Manufacturer: Tracfone Category: Phone Services Clear all filters (27 of 27 reviews match)
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Tracfone is the most frustrating company on this planet. Three weeks ago, I asked to speak to a Unlock Supervisor; I am still waiting. We went through 2 changes of SIM cards. No service. I had to go outside with the phone, still no service. Go back inside and stand...
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AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. Were sorry for the trouble. To resolve this issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or sen...

1.1
Product
Tracfone Mobile Phone Service
I didn't like
  • Entire tracfone customer service experience
#1064482
Reply to reviews
Of couse, it did not work. And they still expected me to "follow the routine procedure" of doing the same things all over again. I don't know if this company was sold, but TRACFONE's service used to be excellent. Now it's just an excruciating nightmare. Will change to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

Product
Tracfone Mobile Phone Service
#1064304
Reply to reviews
HOW ridicules !!! With today computer technology that you can not simple transfer minutes from one phone to another and to make things worse they were only going to credit me 1/3 of my minute that I paid for the last 10 years. As far as I am concern I will never refer anyone to tracfone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

1.3
Product
Tracfone Mobile Phone Service
I liked
  • Customer service rep very polite
I didn't like
  • Always had to ask for supervisor
#1063354
Reply to reviews

Tracfone - Poor services

#1054730
1.0
They took over family mobile now my wife keeps getting no service messages, i get low bars in a major city. All they want to do is route calls over seas and never fix the issuses. Tracefine prays on people that are financially challenge and should be thrown in prison.
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I have a Tracfone LG800G that I bought because it had triple minutes, and I thought I was getting a good deal.... Turns out it was a MASSIVE mistake, and these phones are just thrown together in some sweat shop somewhere, with almost ZERO features. On top of that,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the inconvenience this has caused you.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to ch...

1.9
Product
Tracfone Mobile Phone Service
#1061230
Reply to reviews
none of my cells are working - you used to be the only cell phone I ever had and I used tracfone for over a decade without any problems . Now - I don;t even get what I paid for and none of my cells work at the moment. I called and talked to someone and they did a bunch...
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AlexTrac
AlexTrac

Hi.My name is Alex from TracFone Wireless.I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a ...

Product
Tracfone Mobile Phone Service
#1048212
Reply to reviews
For some reason I could not access my account. They kept telling me my password was wrong so they sent me my password to my e-mail which was the exact one I used. I have over 3,000 minutes to use and my service date ends on 07/18/2017 so for some reason they locked my...
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Anonymous
Ruth Iacoviello

I am writing to you again to see if I explained everything that I wanted to. Just tried again to get into my account. I could not get in. They say my password is still wron...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.0
Product
Tracfone Mobile Phone Service
#1037543
Reply to reviews
If you have a choice, use another company for a phone.Customer service is a waste of time and they will call you back and waste your minutes. Cannot add minutes from cards I buy at the store, and cannot call customer service from the phone since the phone is out of...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

Product
Tracfone Mobile Phone Service
#981821
Reply to reviews
After 5 hours over an 8 day period, I got my original number back from AT&T who supplies TracFone with numbers along with T-Mobile. But low and behold I lost all minutes, data, and test and wound up with 3-3-3 of each on the old number I got back. I have sent...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

Product
Tracfone Mobile Phone Service
#955131
Reply to reviews

Just called TracFone half of day on the phone with them, can't send out messages, it says unfortunately messages has stopped working, and Exchange Sevices has stopped. Told me to take out battery, x2. Call *22890 x 2 then wiped out my phone, everything is gone all...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

2.0
Product
Tracfone Mobile Phone Service
#929059
Reply to reviews
They disconnected my service and when I called they told me it was a computer malfunction and I told them ok so just reactivate because it was not my fault and they told me it could not be? They are updating service in my area and the phone would not work because it...
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Anonymous
Anonymous

Is Alex for real? Do any of these ripped-off customers EVER get relief and satisfaction from Tracfone?This is no way to run a company!BUILD THE DANG WALL, MR. TRUMP!

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-867-7183. Our repres...

1.0
Product
Tracfone Mobile Phone Service
I didn't like
  • Being unable to make or receive calls
  • No refunds given their mistakes
#928244
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