6 comments

I have never experienced such abysmal technical support from any company, period. They "technicians" no nothing about the product and, many times, are completely unintelligible, due to their accents.

When you call, expect to be at a minimum a half hour on the phone with them, no matter the problem.

I spoke w/ one technician who could not tell me how to set up my download ringtone as my ring. Something as basic as this they could not do.

Do not use this company. And, please, use American workers, not foreigners. We need jobs in this country. I plan on using the remaining minutes and will go to another mobile provider.

Review about: Tracfone Phone Plan.

Had an Experience with Tracfone?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Bonneau, South Carolina, United States #215742

I neglected to mention in my comment that while I repeatedly requested a new SIM card, TracFone covertly cancelled the phone service I did have with them.This meant I had NO phone service even with 1288 minutes which I paid for.

With a wife in failing health, I NEEDED a phone for emergencies; but TracFone could NOT have cared less about "MY PROBLEM".

What a sorry outfit run by a bunch of incompetent foreigners!BUY AMERICAN!!

Anonymous
Bonneau, South Carolina, United States #215735

I have been trying since 10/18/2010 to get TracFone to change my phone number since I have moved into a different Area Code.After TWENTY-EIGHT e-mails and my subscribing to an entirely different cell phone service, they finally sent - they say - a new SIM card.

TracFone Customer Service is the absolute WORST I've ever run into.

FORGET TRACFONE!BUY AMERICAN!!

Anonymous
#215262

:) help

Anonymous
#158130

I spoke to a young 19 year old lady who was the most help I have ever received on the phone.She was extremely friendly and we had a long conversation.

I enjoyed our talk so much that I wish I could remember her name. I would love to just be able to talk to her. She was from Guyana and I am from Texas. She loves to walk on the beach and cross the river to see her family.

I told her I would pick her out on the beach one day. I would love to hear from her again. She just struck me as a wonderful person. She also knew her stuff and cured my phone problem quickly.

I would love for her to read this and contact me.JD

Anonymous
#135472

The reason for the accents and crappy English that can't be understood hardly at all is that all of their customer service centers are in foreign countries: Colombia, Guatemala, Belize, Guyana, and the Philippines.

Anonymous
#124031

Sorry to hear about your problem. Please send e-mail to SuperCSR Elston: ELombillo@tracfone.com for assistance with your TracFone issues

You May Also Like

COMCAST BILLING SCAMS/WORDPLAY/MINDF**K Comcast "I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the..." Read more Cricket Wireless - Activation fraud Cricket Wireless "Today I stopped at a Cricket Wireless store to ask questions about switching over to their company. Before I knew it, I was getting signed up. Ok, no problem, except..." Read more Tracfone - Screw up from the start Tracfone "I order and pay for phone and service online. They send empty box with someone else's return label. I called many times and talk to many support people who..." Read more Data Com - Salesforce Data.com Which Is A Part Of Salesforce... Is A Big Scam, Fraud And ***-Artist! Data Com "No Wonder They Got So Many Bad Reviews! Many Members Are Scared To Come Out And Tell The Truth! I Have Hidden The Truth Long Enough! Now It Is Time To Spill The..." Read more Ron Carter Hyundai - Dealership Fraud/ Bad General Manager and Sales Manager Ron Carter Hyundai "ks and snakes!! DO NOT GET YOUR VEHICLE HERE THEY WILL F*** YOU OVER!!! I got a 2017 Elantra here and traded my other car in, they harassed me with..." Read more Southern Style Design Bar - Way beyond the 9-14 business day and company not responding to me Southern Style Design Bar "I placed an order on 6/30/2017 and funds were taken from my account within 48 hours. I got the automated response that my order was received and I waited. I..." Read more Advanced Disposal - Incompetent employees give horrible service Advanced Disposal "I have had a small pile of yard trash in the street for over two months now, as hav a few neighbors in close proximity. I'm in Clay County, Fl,..." Read more Triton Boats - Unwanted step child of boats Triton Boats "I bought a 2010 Triton Storm new. First boat. Loved it until the cracks began. Several cracks in structural areas. My certified welder says there are signs of insufficient welds..." Read more