Tracfone has some good qualities, but horrible, horrible, customer service. Once something goes wrong the only way to get it fixed is to make a complaint to the FCC (google it, file a complaint, very easy).
It works! Under duress, Tracfone will contact you.
Their Customer Service hasn't been trained to handle anything very complex. Its a nightmare.
Anything complex needs to be escalated, the only way you'll get real help.
Once they changed my phone number without telling me. My phone wouldn't add more minutes, I was desperate. They said type this in, it will fix it.
Then I wasn't getting any calls, not till the next day did I find they had changed my phone number. It took FCC intervention to get my number back.
Review about: Tracfone Phone Service.