Product: Tracfone Customer Care Clear all filters (0 of 89 reviews match)
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I guess as long as everything goes along good, Tracfone in alright, but if you experience a problem and call for a representative be prepared. Over the course of a year I have never been satisfied with the language barrier, the professionalism, getting the rep to even...
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AlexTrac
AlexTrac

Hi EcstaticBear. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. If you should need assistance, please click on thi...

2.1
Product
Tracfone Customer Care
I liked
  • Overall service
I didn't like
  • Customer service department
#1532629
Every time I call the 800 number for service I get somebody who speaks broken english, doesn't seem to care about my problem, and if I am lucky enough to get thru their head they don't seem to have any technical expertise anyway so I wonder about the hiring process for...
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AlexTrac
AlexTrac

Hi WeirdAbyssinian634. I'm Alex from TracFone Wireless. I want to extend my sincerest apologies for the negative experience that you had with our service. Allow us to help you...

2.6
Product
Tracfone Customer Care
I liked
  • Long time customer
  • Samsung galaxy phone
  • I was a good deal for my usage
I didn't like
  • Customer service agents
  • Customer service or the handling of warrantied items
  • Tech support
#1522753
Everytime I call the 800-867-7183 number I get a rep who doesn't speak english very good, seems to care less about my problems and I getting ready to cancel my service & goto another carrier! Also forget about transferring your line to a new carrier as they will try &...
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AlexTrac
AlexTrac

Hi WeirdAbyssinian634. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrK...

Product
Tracfone Customer Care
#1522752
Unfortunately, I bought the wrong Tracfone refill card for my cell phone plan. I have a basic plan and I mistakenly bought a $25 smartphone only airtime refill card. I didn't realize it until I tried to input the airtime pin to refill the minutes and I kept getting an...
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AlexTrac
AlexTrac

Hi AverageStickInsect. This is Alex from TracFone Wireless. We are sorry if you're unable to add the airtime on your phone. As your service provider, we are determined to help...

1.8
Product
Tracfone Customer Care
#1497005

TracFone - Everything ened up good

things got resolved by phone no more problem thank you
Product
Tracfone Customer Care
#1491687
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i bought a tracfone last month. anything that could go wrong did. i spoke with 5 managers. 4 out of 5 of them were idiots. they totally didnt know what the *** they were talking about. i used half my minutes talking to tracfone or holding for tracfone. i'm fighting to...
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AlexTrac
AlexTrac

Hi ThoseSunBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that your are having some problems. Please click on this link http://bit.ly/2q...

1.6
Product
Tracfone Customer Care
#1485220
I paid for 2 Glovsl cards online and have not received my 1000 minute credit. Customer care reps told me several versions why and one even had the guts to ask for my credit card number..WHAT..my purchase was clearly visible to them and I am not giving out my credit...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat with ...

1.4
Product
Tracfone Customer Care
#1478639
I have been a tracfone customer for many years. their customer service used to be good, not any more. I tried to bring my wife's phone service on board with trafone, spent hours on the phone getting conflicting information, and still haven't gotten a good change over....
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AlexTrac
AlexTrac

Hi ScarceWhippet395. This is Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced with our customer service. However, we are determined...

2.5
Product
Tracfone Customer Care
#1474069
Our tracfone service ran out of minutes and data even though our service date hadn't expired. We purchased more service time but it never showed up on the phone. After several online chats and phone calls it was never resolved so we deactivated the service and...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. For further assistance, please click on this link http://bit....

Product
Tracfone Customer Care
#1457627
I'm trying to rectify and my email keeps coming back they can't find my acc with the verification # I have,,Same # I've been using for yrs.
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AlexTrac
AlexTrac

Hi FatalStaffordshireBullTerrier158. I'm Alex from TracFone Wireless. We apologize for the inconvenience. Let us help you with your concern. Please click on this link http://b...

Product
Tracfone Customer Care
#1454570