Product: Tracfone Phone Plan Clear all filters (60 of 60 reviews match)
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2 comments
I want to add my complaint to several others regarding poor customer's service ( inattentiveness, impatience, inaccuracies, language barriers and limited knowledge of plans and how to facilitate customers) and inaccurate information. I am returning the phone without...
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AlexTrac
#1691428

Hi CornyBiddy776. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKHH so we can furthe...

Author
Service
Tracfone Phone Plan
Cons
  • It did not provide the service as advertised
  • Service
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Review #1529670 is a subjective opinion of poster.
2 comments
2.3
Details
tracfone customer for many years. had to replace old flip phone with new flip phone. almost 3000 minutes gone customer service no help please help!.
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AlexTrac
#1691571

Hi YoungGorilla547. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can help you get this resolved. ...

Author
Service
Tracfone Phone Plan
Pros
  • How it worked
Cons
  • Lost my minutes
Reason of review
Poor customer service
Loss
$375
Preferred solution
restore my missing minutes
Review #1510782 is a subjective opinion of poster.
1 comment
i was injured and did not buy a card for minutes and just used my land line .i could not go out of the house im better now and can go out drive again i bought a new card and put the air time on my phone and when i did THE 194 minutes i had on the phone just...
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AlexTrac
#1667243

Hi PissedConsumer1504379. I'm Alex from TracFone Wireless. We are sorry to hear that you are having some problems. Let us help you with your concern. For further assistance, p...

Author
Service
Tracfone Phone Plan
Reason of review
Bad quality
Review #1504379 is a subjective opinion of poster.
Resolved
1 comment
1.6
Details
Have used Tracfone for years with annual plan. One month before year end expiry, I used a promo code they sent, to up for another year. Four days before regular expiry date, I received an email saying my year end was coming and I would be charged for another year. I...
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h.kitchener
#1667049

They may not have seen the auto renew charge because there is usually a "lag" period of time for it to post to their website/your records online. The charge will show up reall...

Author
Service
Tracfone Phone Plan
Cons
  • Customer service ripoff
  • Unempowered service reps
Reason of review
Poor customer service
Loss
$131
Preferred solution
Full refund
Review #1504079 is a subjective opinion of poster.
1 comment
1.0
Details
Write a letter to the attorney general like I am. Everyone on this site can't be wrong. TracFone empties your texts and mins and to force ppl to buy more. Class action lawsuit coming. Thieves!!!!! I asked a sup for printed bills for the past 4 months, she promised to...
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AlexTrac
#1693255

Hi GiantPheasant376. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with you...

Author
Service
Tracfone Phone Plan
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
Review #1492420 is a subjective opinion of poster.
1 comment
Type your message here bought REFILL ON 5 MARCH AND DATA 30.00 BY MARCH 12 THEY WERE TELLING ME I USED UP DATA ..I ASK WHAT WAS THE APP OR THE ISSUE- I HAD NOT USED THE PHONE I TURNED DATA OFF TURNE PHONe OFF TO SLEEP . found sev . condescending male chauvinist who...
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AlexTrac
#1660255

Hi PissedConsumer1491272. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Let us help you with your concern....

Author
Service
Tracfone Phone Plan
Reason of review
Bad quality
Review #1491272 is a subjective opinion of poster.
1 comment
I’ve had tracfone for at least the last eight years. QVC was the start of it and back then there were no monthly limitations so basically, triple minutes, I never had to buy minutes, just kept upgrading my phone....again, QVC. Flash forward to summer of 2018 Changed...
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AlexTrac
#1650269

Hi DesertedCollie928. I'm Alex from TracFone Wireless. We are sorry for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live ag...

Author
Service
Tracfone Phone Plan
Cons
  • Customer service
  • Getting ripped off
Reason of review
Poor customer service
Loss
$15
Preferred solution
Let the company propose a solution
Review #1478563 is a subjective opinion of poster.
1 comment
2.2
Details
Yes, I contacted them twice. Once for 25 minutes and again for another 25 minutes. So they should have believed me that my text balance was disappearing. I started to make notes after my plan went to zero overnight. I bought 500 texts on 2/11. By 2/21 i supposedly used...
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AlexTrac
#1649902

Hi SlimyDeer178. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. We would like to discuss the details of the issue that you have experienced...

Author
Service
Tracfone Phone Plan
Pros
  • Low cost and ease of use
Cons
  • Horrible scam like customer service
  • Tracfone refused to correct the problem
Reason of review
Poor resolution of problem.
Loss
$25
Preferred solution
Restore my text balance and find out why my records show a big difference text usage than Tracfone
Review #1477405 is a subjective opinion of poster.
1 comment
Itsthe ONLY COMPANY YHAT WONT LET U USE YR OWN WIFI TO SEND TEXTS WITH PIX OR RECEIVE PICS. U MUST USE UPYR DATA.
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AlexTrac
#1648910

Hi. This is Alex from TracFone Wireless. We do apologize for the inconvenience this may have caused you. We are determined to help you resolve your issue. Please chat with us ...

Author
Service
Tracfone Phone Plan
Reason of review
Poor customer service
Review #1476407 is a subjective opinion of poster.
1 comment
1.0
Details
TracFone - Don’t honor own plan prices
Purchased 60 day service plan offered for $20 on their website from my iPhone. Was only credited for 30 days of service. Contacted customer service and was told the $20 plan only gives you 30 days, however that is NOT what they are selling on the website accessed from...
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AlexTrac
#1643390

Hi AnnualBluetickCoonhound352. I'm Alex from TracFone Wireless. We are sorry for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with ...

Author
Service
Tracfone Phone Plan
Reason of review
Pricing issue
Review #1466753 is a subjective opinion of poster.