Product: Tracfone Customer Care Clear all filters (61 of 61 reviews match)
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I called the credit card companies and they have told me they have paid Tracfone and that Tracfone has credited it back. I talked to tracfone for hours and they finally told me the problem was not my credit cards, it was tracfone, and to wait two hours and call back...
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Anonymous
At1time

Join the club .service reps useless lie,deny,then auto reply from 8000 miles away.

Anonymous
Jenda

I lost my minutes on March 23. I called TracFone and they said I used all my minutes on the 23rd. I didn't!!! No help from managers at TracFone. So, what do I do, go buy more ...

2.4
Product
Tracfone Customer Care
I didn't like
  • Terrible customer service for simple problem
#1217698
Reply to reviews
I then got two calls from tracfone I returned call the person keep saying why did I call? Didn't understand the concept of returning a call. Minutes were added then disappeared. They said I cancelled the order. Not true. 1500 mins got reduced to 50 mins. Blamed my...
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Anonymous
B Diamond

Called corporate office. Put on hold twice. Third call given to the script readers offshore. No help. Customer service for CTF is the worst.

Anonymous
B Diamond

Still have issue.

2.6
Product
Tracfone Customer Care
I didn't like
  • Not being offered replacement mins
#1181888
Reply to reviews
his phone no longer had service i called tracfone the lady was very mean she said he is no longer qualified and he will not get service any more after 3 years of getting it free very unhappy we also had trouble understanding her the goverment has given him free service...
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AlexTrac
AlexTrac

Hi. This is Edzel from TracFone Wireless. I see you need help with your phone. I am sorry you’re having some problems. Please chat with us using this link http://bit.ly/2qdrKH...

1.0
Product
Tracfone Customer Care
I didn't like
  • Lady was very rude
#1181638
Reply to reviews
My husband bought a phone from tracfone by talking to someone over the internet. He had lost his phone and just needed to replace it, he still had 4000 minutes left. The person he was communicating with sold him the phone, plus another plan and there was supposed to be...
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AlexTrac
AlexTrac

This is Christian from TracFone Wireless. We apologize for the trouble. Allow us to assist you further and gather the information. Please chat with us using this link http://b...

1.4
Product
Tracfone Customer Care
#1181137
Reply to reviews
TracFone told me to go back to the store where I purchased it. I will try that but I never get any help when I call TracFone. First of all, they don't speak English in an understandable dialect. My biggest irritation from them is they always say my credit card was...
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AlexTrac
AlexTrac

Hi. I'm AlexTrac from TracFone Wireless. I read your post and I am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is ...

2.1
Product
Tracfone Customer Care
I didn't like
  • Customer service
  • Web is not working correctly
  • Tech support
#1178212
Reply to reviews
What tracfone offers in cost reduction and low maintenance fees is not even cost effective when you can't get anything resolved. I stop shopping at two major names due to outsourcing customer service, not to mention I refuse to give my credit card information to...
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Anonymous
John H. Wiggins

You sound like a far right nut who is more worried about where customer service is located than the customer service itself. Anyone with the slightest bit of an accent is usu...

AlexTrac
AlexTrac

Hi. I'm AlexTrac from TracFone Wireless.I read your post and I am sorry you’re having some problems. We'd like to take a closer look into what's going on and ensure there is a...

3.4
Product
Tracfone Customer Care
I didn't like
  • Absolute poor customer service
  • Customer service
#1174071
Reply to reviews
I Called into customer service on January 16th to complain.I had bought minutes for my phone 3days earlier.and they were gone. As usual they put you on hold and act like they are rechearching but in actuallity they are helping another custome so as usuall i got...
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1.0
Product
Tracfone Customer Care
#1172953
Reply to reviews
I located the request info on the TracFone site and fax it over. From the instructions that are given, a representative will call me back to verify my cell and info. After a few days of no reply, I called, spoke with a person who confirmed that they did rec my fax...
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Anonymous
Anonymous

For one whole week I have had no use of my phone. "John" a "supervisor"has srewed up and lied from one day to the other. Tried one last time and the rep yawned when telling me...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete resolu...

3.4
Product
Tracfone Customer Care
#1142477
Reply to reviews
Well let's see where do I begin. I am a single disabled Mother 2 hi frequently has siezures an have a limited income, so I thought I could count on Safelink/Tracfone to help my needs, my application went through but they thought I put I had my own phone, well that...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you have experienced. We are determined to help you get your problem resolved. To resolve the problem...

stephelliott30_84
stephelliott30_84

Can u please let me know something soon?

1.2
Product
Tracfone Customer Care
#1134823
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Tracfone - Customer Service? I think not.

The worst customer service i have ever experienced. Their technology is either in the dark ages, they have inept, untrained staff, or they have a lot if anger issues that they try to eleveate by just being downright rude to their customers. I am simply amazed. Wow. Just... WOW!
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product
Tracfone Customer Care
#1133007
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