If anything goes wrong with your phone you are screwed. Customer service is beyond horrible.
Expect your call to take minimum 1.5 hours and that your issue not be resolved. Expect to have to call back several times before your issue is resolved...if it ever is. The people they hire are idiots. If they don't understand your issue they keep repeating the same answer over and over again.
You spend more time on hold then talking to these people. Asking for a supervisor is useless, they are just as ***. This could be such an awesome company if they could just hire people with high school degrees and get some better organization in their customer service. I am a very even tempered person and am very polite people even customer service representative.
But these guys pushed me over the edge! I would have canceled my service but I just bought the 200$ card that I have barely used and apparently they is absolutely no way to get a refund...thanks Tracfone!
Monetary Loss: $200.