Product: Tracfone Mobile Phone Service Clear all filters (33 of 33 reviews match)
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I keep getting restriction code -34 after dialing for over half an hour then the restriction is lifted and I can finally make a call.Trackfone is very ***. One can not rely on such a service. Before I was getting code 21 and the phone could not connect a call either....
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Please send us a...

2.0
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Tracfone Mobile Phone Service
I liked
  • Not much
#1107294
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I HAVE HAD DECENT SERVICE WITH TRACFONE FOR YEARS NOW I CANT MAKE OR RECEIVE PHONE CALLS FROM THE SAME LOCATION THAT I HAVE ALWAYS BEEN IN. I WAS TOLD THAT I NEEDED TO GET A NEW SIM CARD THAT WOULD BETTER COVER MY AREA. THEY SAID I WOULD HAVE IT IN 24/48 HOURS . A...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

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Tracfone Mobile Phone Service
#1079231
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Tracfone is the most frustrating company on this planet. Three weeks ago, I asked to speak to a Unlock Supervisor; I am still waiting. We went through 2 changes of SIM cards. No service. I had to go outside with the phone, still no service. Go back inside and stand...
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AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. Were sorry for the trouble. To resolve this issue, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or sen...

1.1
Product
Tracfone Mobile Phone Service
I didn't like
  • Entire tracfone customer service experience
#1064482
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Tracfone - Trash gone is more like it

#1112736
Please stay far away from this company. There service is horrendous . First they cheat you out of texts and minutes , then you go on tracfone site to check balance on your minutes and data and what should take a minute turns int 25 ( no joke ) also phones are outdated .
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Tracfone - Frauded

#1101644
1.0
Details
I PURCHASED AN EXPENSIVE PHONE. WHEN I WANTED TO MOVE TO AN AREA WITH NO SERVICE THE PHONE WAS LOCKED AND OF NO USE. I BOUGHT THE PHONE BUT THEY OWN THE LOCK IT TAKES ONE YEAR UNDER THEIR CONTRACT TO BE UNLOCKED. ITS NOT YOUR PHONE, DONT BUY IT!!!!
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Tracfone - Crappy service bad reception

#1090143
2.1
Details
Ate up alot of minutes with customer services sometimes dont get minutes phones mess up alot
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Have used tracfone for 20 yrs. The last 6 months have been ***. Don't know what happened with them . I would drop them, except I've got 3200 minutes in the bank. Can't get service or satisfaction.

#1066937
1.0
Details
I've lived at the same address for 10 years. Service this year sucks. Had to change Sims card 3 times. Progressively worse. Customer service says oh well, guess we don't have service to your area. I need resolution for this. As well as compensation for 6 weeks of poor/no service..#626 5893076.
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Advertised vs Delivered
Billing Practices
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Customer service
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Diversity of Products or Services
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Of couse, it did not work. And they still expected me to "follow the routine procedure" of doing the same things all over again. I don't know if this company was sold, but TRACFONE's service used to be excellent. Now it's just an excruciating nightmare. Will change to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

Product
Tracfone Mobile Phone Service
#1064304
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HOW ridicules !!! With today computer technology that you can not simple transfer minutes from one phone to another and to make things worse they were only going to credit me 1/3 of my minute that I paid for the last 10 years. As far as I am concern I will never refer anyone to tracfone...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

1.3
Product
Tracfone Mobile Phone Service
I liked
  • Customer service rep very polite
I didn't like
  • Always had to ask for supervisor
#1063354
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I have a Tracfone LG800G that I bought because it had triple minutes, and I thought I was getting a good deal.... Turns out it was a MASSIVE mistake, and these phones are just thrown together in some sweat shop somewhere, with almost ZERO features. On top of that,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the inconvenience this has caused you.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to ch...

1.9
Product
Tracfone Mobile Phone Service
#1061230
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none of my cells are working - you used to be the only cell phone I ever had and I used tracfone for over a decade without any problems . Now - I don;t even get what I paid for and none of my cells work at the moment. I called and talked to someone and they did a bunch...
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AlexTrac
AlexTrac

Hi.My name is Alex from TracFone Wireless.I noticed your complaint on this blog and I want to help you. Please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a ...

Product
Tracfone Mobile Phone Service
#1048212
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For some reason I could not access my account. They kept telling me my password was wrong so they sent me my password to my e-mail which was the exact one I used. I have over 3,000 minutes to use and my service date ends on 07/18/2017 so for some reason they locked my...
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Anonymous
Ruth Iacoviello

I am writing to you again to see if I explained everything that I wanted to. Just tried again to get into my account. I could not get in. They say my password is still wron...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.0
Product
Tracfone Mobile Phone Service
#1037543
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If you have a choice, use another company for a phone.Customer service is a waste of time and they will call you back and waste your minutes. Cannot add minutes from cards I buy at the store, and cannot call customer service from the phone since the phone is out of...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

Product
Tracfone Mobile Phone Service
#981821
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After 5 hours over an 8 day period, I got my original number back from AT&T who supplies TracFone with numbers along with T-Mobile. But low and behold I lost all minutes, data, and test and wound up with 3-3-3 of each on the old number I got back. I have sent...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

Product
Tracfone Mobile Phone Service
#955131
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