0 of 60 reviews match)
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I want to add my complaint to several others regarding poor customer's service ( inattentiveness, impatience, inaccuracies, language barriers and limited knowledge of plans and how to facilitate customers) and inaccurate information. I am returning the phone without...
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AlexTrac
AlexTrac

Hi CornyBiddy776. I'm Alex from TracFone Wireless. We apologize for the inconvenience this has caused you. Let us help you with your concern. Please click on this link http://...

Product
Tracfone Phone Plan
I didn't like
  • Service
  • It did not provide the service as advertised
#1529670
tracfone customer for many years. had to replace old flip phone with new flip phone. almost 3000 minutes gone customer service no help please help!.
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AlexTrac
AlexTrac

Hi YoungGorilla547. I'm Alex from TracFone Wireless. Thank you for being a loyal customer over the years. Also, we would like to express our regret for the inconvenience that ...

2.3
Product
Tracfone Phone Plan
I liked
  • How it worked
I didn't like
  • Lost my minutes
#1510782
i was injured and did not buy a card for minutes and just used my land line .i could not go out of the house im better now and can go out drive again i bought a new card and put the air time on my phone and when i did THE 194 minutes i had on the phone just...
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AlexTrac
AlexTrac

Hi PissedConsumer1504379. I'm Alex from TracFone Wireless. We are sorry to hear that you are having some problems. Let us help you with your concern. For further assistance, p...

Product
Tracfone Phone Plan
#1504379
Resolved
Have used Tracfone for years with annual plan. One month before year end expiry, I used a promo code they sent, to up for another year. Four days before regular expiry date, I received an email saying my year end was coming and I would be charged for another year. I...
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h.kitchener
h.kitchener

They may not have seen the auto renew charge because there is usually a "lag" period of time for it to post to their website/your records online. The charge will show up reall...

1.6
Product
Tracfone Phone Plan
I didn't like
  • Customer service ripoff
  • Unempowered service reps
#1504079
Write a letter to the attorney general like I am. Everyone on this site can't be wrong. TracFone empties your texts and mins and to force ppl to buy more. Class action lawsuit coming. Thieves!!!!! I asked a sup for printed bills for the past 4 months, she promised to...
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1.0
Product
Tracfone Phone Plan
#1492420
Type your message here bought REFILL ON 5 MARCH AND DATA 30.00 BY MARCH 12 THEY WERE TELLING ME I USED UP DATA ..I ASK WHAT WAS THE APP OR THE ISSUE- I HAD NOT USED THE PHONE I TURNED DATA OFF TURNE PHONe OFF TO SLEEP . found sev . condescending male chauvinist who...
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AlexTrac
AlexTrac

Hi PissedConsumer1491272. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Let us help you with your concern....

Product
Tracfone Phone Plan
#1491272
I’ve had tracfone for at least the last eight years. QVC was the start of it and back then there were no monthly limitations so basically, triple minutes, I never had to buy minutes, just kept upgrading my phone....again, QVC. Flash forward to summer of 2018 Changed...
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AlexTrac
AlexTrac

Hi DesertedCollie928. I'm Alex from TracFone Wireless. We are sorry for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live ag...

Product
Tracfone Phone Plan
I didn't like
  • Customer service
  • Getting ripped off
#1478563
Yes, I contacted them twice. Once for 25 minutes and again for another 25 minutes. So they should have believed me that my text balance was disappearing. I started to make notes after my plan went to zero overnight. I bought 500 texts on 2/11. By 2/21 i supposedly used...
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AlexTrac
AlexTrac

Hi SlimyDeer178. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. We would like to discuss the details of the issue that you have experienced...

2.2
Product
Tracfone Phone Plan
I liked
  • Low cost and ease of use
I didn't like
  • Tracfone refused to correct the problem
  • Horrible scam like customer service
#1477405
Itsthe ONLY COMPANY YHAT WONT LET U USE YR OWN WIFI TO SEND TEXTS WITH PIX OR RECEIVE PICS. U MUST USE UPYR DATA.
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. We do apologize for the inconvenience this may have caused you. We are determined to help you resolve your issue. Please chat with us ...

Product
Tracfone Phone Plan
#1476407
TracFone - Don’t honor own plan prices
Purchased 60 day service plan offered for $20 on their website from my iPhone. Was only credited for 30 days of service. Contacted customer service and was told the $20 plan only gives you 30 days, however that is NOT what they are selling on the website accessed from...
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AlexTrac
AlexTrac

Hi AnnualBluetickCoonhound352. I'm Alex from TracFone Wireless. We are sorry for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with ...

1.0
Product
Tracfone Phone Plan
#1466753