Product: Tracfone Mobile Phone Service Clear all filters (0 of 54 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
They vow to enjoy roll over of your balance when you change your cell phone. I did and I have to call to claim my balance, after an hour, they give me remain balance in my new cell phone, but they was short in the data, I had 1.45 Gb data in my balance, and they give...
Read more
AlexTrac
AlexTrac

Hi Valued Customer. This Alex from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our...

2.6
Product
Tracfone Mobile Phone Service
#1426675
Reply to reviews
TThis is the second time I have tried to upgrade a tracfone and been burned on minutes transfer. The first time was two years ago when I upgraded from a flip phone to my first Android. My 2000+ minutes didn't transfer. Fortunately, WalMart intervened that time and I...
Read more
Anonymous
Anonymous

WORST CUSTOMER SERVICE EVERRRR!!!!!!

Anonymous
Anonymous

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!

Product
Tracfone Mobile Phone Service
#1405437
Reply to reviews
Restarted the phone dozens of time, programmed from afar NO LUCK! Then senior supervisor said I have to get a phone that works with a Tmobile sim or a phone that works with Verizon! WHAT!? I was even willing to buy another Tracfone (forgive me God!) but according to...
Read more
1.3
Product
Tracfone Mobile Phone Service
I liked
  • Some employees seemed genuine and tried to help
I didn't like
  • Company wont try to make it right and retain customers
#1396548
Reply to reviews
My $10 Global card bought through Tracfone on my pay-as-you-go plan for my Smartphone. At 4 am this morning while the phone was in my possession someone placed International calls to a country in Africa and used up my credit, Tracfone says tough luck.!!!! Its their...
Read more
Anonymous
Anonymous

You sir are incredibly stingy, nobody in the world except the poorest of the poor will spend 4 hours of their time to recoup $10 in costs. The way you say you are leaving Trac...

Anonymous
Anonymous

This guy is extremely stingy, $10 is literally an extremely small amount to be this whiny about. If he lost at least $100 I would understand but it is simply not worth 4 hours...

Product
Tracfone Mobile Phone Service
#1390320
Reply to reviews
Dropped phone calls in the middle of calls as if someone was interfering. No contact conection with international calls even when using a calling card. Specifically calling to the dominican republic. Loss of connection regularly. When i try to contact tracfone through...
Read more
AlexTrac
AlexTrac

Hi WateryDingo. I’m Alex from TracFone Wireless. We're sorry for the trouble you've encountered with our service. It is with great concern that we received your feedback about...

AlexTrac
AlexTrac

Hi WateryDingo. This is Alex from TracFone Wireles. I read your post and I'm sorry you're having some problems. Please chat with us at http://bit.ly/2qdrKHH so I can provide a...

2.3
Product
Tracfone Mobile Phone Service
#1384478
Reply to reviews
I have used them since 2014 .. My mother purchased this new phone for me in July .. Service date ends tomorrow .. I am in the hospital and they will not extend my service date which means i will lose 700 minutes and 937 texts .. I will take my business elsewhere!
Read more
AlexTrac
AlexTrac

Hi GlumSpiderMonkey. This is Alex from TracFone Wireless. Thank you for being one of our longtime customers. We apologize for the trouble that you have been through with our s...

1.0
Product
Tracfone Mobile Phone Service
#1360369
Reply to reviews
10 plus year trac fone customer. I will miss them. Here is what happened. They ripped me off for $25! I needed a new phone card. I am in rural Montana. Long drive into town. The only cards I could find said "smart phone only" . My old trac phone is dumb as a rock, but...
Read more
Anonymous
Aaron Wells

I have the same problem today,,(I'm NOT paying to help them resolve their problem with my money, and then there's NO compensation for the time I spent on the phone today or 6-...

Anonymous
Louis Lowe

I have been a tracfone customer for over 10 yrs, completely satisfied until now. This is the 2nd time in a row this happened to me. I bought a $15 smart phone pkan card that o...

1.0
Product
Tracfone Mobile Phone Service
I liked
  • Prior service was excellent
  • Long time customer
#1303943
Reply to reviews
Bought a Tracfone (ZTE Cymbal LTE) and discovered that it came with a Verizon Sim Card, Verizon does not work in my area. I called them and after 15 minutes of dealing with FLAWED idiotic automated system finally got onto a person who could barely speak English and who...
Read more
AlexTrac
AlexTrac

Hi AssortedKakapo. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. Please click on this link http://bit.ly/2qdrKHH ...

Product
Tracfone Mobile Phone Service
#1294109
Reply to reviews
Tracfone - Purged over 1600 minutes!
Well shouldn't they be able to restore them? After numerous calls, being cut off many times, speaking with Kathryn, Mary, Andrea, Paulino, Brad, Jerecho, Maricar, and finally Jason (supposedly the top banana in this particular boiler room), still, no returned minutes. The ticket number is 1184616175 if anyone in real management wants to verify thisl I am completely disgusted. Shame on Tracfone...
Read more
Anonymous
Anonymous

I suspect this is just another rabbit hole, but I will follow-through.If they fix this to my satisfaction, I will post their good service

AlexTrac
AlexTrac

Hi finickyboa. This is Alex from TracFone Wireless. We sincerely apologize for the inconvenience you may have experienced. We would like to review your account and resolve the...

1.0
Product
Tracfone Mobile Phone Service
#1271644
Reply to reviews
Problem going on 6 weeks can't get any where with them. Just like ground hogs day movie. Phone can send and receive texts but not phone calls. Calls ring but end as soon as answered. After 5 plus weeks of not getting the problem resolved I tried to have my remaining...
Read more
Anonymous
NoisyScallop

TracFone just screwed me out of my 4209 minutes in my account. I now have only 513 minutes. Can not believe this company.

AlexTrac
AlexTrac

Hi noisyscallop. This is Alex from TracFone Wireless. We understand your frustration. We apologize for the trouble that you have experienced on our service and our customer se...

2.1
Product
Tracfone Mobile Phone Service
I didn't like
  • Customer service very poor
  • Tech help poor people skill lack tolerance understanding
#1270437
Reply to reviews