Product: Tracfone Phone Plan Clear all filters (0 of 40 reviews match)
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went on chat because my phone ran out of mins. I had 450 mins on 7/12/18, and today, 7/15/18 I have 0. I don't use my phone that much. My phone was set up on autopay, but after talking with an agent a year ago, something got changed, now autopay doesn't work, won't...
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AlexTrac
AlexTrac

This is Alex from TracFone Wireless. We apologize for any issues and inconvenience that you may have experienced with our service. Should you need help with your phone. Please...

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Tracfone Phone Plan
#1304296
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Tracfone - Awful customer service

Be careful Traackphone is ripping people off They are telling me that 5gb of data is used to Watch a 1h and a half of a move so it will cost U 50$ to watch a half of a movie. Insane. Also customer service is awful. If I could give them negative stars I would.
1.7
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Tracfone Phone Plan
#1262810
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WiFi doesnt work & i never get my emails & now my voice mail doesn't work! I call all the time and problem isn't fixed ! I have spent money on extra data on a phone that never works .i have to reboot my phone all day long!
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AlexTrac
AlexTrac

Hi. My name is Alex from TracFone Wireless. I noticed your complaint and I want to help you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For you...

1.0
Product
Tracfone Phone Plan
#1256155
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We have lost minutes, a little at a time, continually with Tracfone. When I chatted with a Tracfone rep on April 28, 2018 regarding this the rep stated they could not look at my current usage until May 2, 2018. He also made an allegation that it appeared I was using...
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AlexTrac
AlexTrac

Hi anonymous. This is Alex from TracFone Wireless. We understand your frustration. We apologize for the trouble that you have experienced on your minutes and our customer serv...

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Tracfone Phone Plan
#1250247
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I purchased a Tracfone for my father approx 6 months ago. A simple flip phone for a simple man. The plan looked like a good value, an upgrade if you will. Previous plan with Cricket was 30 dollars a month. Tracfone refill starts at 19.99 for 60 min. A good deal for my...
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AlexTrac
AlexTrac

Hi JubilantChamois. This is Ramel from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We can surely help you regarding the lost minutes is...

AlexTrac
AlexTrac

Hi JubilantChamois. This is Alex from TracFone Wireless.We sincerely apologize for the inconvenience you have encountered with your airtime minutes and the services. We'd like...

1.3
Product
Tracfone Phone Plan
I didn't like
  • No service
#1240288
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You: i was not a customer on or before the april 2017 date you are providing the scanned demographics of my package triple minutes for life remains valid as purchasedYou: here is the condition statement of my purchaseYou: Prepaid Plans TracFone Prepaid ServiceTo...
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AlexTrac
AlexTrac

Hi utterpademelon. This is Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. I read your post and I want to help you. Please click this lin...

1.0
Product
Tracfone Phone Plan
#1238120
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I've been with tracfone for a few years. I had signed up for a triple minute plan. This last time I noticed I didn't get the triple minutes. I called. At first they said I was on a different plan. then I demanded to speak with a supervisor. He found I was indeed on a...
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AlexTrac
AlexTrac

This is Christian from TracFone Wireless. We apologize for the trouble. Allow us to assist you further and gather the information. Please chat with us using this link http://b...

1.2
Product
Tracfone Phone Plan
I didn't like
  • Would not fix a problem they admitted they were wrong on
#1202244
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I need to find a cell service that is somewhat helpful. Tracfone is of no help to consumer. Told me to borrow phone to call them. My god just transfer to someone. How can businesses treat customers in this way and stay in business? Tracfone used to be a decent...
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Anonymous
Katey55

I agree that Tracfone is intentionally disrupting the service of triple minutes customers. I bought and activated a triple minutes phone in early May, and I have had nothing b...

user81612266
user81612266

Thiefts¡¡

1.9
Product
Tracfone Phone Plan
#1200823
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Four years after giving away my phone number and then trying to charge me for the phone minutes they took, I made the mistake of coming back to Tracfone a couple of years ago. I purchased 2gb of data online. The data was not added to my phone. In order to use it I...
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AlexTrac
AlexTrac

Hi. I'm AlexTrac from TracFone Wireless. I read your post and I am sorry you’re having some problems. We can further check your account. Please chat with us using this link ht...

1.4
Product
Tracfone Phone Plan
I didn't like
  • Bad company customer service
  • Loss of phone and minutes
  • Not being provided with service purchased
#1172471
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Tracfone - Poor operation!!!!

Poor customer service! Tracfone continually deducted data airtime during times of cell phone non usage! That's crooked as ***! They don't respond to my complaints about these deductions. I don't want to be contacted by Tracfone, they can't respond under normal circumstances, so why now!??
Product
Tracfone Phone Plan
#1151365
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