Manufacturer: Tracfone Category: Phone Services Clear all filters (21 of 21 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
Tracfone - Service is barley working now.
Been with tracfone for years. Now since July when they reported a 1.8 billion loss, service across the US is bad. On Facebook, they give you a standard reply - contact us. Well I did, 3 times, and still waiting for an answer. About 4 weeks ago my phone which usually...
Read more
Anonymous
Anonymous

Don't you just hate it when you can't find someone who speaks "american" to discuss a service that is barley working.

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.4
I liked
  • On-line and automated contacts have always worked well
  • Price and service previously
  • I was a good deal for my usage
I didn't like
  • Lack of replys to inquiries
  • Non speaking american cs reps
  • Absolute poor customer service
#901829
Reply to reviews
Dear Tracfone Corp> Why doesn't Tracfone customer service provide correct service? I had purchased a Tracfone (Samsung T301G) with prepaid minutes for my father. He uses for urgent and long distance calls once in a while. Last Friday he wasn't able to make a call and...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Another ISSUE is I have received MANY WARNINGS that I HAVE NOT YET RECERTIFIED!!! I Recertify as soon as I am prompted to do so!! ALWAYS....NO DELAYS!! NOT from my Tracfone cause that's just IMPOSSIBLE...I have NUMEROUS issues with Very Important Calls because of POOR...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

If I move an inch one or eat or another my phone ends the conversation.Hangs up on the person I am talking with. I. was ticked off when one text took a thousand minutes, that was wrong, I couldn't, even read the message cause the lettering was so tiny, not even with a...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

at least 5 hours on the phone over 6 calls....have received 6 new sim cards.......nothing resolved. Last contact said he was sending new phone....ticket number is not recognized...no email received from tracfone or fed express updates. Really frustrating...have had...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Purchased LG flipphone from Walmart over 2 yrs ago w/double minutes.Purchased auto 90 day updated w/60 minutes for $20. Should receive 120 mins every 90 days but have had to call company every time to get the extra 60 minutes. The last few times they charged my account...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

When I need a phone the most, Tracfone always falls flat on their face! I HATE THIS SERVICE! Scenario: I'm OUT of minutes, and I run to a store to buy an adder card. I plug in the code and I get, "Service Unavailable, try back later", WTF?? Last time I had to...
Read more
brandencharles
brandencharles

10MAY2016, 20:52, EST:Friends, do yourself a favor, investigate other MVNO's (mobile virtual network operators) out there in your area before you get involved with TracFone, b...

brandencharles
brandencharles

06MAY2016, 09:13 AM, EST:OK, I can see this is going nowhere quick...with the duplicate responses from "Alex Track".I'll just be moving the cell number over to a real MVNO.

1.7
I liked
  • Not much
I didn't like
  • Time debit for calling tf cust svc
  • Cust svc wait time 30 min
  • Minutes not loading to account via the phone
Reply to reviews
Horrible.Could not transfer phone number to new phone. Had to buy new one but they said they could transfer the minutes on old phone plus an $80 card of minutes added yesterday.They stole my money
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

After buying a new upgraded phone and transferring minutes/texts/data from my old number, my online balances were higher than I expected.On the website however it read phone pending activation, though I was already using it. I checked my balance yesterday before buying...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.1
I didn't like
  • Customer service and dishonesty
#839076
Reply to reviews
I HAVE SPENT OVER 2 HOURS TRYING TO GET MY MONEY BACK THAT TRACFONE TOOK FROM MY ACCOUNT AFTER I TRIED TO BUY AIRTIME ONLINE AND I WAS TOLD TO GO TO THE STORE TO BUY IT.OVER 2 HOURS LATER YOUR INCOMPETENT STAFF PUT ME ONHOLD 6 TIMES WITH ABSOLUTELY NOTHING GETTING DONE.
Read more