I have never experienced such abysmal technical support from any company, period. They "technicians" no nothing about the product and, many times, are completely unintelligible, due to their accents.
When you call, expect to be at a minimum a half hour on the phone with them, no matter the problem.
I spoke w/ one technician who could not tell me how to set up my download ringtone as my ring. Something as basic as this they could not do.
Do not use this company. And, please, use American workers, not foreigners. We need jobs in this country. I plan on using the remaining minutes and will go to another mobile provider.
Review about: Tracfone Phone Plan.