TracFone does not their email promo codes, that were sent " randomly" to the wrong type of phone account.
I got an email from Tracfone offering an additional 30 in of talk time for adding 60 min to my account. When I tried the promo code , the website responded with "invalid code".
A on-line chat revealed that I got the email for a basic phone but I have a BYOP smart phone.
The online rep. refused to even consider backing the mistake with anything but 'sorry".
Product or Service Mentioned: Tracfone Account.
Reason of review: Not as described.
Monetary Loss: $5.
Preferred solution: Let the company propose a solution.