I purchased a tracfone several years ago and never had any complaints until today. I went online to purchase more minutes and after entering my credit card information and clicking Submit, I received an error message stating "We experienced an error processing your transaction.
Please try again with a different credit card or contact our Customer Care Center at 1-800-867-7183." I mistakenly tried again with the same card number and received the same error message so I called their customer service number. The wait time was 15 minutes so ng I decided to check my bank account online while I waited to make sure I wasn't charged. Sure enough I was charged twice! After 15 minutes a customer service rep came on the line and after 10 more frustrating minutes decided she couldn't help me and transferred me to another department.
I gave the new customer service rep all the same information and for the next 40 minutes she kept putting me on hold while she "investigated". After I was on hold for the 4th time and 15 minutes had passed without her coming back on the phone I finally gave up. In reality, I think she cut me off that 4th time. I'm going to file a complaint with the company and the BBB and whoever else I can think of.
Unfortunately I did not get the names of either rep because they both said their names very quickly and in very thick accents even after I asked them to repeat it twice. In addition, the background noise was terrible so I had a difficult time hearing them to begin with.
I'll be etting rid of my tracfone since I can't afford for this to happen again. I hope there's another prepaid cell phone company with better customer service out there somewhere.
Review about: Tracfone Account.