What horrible service!!!! Tracfone employs tactics to discourage you from obtaining what is rightful due all customers. Discouraging you so you will give up trying to get what is rightfully yours. You are entitled to your call logs, especially when their tracphone is defective and does not retain the date, thereby not giving you accurate dates and times of calls.
THEY WILL SURELY TAKE YOUR MONEY BY INTERNET OR PHONE, they do have ALL your personal information, SSN, DOB, mothers maiden name, password, phone numbers, e-mail addresses, credit card information, but when you want and need information, WHICH IS ENTITLED TO YOU, they put you thru ***, i.e., write a letter, get it NOTARIZED, Get a Photocopy of the backside of the phone, with about six other items, then snail mail it to them, just to obtain what is rightfully due to you, and of which they certainly have information to confirm who you really are. Then they further delay you from obtaining the information at an absurd 6 weeks when it is on their computer right at their fingertips to send to you at the time of call.
Nothing but discouraging tactics to sway you away from requesting they do this simple little job at their expense. THIS EXPENSE IS INCLUDED IN THE COST OF YOUR SERVICE AND PHONE. What a bunch of selfish, thoughtless, heartless, and ungrateful crooks, who could really care less about keeping customers happy as long as they have your money already, what do they care. Certainly lost my future business, and hope this teaches others, but remind them to read others complaints on other inappropriate actions. I use this phone very little to experience what I see others experiencing.