Product: Tracfone Mobile Phone Service Clear all filters (0 of 44 reviews match)
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10 plus year trac fone customer. I will miss them. Here is what happened. They ripped me off for $25! I needed a new phone card. I am in rural Montana. Long drive into town. The only cards I could find said "smart phone only" . My old trac phone is dumb as a rock, but...
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Anonymous
Aaron Wells

I have the same problem today,,(I'm NOT paying to help them resolve their problem with my money, and then there's NO compensation for the time I spent on the phone today or 6-...

Anonymous
Louis Lowe

I have been a tracfone customer for over 10 yrs, completely satisfied until now. This is the 2nd time in a row this happened to me. I bought a $15 smart phone pkan card that o...

1.0
Product
Tracfone Mobile Phone Service
I liked
  • Long time customer
  • Prior service was excellent
#1303943
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Bought a Tracfone (ZTE Cymbal LTE) and discovered that it came with a Verizon Sim Card, Verizon does not work in my area. I called them and after 15 minutes of dealing with FLAWED idiotic automated system finally got onto a person who could barely speak English and who...
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AlexTrac
AlexTrac

Hi AssortedKakapo. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. Please click on this link http://bit.ly/2qdrKHH ...

Product
Tracfone Mobile Phone Service
#1294109
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Tracfone - Purged over 1600 minutes!
Well shouldn't they be able to restore them? After numerous calls, being cut off many times, speaking with Kathryn, Mary, Andrea, Paulino, Brad, Jerecho, Maricar, and finally Jason (supposedly the top banana in this particular boiler room), still, no returned minutes. The ticket number is 1184616175 if anyone in real management wants to verify thisl I am completely disgusted. Shame on Tracfone...
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Anonymous
Anonymous

I suspect this is just another rabbit hole, but I will follow-through.If they fix this to my satisfaction, I will post their good service

AlexTrac
AlexTrac

Hi finickyboa. This is Alex from TracFone Wireless. We sincerely apologize for the inconvenience you may have experienced. We would like to review your account and resolve the...

1.0
Product
Tracfone Mobile Phone Service
#1271644
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Let me start by saying we have been tracfone customers for several years. Last week my wife bought me a new Samsung galaxy j7 sky pro from tracfone. The first two hours we spent getting it set up and running. The tech guy who helped my wife was extremely nice and after...
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AlexTrac
AlexTrac

Hi, anonymous. This is Alex from TracFone Wireless. We appreciate your loyalty and we're glad that you are satisfied with the service that we offer. We apologize for the troub...

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Tracfone Mobile Phone Service
#1255720
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Tracfone - Have to refill every week

I make or receive a few calls then my phone servicestops. Also the minute I got my device activated I got 3 calls from rob calls and whoever had number before me
Product
Tracfone Mobile Phone Service
#1244692
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Tracfone added auto renew to my 95 year old mother in law's account that my wife and I are paying for, we didn't add it or want it. After two billing cycles I called them and the hard to understand representative said there was nothing they would do except cancel the...
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AlexTrac
AlexTrac

Hi negativeprawn. My name is Alex and I work with TracFone Wireless. I read your post and we are really sorry for the trouble you have been through. We understand your frustra...

1.0
Product
Tracfone Mobile Phone Service
I didn't like
  • Horrible scam like customer service
#1240094
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I am so sick of dealing with tracfone. If there was another company where I could get as cheap of service I would switch. Every time we switch phones the transaction is never seamless we always end up having to call and the representatives can never get things right...
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AlexTrac
AlexTrac

This is Alex from TracFone Wireless. We are sorry for the trouble you have been through. Let us check on your account so we can provide a concrete resolution. Please chat with...

3.1
Product
Tracfone Mobile Phone Service
I liked
  • Price for service
I didn't like
  • Poor customer records
  • Customer service and incompetence
#1208018
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Tracfone - Tried to put minutes on my phone for 24 hours to no avail.

Company was contacted several times. Was told to power off phone and turn back on still no minutes. Such a headache stuck at work with no phone due to tgere error not mine! Feeling annoyed!
1.8
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Product
Tracfone Mobile Phone Service
#1185271
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I have a family mobile plan everything was working well till i got a new phone witch i thought was t mobile. But it wasnt. It was tracfone. So for the last 7 months they have been disconnecting my service. Im signed up for auto pay ect and they keep telling me...
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AlexTrac
AlexTrac

This is Ramel from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives...

1.6
Product
Tracfone Mobile Phone Service
#1161117
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On 12-04-17 I noticed that my LG tracfone had only 117 minutes left.My service time is paid up into the 2000s.Tracfone had sent me a message on my LG smart phone offering a subscription rate by the month at a reasonable price so I elected to subscribe for the 200...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete resolu...

Product
Tracfone Mobile Phone Service
#1142114
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