Product: Tracfone Mobile Phone Service Clear all filters (32 of 32 reviews match)
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Just called TracFone half of day on the phone with them, can't send out messages, it says unfortunately messages has stopped working, and Exchange Sevices has stopped. Told me to take out battery, x2. Call *22890 x 2 then wiped out my phone, everything is gone all...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

2.0
Product
Tracfone Mobile Phone Service
#929059
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They disconnected my service and when I called they told me it was a computer malfunction and I told them ok so just reactivate because it was not my fault and they told me it could not be? They are updating service in my area and the phone would not work because it...
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Anonymous
Anonymous

Is Alex for real? Do any of these ripped-off customers EVER get relief and satisfaction from Tracfone?This is no way to run a company!BUILD THE DANG WALL, MR. TRUMP!

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

1.0
Tracfone Moncure, North Carolina
Product
Tracfone Mobile Phone Service
I didn't like
  • Being unable to make or receive calls
  • No refunds given their mistakes
#928244
Reply to reviews
Tracfone has done SOMETHING to totally POOCH and ICKYUP its website so that regular Joe Schmoes like me CAN'T buy airtime on pay as you go anymore. It WON'T let you put in a tracfone telephone # anymore, it demands the serial number of the phone you want to put...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.6
Tracfone Gray, Maine
Product
Tracfone Mobile Phone Service
I didn't like
  • Cant buy airtime on pay as you go online
#921772
Reply to reviews
I bought basic Tracfone for use in emergencies on freeway. You must renew airtime before the 90 days, and I did so, online, they charged my CC instantly of course. But the airtime was never updated, and the customer service, which is all pre-recorded messages and...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.0
Product
Tracfone Mobile Phone Service
I liked
  • Virgin mobil better
I didn't like
  • No customer service
#917694
Reply to reviews
Worst customer service ever.No one speaks understandable English. It takes them 30 minutes to update one small thing. When I called to complain about now having new service on my new phone when I first got it, they couldn't figure it out. I asked them if they had...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

3.5
Product
Tracfone Mobile Phone Service
I didn't like
  • Untrained call centers
#917381
Reply to reviews
Tracfone advertises that they have no contracts. But if your phone is inactive for 60 days, you lose the minutes you have paid for...according to your contract with them. I spent an hour and a half talking with several tracfone reps with no success in getting the...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.6
Product
Tracfone Mobile Phone Service
I didn't like
  • Extremely poor customer service
#906845
Reply to reviews
Tracfone - Lose Signal With No Help
This start on July 19-21 last month when I wasn't getting no signal for no reason then on Aug.1st I email them saying that I'm not getting a signal and waiting for a reply that took about 2-3 days later. So I got a reply from them saying that they try to call the phone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.5
Tracfone Ortonville, Minnesota
Product
Tracfone Mobile Phone Service
I liked
  • I liked the price of the phone
  • Price of phone
I didn't like
  • Worst customer service ever
  • Absolute poor customer service
#904389
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Tracfone - Service is barley working now.
Been with tracfone for years. Now since July when they reported a 1.8 billion loss, service across the US is bad. On Facebook, they give you a standard reply - contact us. Well I did, 3 times, and still waiting for an answer. About 4 weeks ago my phone which usually...
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Anonymous
Anonymous

Don't you just hate it when you can't find someone who speaks "american" to discuss a service that is barley working.

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.4
Product
Tracfone Mobile Phone Service
I liked
  • I was a good deal for my usage
  • On-line and automated contacts have always worked well
  • Price and service previously
I didn't like
  • Failure to address nation wide outages
  • Non speaking american cs reps
  • Absolute poor customer service
#901829
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Dear Tracfone Corp> Why doesn't Tracfone customer service provide correct service? I had purchased a Tracfone (Samsung T301G) with prepaid minutes for my father. He uses for urgent and long distance calls once in a while. Last Friday he wasn't able to make a call and...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Mobile Phone Service
#901199
Reply to reviews
Another ISSUE is I have received MANY WARNINGS that I HAVE NOT YET RECERTIFIED!!! I Recertify as soon as I am prompted to do so!! ALWAYS....NO DELAYS!! NOT from my Tracfone cause that's just IMPOSSIBLE...I have NUMEROUS issues with Very Important Calls because of POOR...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Mobile Phone Service
#874664
Reply to reviews