Manufacturer: Tracfone Category: Phone Services Clear all filters (17 of 17 reviews match)
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Dear Tracfone Corp> Why doesn't Tracfone customer service provide correct service? I had purchased a Tracfone (Samsung T301G) with prepaid minutes for my father. He uses for urgent and long distance calls once in a while. Last Friday he wasn't able to make a call and he asked me to help. I don't live with him, I live in the nearby city. He told me it said something like "Network Unavailable". He then said about 2 months ago he got a notice...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Purchased LG flipphone from Walmart over 2 yrs ago w/double minutes.Purchased auto 90 day updated w/60 minutes for $20. Should receive 120 mins every 90 days but have had to call company every time to get the extra 60 minutes. The last few times they charged my account but didn't even update the service or the minutes on my phone. Today says 0 service days end date 5/8 on 5/15, but they charged me on 5/8 and no minutes updated so I will have to...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

When I need a phone the most, Tracfone always falls flat on their face! I HATE THIS SERVICE! Scenario: I'm OUT of minutes, and I run to a store to buy an adder card. I plug in the code and I get, "Service Unavailable, try back later", WTF?? Last time I had to BORROW A VENDOR'S PHONE to call customer service, after listening to endless prompts, I get to where I can WAIT ON HOLD 30 MINUTES+, or have a Tracfone rep call me when its "my turn",...
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brandencharles

brandencharles 10MAY2016, 20:52, EST:
Friends, do yourself a favor, investigate other MVNO's (mobile virtual network operators) out there in your area before you get involved with TracFon...

brandencharles

brandencharles 06MAY2016, 09:13 AM, EST:
OK, I can see this is going nowhere quick...with the duplicate responses from "Alex Track".
I'll just be moving the cell number over to a real ...

1.7
I liked
  • Not much
I didn't like
  • Minutes not loading to account via the phone
  • Time debit for calling tf cust svc
  • Phone not working inbound calls
Horrible.Could not transfer phone number to new phone. Had to buy new one but they said they could transfer the minutes on old phone plus an $80 card of minutes added yesterday.They stole my money
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

After buying a new upgraded phone and transferring minutes/texts/data from my old number, my online balances were higher than I expected.On the website however it read phone pending activation, though I was already using it. I checked my balance yesterday before buying a data card. It was very much lower. I bought the data card, went to the website and entered the pin. Phone status was still pending. I went to my account on my phone and got...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.1
I didn't like
  • Customer service and dishonesty
#839076
I HAVE SPENT OVER 2 HOURS TRYING TO GET MY MONEY BACK THAT TRACFONE TOOK FROM MY ACCOUNT AFTER I TRIED TO BUY AIRTIME ONLINE AND I WAS TOLD TO GO TO THE STORE TO BUY IT.OVER 2 HOURS LATER YOUR INCOMPETENT STAFF PUT ME ONHOLD 6 TIMES WITH ABSOLUTELY NOTHING GETTING DONE. I GOT SOMEWHAT UPSET AT THE EXTREMELY POOR SERVICE AND VENTED ON THE 12TH PERSON I WAS SHUFFLED OFF TO. I JUST BOUGHT A $40.00 PHONE I WILL DESTROY FORTHWITH AND FROM THIS DAY...
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Ihave a Lg tracfone I could afford to put minutes in the last few months because I am unemployed and this was my only phone no wrning nothing they shut it off I have 741.41 minutes and they still shut me off WHAT ISGOING On?.
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...