Manufacturer: Tracfone Category: Phone Services Clear all filters (17 of 17 reviews match)
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If you have a choice, use another company for a phone.Customer service is a waste of time and they will call you back and waste your minutes. Cannot add minutes from cards I buy at the store, and cannot call customer service from the phone since the phone is out of days. This is a real pain in the butt. They added the days manually and got it working, then the person said that he was unable to see why the system would not work and wanted to...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

#981821
No one ever contacted me to inform me of this situation. After 5 hours over an 8 day period, I got my original number back from AT&T who supplies TracFone with numbers along with T-Mobile. But low and behold I lost all minutes, data, and test and wound up with 3-3-3 of each on the old number I got back. I have sent complaints to Cal Public Utility Comm., Federal Communications Commission, and the BBB. Hope they have to spend a lot of money to...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

#955131

Just called TracFone half of day on the phone with them, can't send out messages, it says unfortunately messages has stopped working, and Exchange Sevices has stopped. Told me to take out battery, x2. Call *22890 x 2 then wiped out my phone, everything is gone all of my pictures, all of my messages, lost my emails, reset to factory settings without my knowledge, to say the least I'm pissed off..
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

They disconnected my service and when I called they told me it was a computer malfunction and I told them ok so just reactivate because it was not my fault and they told me it could not be? They are updating service in my area and the phone would not work because it was 2g but my wife has the exact same type of cell phone that I do with 2g and it is working fine?One customer service agent told me I could just go to Walmart and buy a new...
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Anonymous

Anonymous Is Alex for real? Do any of these ripped-off customers EVER get relief and satisfaction from Tracfone?
This is no way to run a company!
BUILD THE DANG WALL, MR. TRUMP!

AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

1.0
I didn't like
  • Being unable to make or receive calls
  • No refunds given their mistakes
#928244
Tracfone has done SOMETHING to totally POOCH and ICKYUP its website so that regular Joe Schmoes like me CAN'T buy airtime on pay as you go anymore. It WON'T let you put in a tracfone telephone # anymore, it demands the serial number of the phone you want to put airtime on and keeps saying you've entered the WRONG serial number and to try again. After about 25 tries I'VE HAD IT, and a 50 minute call to them did NOT HELP. I am dropping them and...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.6
I didn't like
  • Cant buy airtime on pay as you go online
#921772
I bought basic Tracfone for use in emergencies on freeway. You must renew airtime before the 90 days, and I did so, online, they charged my CC instantly of course. But the airtime was never updated, and the customer service, which is all pre-recorded messages and prompts, claimed that my transaction (after many weeks) was "in process." No human contact. On line, they do not recognize either my serial number, OR phone number, then on another...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.0
I liked
  • Virgin mobil better
I didn't like
  • No customer service
  • Terrible software
#917694
Worst customer service ever.No one speaks understandable English. It takes them 30 minutes to update one small thing. When I called to complain about now having new service on my new phone when I first got it, they couldn't figure it out. I asked them if they had transferred my minutes like they said they did....nope. Once they did that, I had service. She even said to help me I had to call from my own zip code. Ridiculously ignorant people. So...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

3.5
I didn't like
  • Untrained call centers
  • Horrible customer service
#917381
Tracfone advertises that they have no contracts. But if your phone is inactive for 60 days, you lose the minutes you have paid for...according to your contract with them. I spent an hour and a half talking with several tracfone reps with no success in getting the minutes back that I've paid for. Their customer service is absolutely, hands down, the WORST I have ever experienced. Even worse, this isn't the first time I've wasted hours on the...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.6
I didn't like
  • Extremely poor customer service
#906845
Tracfone - Lose Signal With No Help
This start on July 19-21 last month when I wasn't getting no signal for no reason then on Aug.1st I email them saying that I'm not getting a signal and waiting for a reply that took about 2-3 days later. So I got a reply from them saying that they try to call the phone that had no signal and after 4-6 times replying back to them saying that you can't call the phone because there no signal every time. Now about month later I'm still not getting...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.5
I liked
  • Price of phone
  • I liked the price of the phone
I didn't like
  • Absolute poor customer service
  • Worst customer service ever
#904389
Tracfone - Service is barley working now.
Been with tracfone for years. Now since July when they reported a 1.8 billion loss, service across the US is bad. On Facebook, they give you a standard reply - contact us. Well I did, 3 times, and still waiting for an answer. About 4 weeks ago my phone which usually has 3 bars, started loosing signals, dropping calls, went on searching for service for hours. Also it missed calls. People would tell me they called 4 times, and got my answering...
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Anonymous

Anonymous Don't you just hate it when you can't find someone who speaks "american" to discuss a service that is barley working.

AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.4
I liked
  • Price and service previously
  • I was a good deal for my usage
  • On-line and automated contacts have always worked well
I didn't like
  • Failure to address nation wide outages
  • Non speaking american cs reps
  • Lack of replys to inquiries
#901829