Product: Tracfone Customer Care Clear all filters (51 of 51 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I have spent 2 days talking with Customer service reps they were no help.the people just want to argue they are rude. I was transferred so many times or just hung up on. No one could answer me. these customer service reps are not even in the United States first time...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you have experienced. We are determined to help you get your problem resolved. To resolve the problem...

5.0
Product
Tracfone Customer Care
#1131561
Reply to reviews
I’v Been trying to contact customer service so I can get a new SIM card for a TracFone . I cannot get through to customer service by calling the service number. I get nothing but one advertisement after another. I tried their app on the phone using WiFi and was told to...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.0
Product
Tracfone Customer Care
I didn't like
  • Not being able to contact customer support
#1114776
Reply to reviews
45 minutes being pushed from extesion to extension - they dont speak the language - only foreign born agents that cant understand our foreign language - they ask the same questions over and over - i have canceled phones from QVC and also their own website because of...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

2.0
Product
Tracfone Customer Care
#1074044
Reply to reviews

Tracfone Customer Care Review

#919483
Had a trac Van come up to my car really fast and tail gated me until i turned right onto another street. This was a 25 mile speed limit area. When he passed me he was speeding . I thought he was going to hit my car.
Comment
Show
They hate working for tracfone ( check out the youtube video) and it shows.Been with tracfone for 7 yrs but after my dealings with these *** yesterday ( 8 calls) ,terrible service,no resolution,game playing,and hardly able to understand their poor English ,and some of...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

Product
Tracfone Customer Care
#1073635
Reply to reviews
5/24/2017 I just wasted close to 2 hours on the phone with Trac phone.I first spoke to Anola in Georgetown Guyana who charged my credit card when I specifically said not to and that I did not want to work with her. I called back and was on the phone about 55 minutes...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Product
Tracfone Customer Care
I didn't like
  • Poor quality and difficult customer service
  • See my complaint
#1051508
Reply to reviews
Card ending in 1948. My question is on 4/2 a charge for services 9.67... And airtime 21.51. I authorized one month charge for airtime.. So what's the 21.51 for?. I hope someone is there to answer this for me.. If I can't get an answer for this, I am done with tracfone...
Read more
AlexTrac
AlexTrac

Hi anonymous. My name is AlexTrac and I work with TracFone Wireless. We will be more than glad to answer your queries in a more secure conversation most especially that credit...

Product
Tracfone Customer Care
#1051159
Reply to reviews
I called TracFone to get help with loading minutes onto my phone and the Customer Rep. said I sounded Mexican or maybe I was from Africa. I happen to be a college educated caucasian male from California. If anything, HE was the one that was difficult to understand....
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

AlexTrac
AlexTrac

Hi, Anonymous. I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. My whole family has a TracFone Wireless phone. F...

3.8
Product
Tracfone Customer Care
I liked
  • Basically all tracfone does is good
#1031668
Reply to reviews
Tracfone has the most inept employees I have ever dealt with. Went to Walmart, purchased BYOP sim kit. Called in, took the employee approximately 5 minutes to screw it up. Talked to a supervisor, she said she would sent another sim for my phone and I would get it in 5...
Read more
AlexTrac
AlexTrac

Hi, Anonymous. I was about to give up on my phone until I found this chat link for Tracfone Wireless and they actually fixed all my problems. Now, I am glad I decided to give...

1.3
Product
Tracfone Customer Care
I didn't like
  • Inept employees at customer service
#1030802
Reply to reviews
Try to call customer service and you get a philipine person that doesn't speak very good English.Try to get hold of customer service...impossible. Crappy plans, crappy wireless service. Every time I call I spend 45 minutes whenever I speak to customer service. I don't...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
Product
Tracfone Customer Care
#1027595
Reply to reviews
I am new to the TracFone company, so when I got to Alaska for a visit with family could not understand why I could not call for a ride from the airport. After multiple stops along the way from the gate and no luck at completing a call, and of course NO public phones in...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.0
Product
Tracfone Customer Care
I liked
  • Call back service instead of waiting on hold
I didn't like
  • Cust svc wait time 30 min
  • Waited 35 minutes on hold for a supervisor finally hung up
  • Customer service problem resolution
#1020514
Reply to reviews