Product: Tracfone Customer Care Clear all filters (91 of 91 reviews match)
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4 comments
1.0
Details
I purchased a tracfone (Samsung5" Galaxy grand prime) from Evine, a TV shopping network. I have had several tracfones over the years. This phone was supposed to come with 1350 min. texts and also data. I didn't activate for a period of time because I was keeping this...
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AlexTrac
#1712123

Hi VerifiableSawfish965. This is Alex from TracFone Wireless. We do apologize for the inconvenience this may have caused you. We are determined to help you resolve your issue....

Author
Service
Tracfone Customer Care
Pros
  • Previous years satisfactory service with other phones
Cons
  • No refunds given their mistakes
  • Changing plans with no notice and no listing on site
  • Refusal to honor contract of minutes with new phone
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Poor Replacement Phones
  • Tracfone Frustration
Review #1575442 is a subjective opinion of poster.
2 comments
Due to 2G migration, had no choice but to upgrade phones for my husband and I. Bought 2 new iPhone 6ses. 1 works great, but the 2nd one didn't come on, light up or charge after inserting SIM card. Contacted Trac-fone and was told they don't exchange or repair iphones....
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AlexTrac
#1699296

Hi AwakeBostonTerrier399. I'm Alex from TracFone Wireless. I'm very sorry that you are displeased with the service. This is not the kind of experience we want you to have. We ...

Author
Service
Tracfone Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
an exchange for the identical phone
Review #1555003 is a subjective opinion of poster.
2 comments
2.1
Details
I guess as long as everything goes along good, Tracfone in alright, but if you experience a problem and call for a representative be prepared. Over the course of a year I have never been satisfied with the language barrier, the professionalism, getting the rep to even...
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AlexTrac
#1691461

Hi EcstaticBear. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your co...

Author
Service
Tracfone Customer Care
Pros
  • Overall service
Cons
  • Customer service department
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Review #1532629 is a subjective opinion of poster.
2 comments
2.6
Details
Every time I call the 800 number for service I get somebody who speaks broken english, doesn't seem to care about my problem, and if I am lucky enough to get thru their head they don't seem to have any technical expertise anyway so I wonder about the hiring process for...
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AlexTrac
#1691465

Hi WeirdAbyssinian634. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. For us to further assist you with your concerns, please ...

Author
Service
Tracfone Customer Care
Pros
  • Samsung galaxy phone
  • Long time customer
  • I was a good deal for my usage
Cons
  • Customer service agents
  • Customer service or the handling of warrantied items
  • Tracfone customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Review #1522753 is a subjective opinion of poster.
2 comments
2.3
Details
Everytime I call the 800-867-7183 number I get a rep who doesn't speak english very good, seems to care less about my problems and I getting ready to cancel my service & goto another carrier! Also forget about transferring your line to a new carrier as they will try &...
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AlexTrac
#1694871

Hi WeirdAbyssinian634. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrK...

Author
Service
Tracfone Customer Care
Reason of review
Poor customer service
Review #1522752 is a subjective opinion of poster.
2 comments
1.8
Details
Unfortunately, I bought the wrong Tracfone refill card for my cell phone plan. I have a basic plan and I mistakenly bought a $25 smartphone only airtime refill card. I didn't realize it until I tried to input the airtime pin to refill the minutes and I kept getting an...
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AlexTrac
#1691487

Hi AverageStickInsect. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKHH so we can f...

Author
Service
Tracfone Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
I would like airtime refill minutes for my Tracfone (basic plan).
Review #1497005 is a subjective opinion of poster.
1 comment
things got resolved by phone no more problem thank you
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AlexTrac
#1691010

Hi, PissedConsumer1491687. I'm Alex from TracFone Wireless. Thank you for sharing with us your positive feedback. Your satisfaction means everything to us. Should you require ...

Author
Service
Tracfone Customer Care
Reason of review
Good customer service
Review #1491687 is a subjective opinion of poster.
1 comment
1.6
Details
i bought a tracfone last month. anything that could go wrong did. i spoke with 5 managers. 4 out of 5 of them were idiots. they totally didnt know what the *** they were talking about. i used half my minutes talking to tracfone or holding for tracfone. i'm fighting to...
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AlexTrac
#1653815

Hi ThoseSunBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that your are having some problems. Please click on this link http://bit.ly/2q...

Author
Service
Tracfone Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$55
Preferred solution
Full refund
Tags
Review #1485220 is a subjective opinion of poster.
1 comment
1.4
Details
I paid for 2 Glovsl cards online and have not received my 1000 minute credit. Customer care reps told me several versions why and one even had the guts to ask for my credit card number..WHAT..my purchase was clearly visible to them and I am not giving out my credit...
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AlexTrac
#1650270

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat with ...

Author
Service
Tracfone Customer Care
Reason of review
Order processing issue
Review #1478639 is a subjective opinion of poster.
1 comment
2.5
Details
I have been a tracfone customer for many years. their customer service used to be good, not any more. I tried to bring my wife's phone service on board with trafone, spent hours on the phone getting conflicting information, and still haven't gotten a good change over....
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AlexTrac
#1648905

Hi ScarceWhippet395. This is Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced with our customer service. However, we are determined...

Author
Service
Tracfone Customer Care
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Review #1474069 is a subjective opinion of poster.