Product: Tracfone Cell Phone Upgrade Clear all filters (0 of 16 reviews match)
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I have had a tracfone account for over 10 years. Decided to upgrade to a smartphone. Original On-line order was easy. Phone received, existing cell phone number transferred, entered pin # from $125.00 service plan. Info. Stated phone was activated. The phone Would not...
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AlexTrac
AlexTrac

Hi DistantBorderTerrier. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We would like to discuss the details of th...

2.2
Product
Tracfone Cell Phone Upgrade
#1510561
Long time Tracfone customer. Purchased a new smartphone from the Tracfone website to replace a 5 year old LG. Tried to transfer my service to the new phone through the website. The new phone would not make or receive calls. Contacted Tracfone support for assistance....
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AlexTrac
AlexTrac

Hi HealthyGiraffe786. This is Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced with our service. We are determined to help you in r...

2.4
Product
Tracfone Cell Phone Upgrade
#1476381
When I tried to reactive my old SIM it would not reactivate so I activated an old TracFone to get through until the new SIM arrived. The phone worked 1/3/19 but 1/4 it would not make a call. Since I couldn't call in, I chatted with a TracFone agent, who had me call...
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AlexTrac
AlexTrac

Hi NervousAnteater. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish ...

AlexTrac
AlexTrac

Hi NervousAnteater. This is Alex from TracFone Wireless. We are very sorry if you have encountered some issues. We'd like to take a closer look into what's going on and ensure...

Product
Tracfone Cell Phone Upgrade
#1442232

TracFone - 90* waste of time.

At 2:00pm I'm calling asking for help to upgrade my phone, all that foreign *** wanted to do was sell me another phone and the it could be serviced. The man I talked to yesterday told me to take it to best buy. They could upgrade it for me. To TracFone, thanks for nothing. (As usual). I'm sorry I ever chose TracFone! They help when they're in the mood to.
Product
Tracfone Cell Phone Upgrade
#1202137
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Like so many others, got a text from Tracfone saying my tracfone service was ending on my 2G phone and that I must get a different phone (at no charge) and must do it right away before the network cancelled or they couldn't transferred the time and minutes I already...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Mineral City, Ohio
Product
Tracfone Cell Phone Upgrade
#873602
When I originally started with Tracfone I had trouble with the cheap phone models ( I tried two of them) so I purchased what was the top of the line Tracfone with qwerty keyboard, triple minutes and an acceptable still and video camera. I've now accumulated 3000...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.2
Product
Tracfone Cell Phone Upgrade
I didn't like
  • Upgrade
#850494
I received a coupon for upgrading to a new phone. I needed a smartphone so I did. The new phone didn't activate, so I online chatted with a customer service. The guy said the phone number has not transferred to a new phone, so he can do it with the same phone number...
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MattSL
MattSL

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Cell Phone Upgrade
#677786
Tried to transfer minutes and time to upgraded phone by following site instructions which stated I was successful. A few minutes later I received the message service disabled . Resulting in neither phone working and a message to call customer service. When I called...
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AlexTrac
AlexTrac

Hi. Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tr...

1.0
Product
Tracfone Cell Phone Upgrade
I liked
  • Cost and no contract
I didn't like
  • Customer service
#590952
This is a bit of a saga, so bear with me. About a year and a half ago, I realized I couldn't make/receive texts or calls. When I called Tracfone, a customer service rep told me my phone had been deactivated because I had been using Google Voice. I have never used...
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Anonymous
Bill Lau

This is called; "Tracfone *** I have been caught in "Tracfone *** before and finally dumped them. I am now with Consumer Cellular. Now my wife is experiencing troubles with he...

Anonymous
Dustin Sanders

My trackfone deactivated and when i went to call to repay the bill it simply said my phone was disabled as it would if you dont log into it. So i went to the website and put i...

Pittsboro, Indiana
Product
Tracfone Cell Phone Upgrade
#368769

Tracfone

I'd rather pass a bowling ball size kidney stone with spurs than upgrade with tracfone. I love my tracfone when it works. I have upgraded or had to get a new phone twice and both times I spent hours trying to fix their screw ups. They lost my number both times and changed my cell tower provider so I couldn't get a signal. they would send me a new phone that took a week or more to get here and it wouldn't work. I did notice that the last week when I had to call them I did get an understandable English speaking person.
Jefferson, South Carolina
Product
Tracfone Cell Phone Upgrade
#354565
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