Product: Tracfone Customer Care Clear all filters (0 of 77 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
I wanted to move my service after being a costumer for 10 years and they refuse to unlock my phone without me paying hundreds of dollars!! Waited for more than an hour on multiple occasions for help and no one would help me! They are the worst company to work with out...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. To assist you in unlocking your phone, please contact one of our customer care represent...

1.0
Product
Tracfone Customer Care
#1447312
Reply to reviews
Tracfone is in very much in need of creating a card just for those in need of just service date! Especially those Smartphone cards that start out 30 days on 15 dollar card. This is a major issue need to be addressed openly and on one on one with someone. It would be...
Read more
AlexTrac
AlexTrac

Hi HandsomelyPony. This is Alex from TracFone Wireless. We would like to take this opportunity to thank you for spending your precious time showing interest with our service p...

Product
Tracfone Customer Care
#1441543
Reply to reviews
Hi Gigi. I've worked with direct customer contact for years and can understand and appreciate the customer service reps, such as yourself, who, even though they don't have a solution, will do everything they can to help the customer. I would ask that you consider the...
Read more
Product
Tracfone Customer Care
#1409002
Reply to reviews
Show

Tracfone - Programing non completion's

After repeated appeals and complaints to their accounts feedback option regarding unfinished issues regarding their programming, they are non reactive. They weren't finished with cleaning up their programming loose ends!!!! No response or corrective action taken. Very dissatisfied with Tracfone...
Product
Tracfone Customer Care
#1398466
Reply to reviews
bought a $40 unlimited card for my tracfone lika every month 1st day my phone I bought from tracfone wireless didn't work no more charging port went I called right away and agent seen the card was not used yet and said it would be there when I got another phone. I got...
Read more
Anonymous
AlexTrac

Hi, EarnestClumberSpaniel. This is AlexTrac from TracFone Wireless. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves...

Product
Tracfone Customer Care
#1393003
Reply to reviews
You sales people said we could use iphone se on at&t we ordered two of them got them in today and have been trying to get one of them acitvated all day. They told us today only Verizon for these phones and we do not get verizion where we live and no one can help us on...
Read more
Product
Tracfone Customer Care
#1390809
Reply to reviews
I've had tracfone for several years and have never had any problems until now. Now I see what all the complaints are referring to... customer service, once you need it you are dead. It is like asking Bill Belichick for answers, just a vicious circle! I'd been on an...
Read more
AlexTrac
AlexTrac

Hi GoldenIguana969. This is Alex from TracFone Wireless. We're sorry for the inconvenience that you have experienced. As your service provider, we are determined to help you i...

2.2
Product
Tracfone Customer Care
I didn't like
  • Changing plans with no notice and no listing on site
  • Customer service
#1367331
Reply to reviews
I have been a trac phone customer for several years. Recently upgraded phone and minutes, spending hundreds of dollars to do so. I did this due to health issues, to assure I had plenty of minutes and time on the phone to rely on. My service was good into Feb. of 2020 &...
Read more
AlexTrac
AlexTrac

Hi. I'm AlexTrac. I read your post and am sorry that you are having problems with our service. This is never the experience we want you to have. We can take a look into this f...

AlexTrac
AlexTrac

Hi, MagnificentLeopardCat. This is Alex from TracFone Wireless. We're sorry for the inconvenience and trouble you've experienced with our service. I see you need help with you...

Product
Tracfone Customer Care
#1354207
Reply to reviews
Having just tried to switch to Tracfone service from StraighTalk. You would think that being the same company it would be easy. Their Customer Service agents have almost zero knowledge, insisting i abandon my new iPhone for a substandard Samsung J3 Luna to be able to...
Read more
Anonymous
sfxphil

As requested i again contacted Tracfones chat line and this time managed to talk to an Agent who actually knew what they were talking about, within a 15 minute chat all my que...

AlexTrac
AlexTrac

Hi, SeriousZebu. We want to sincerely apologize for your negative experience with our service. However, we'd like to learn more about your situation and what exactly happened....

1.7
Product
Tracfone Customer Care
I didn't like
  • Customer support
#1339997
Reply to reviews
Even though payments were deducted timely, Tracfone discontinued service for lack of payment. I paid for several months for which I received no service. I contacted Customer Service to request refund. Representatives kept giving me programmed responses without...
Read more
AlexTrac
AlexTrac

Hi, JealousPeacockButterfly189. We want to sincerely apologize for your negative experience with our service. However, we'd like to learn more about your situation and what ex...

Product
Tracfone Customer Care
#1337902
Reply to reviews