Product: Tracfone Mobile Phone Service Clear all filters (57 of 57 reviews match)
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TracFone - Scam?

1.0
Details
I already posted a lengthy comment regarding my dealings with tracfone. Apparently their robot responded with a note offering to help solve the problem and for me to call. I called. WHAT A JOKE! ONCE AGAIN I WAS TOLD THAT MY NEVER ACTIVATED SAMSUNG PHONE WILL BE OBSOLETE AND NOT WORK AT END OF THIS YEAR. THE ONLY THING THEY CAN DO IS SEND ME A CHEAP REBUILT PHONE OR I CAN BUY A NEW PHONE. THEY EVEN TRIED TO TELL ME IT WAS MY FAULT . I SHOULD HAVE ASKED EVINE TV SHOPPING NETWORK ORDER TAKER IF THIS PHONE HAD "UPDATED TECHNOLOGY". AS IF SOMEONE TAKING PHONE ORDERS FOR THOUSANDS OF DIFFERENT PRODUCTS WOULD KNOW THOSE THINGS. UNBELIEVABLE!!!
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Author
Service
Tracfone Mobile Phone Service
Review #1577598 is a subjective opinion of poster.
2 comments
I don’t know if this email will mean anything but I am a 6+ year customer of straight talk and have bought tracfones too over the years. Recently I started having issues with my calls -people on the other line could not hear what I was saying. I first went to Apple to...
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AlexTrac
#1703742

Hi GratefulPanther333. I'm Alex from TracFone Wireless. Thank for being a loyal customer over the years, and I want to extend my sincere apology for the unpleasant experience ...

Author
Service
Tracfone Mobile Phone Service
Review #1561639 is a subjective opinion of poster.
2 comments
1.0
Details
Phone was shutoff when i was never with tracfone or safelink used my information and was violated rights by customer service. Filed a claim just to get them to do job right. Worst company and stupid employees.
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AlexTrac
#1691569

Hi FailingCichlid444. This is AlexTrac from TracFone Wireless. I read your post and am sorry you’re having some problems. Please chat with us at http://bit.ly/2qdrKHH so we ca...

Author
Service
Tracfone Mobile Phone Service
Reason of review
Bad quality
Review #1517395 is a subjective opinion of poster.
1 comment
2.6
Details
They vow to enjoy roll over of your balance when you change your cell phone. I did and I have to call to claim my balance, after an hour, they give me remain balance in my new cell phone, but they was short in the data, I had 1.45 Gb data in my balance, and they give...
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AlexTrac
#1620344

Hi Valued Customer. This Alex from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our...

Author
Service
Tracfone Mobile Phone Service
Reason of review
Poor customer service
Preferred solution
They Return me 0.45 Gb data.
Tags
  • Problems When Moving
Review #1426675 is a subjective opinion of poster.
3 comments
TThis is the second time I have tried to upgrade a tracfone and been burned on minutes transfer. The first time was two years ago when I upgraded from a flip phone to my first Android. My 2000+ minutes didn't transfer. Fortunately, WalMart intervened that time and I...
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AlexTrac
#1691344

Hi, by WebbedAppenzellerDog662. I'm Alex from TracFone Wireless. We would like to apologize for any inconvenience that our service has caused you. To help us serve you better ...

Author
Service
Tracfone Mobile Phone Service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Review #1405437 is a subjective opinion of poster.
1 comment
1.3
Details
Restarted the phone dozens of time, programmed from afar NO LUCK! Then senior supervisor said I have to get a phone that works with a Tmobile sim or a phone that works with Verizon! WHAT!? I was even willing to buy another Tracfone (forgive me God!) but according to...
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AlexTrac
#1691349

Hi, AnyElk. I'm Alex from TracFone Wireless. We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, pleas...

Author
Service
Tracfone Mobile Phone Service
Pros
  • Some employees seemed genuine and tried to help
Cons
  • Company wont try to make it right and retain customers
Reason of review
Bad quality
Loss
$1000
Review #1396548 is a subjective opinion of poster.
2 comments
My $10 Global card bought through Tracfone on my pay-as-you-go plan for my Smartphone. At 4 am this morning while the phone was in my possession someone placed International calls to a country in Africa and used up my credit, Tracfone says tough luck.!!!! Its their...
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Anonymous
#1592850

You sir are incredibly stingy, nobody in the world except the poorest of the poor will spend 4 hours of their time to recoup $10 in costs. The way you say you are leaving Trac...

Author
Service
Tracfone Mobile Phone Service
Review #1390320 is a subjective opinion of poster.
4 comments
2.3
Details
Dropped phone calls in the middle of calls as if someone was interfering. No contact conection with international calls even when using a calling card. Specifically calling to the dominican republic. Loss of connection regularly. When i try to contact tracfone through...
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AlexTrac
#1584933

Hi WateryDingo. I’m Alex from TracFone Wireless. We're sorry for the trouble you've encountered with our service. It is with great concern that we received your feedback about...

Author
Location
Medley, Florida
Service
Tracfone Mobile Phone Service
Review #1384478 is a subjective opinion of poster.
1 comment
1.0
Details
I have used them since 2014 .. My mother purchased this new phone for me in July .. Service date ends tomorrow .. I am in the hospital and they will not extend my service date which means i will lose 700 minutes and 937 texts .. I will take my business elsewhere!
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AlexTrac
#1564194

Hi GlumSpiderMonkey. This is Alex from TracFone Wireless. Thank you for being one of our longtime customers. We apologize for the trouble that you have been through with our s...

Author
Service
Tracfone Mobile Phone Service
Review #1360369 is a subjective opinion of poster.
4 comments
1.0
Details
10 plus year trac fone customer. I will miss them. Here is what happened. They ripped me off for $25! I needed a new phone card. I am in rural Montana. Long drive into town. The only cards I could find said "smart phone only" . My old trac phone is dumb as a rock, but...
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Anonymous
#1538899

I have the same problem today,,(I'm NOT paying to help them resolve their problem with my money, and then there's NO compensation for the time I spent on the phone today or 6-...

Author
Service
Tracfone Mobile Phone Service
Pros
  • Prior service was excellent
  • Long time customer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
Full refund
Tags
  • so pissed
Review #1303943 is a subjective opinion of poster.