Product: Tracfone Customer Care Clear all filters (0 of 67 reviews match)
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Even though payments were deducted timely, Tracfone discontinued service for lack of payment. I paid for several months for which I received no service. I contacted Customer Service to request refund. Representatives kept giving me programmed responses without...
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AlexTrac
AlexTrac

Hi, JealousPeacockButterfly189. We want to sincerely apologize for your negative experience with our service. However, we'd like to learn more about your situation and what ex...

Product
Tracfone Customer Care
#1337902
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Far as I'm concerned they can bend over, I'll find it a new home. At the moment my husband is on with another supervisor, his name is Bon hes giving him an address to some place in Florida and we can write a handwritten letter to these people because apparently we're in the stone age. So freaking done with tracfone...
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1.0
Product
Tracfone Customer Care
#1306607
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had TF for years good phone service JUST DONT ASK THEM FOR HELP called 3 days talked to 5 agents trying to disable voicemail they reset my phone calls still went to VM but i couldnt access because their reset voided my pin # 1 even tried calling to see if it went to VM...
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Anonymous
Jenn Garden

Do NOT use Tracphone service, got a free phone for paying for the cell service, defective sent it back on the label THEY created, talked to eight employees over four weeks, fe...

3.1
Product
Tracfone Customer Care
#1244380
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Tracfone goal is to steal minutes by keeping you on hold or line to burn minutes. I've asked for replacement minutes and proof of their non payment allegations. I'm a 12 year client being treated poorly for two months which led to an extortion of monies from me and a...
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AlexTrac
AlexTrac

Hi at1time. This is Alex from TracFone Wireless. Please accept our sincere apology for the inconvenience we may have caused you. I understand where you are coming from and how...

1.2
Product
Tracfone Customer Care
I liked
  • Pay as you go
I didn't like
  • Foreign based customer service refusal to add stolen minutes
#1235149
Reply to reviews
15 minutes later I got a call back from customer support for straight talk I don’t own a straight talk phone! I own a tracfone. Then I called again and the guy couldn’t help and said would work in things with his manager. And he told me to call back in 24 hours. I...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We're sorry you’re having some problems in checking your balance. We'd like to take a closer look into what's going on and ensure there is ...

2.9
Product
Tracfone Customer Care
I didn't like
  • Customer support
#1232392
Reply to reviews
I called the credit card companies and they have told me they have paid Tracfone and that Tracfone has credited it back. I talked to tracfone for hours and they finally told me the problem was not my credit cards, it was tracfone, and to wait two hours and call back...
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Anonymous
At1time

Join the club .service reps useless lie,deny,then auto reply from 8000 miles away.

Anonymous
Jenda

I lost my minutes on March 23. I called TracFone and they said I used all my minutes on the 23rd. I didn't!!! No help from managers at TracFone. So, what do I do, go buy more ...

2.4
Product
Tracfone Customer Care
I didn't like
  • Terrible customer service for simple problem
#1217698
Reply to reviews
I then got two calls from tracfone I returned call the person keep saying why did I call? Didn't understand the concept of returning a call. Minutes were added then disappeared. They said I cancelled the order. Not true. 1500 mins got reduced to 50 mins. Blamed my...
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Anonymous
B Diamond

Called corporate office. Put on hold twice. Third call given to the script readers offshore. No help. Customer service for CTF is the worst.

Anonymous
B Diamond

Still have issue.

2.6
Product
Tracfone Customer Care
I didn't like
  • Not being offered replacement mins
#1181888
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his phone no longer had service i called tracfone the lady was very mean she said he is no longer qualified and he will not get service any more after 3 years of getting it free very unhappy we also had trouble understanding her the goverment has given him free service...
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AlexTrac
AlexTrac

Hi. This is Edzel from TracFone Wireless. I see you need help with your phone. I am sorry you’re having some problems. Please chat with us using this link http://bit.ly/2qdrKH...

1.0
Product
Tracfone Customer Care
I didn't like
  • Lady was very rude
#1181638
Reply to reviews
My husband bought a phone from tracfone by talking to someone over the internet. He had lost his phone and just needed to replace it, he still had 4000 minutes left. The person he was communicating with sold him the phone, plus another plan and there was supposed to be...
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AlexTrac
AlexTrac

This is Christian from TracFone Wireless. We apologize for the trouble. Allow us to assist you further and gather the information. Please chat with us using this link http://b...

1.4
Product
Tracfone Customer Care
#1181137
Reply to reviews
TracFone told me to go back to the store where I purchased it. I will try that but I never get any help when I call TracFone. First of all, they don't speak English in an understandable dialect. My biggest irritation from them is they always say my credit card was...
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AlexTrac
AlexTrac

Hi. I'm AlexTrac from TracFone Wireless. I read your post and I am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is ...

2.1
Product
Tracfone Customer Care
I didn't like
  • Cust svc wait time 30 min
  • Customer service
  • Tech support
#1178212
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