Product: Tracfone Cell Phone Upgrade Clear all filters (17 of 17 reviews match)
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6 comments
2.9
Details
My old phone is being discontinued, so I had to purchase a new one. I got an LG413. It cam last Tuesday. I activated it. Since then it has done NOTHING but update, and is didn't give me the option to only do it over WiFi. It has downloaded an Android Update EVERY DAY...
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AlexTrac
#1699431

Hi CutKillerWhale. I'm Alex from TracFone Wireless. I'm truly sorry for the unpleasant experience that you had with our service. I understand where you're coming from, and I w...

Author
Service
Tracfone Cell Phone Upgrade
Pros
  • No surprise bills
Cons
  • Lame customer service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Restore the data their updates have used, or refund my cost.
Review #1555467 is a subjective opinion of poster.
1 comment
2.2
Details
I have had a tracfone account for over 10 years. Decided to upgrade to a smartphone. Original On-line order was easy. Phone received, existing cell phone number transferred, entered pin # from $125.00 service plan. Info. Stated phone was activated. The phone Would not...
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AlexTrac
#1671435

Hi DistantBorderTerrier. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We would like to discuss the details of th...

Author
Service
Tracfone Cell Phone Upgrade
Reason of review
Problems with payment
Review #1510561 is a subjective opinion of poster.
1 comment
2.4
Details
Long time Tracfone customer. Purchased a new smartphone from the Tracfone website to replace a 5 year old LG. Tried to transfer my service to the new phone through the website. The new phone would not make or receive calls. Contacted Tracfone support for assistance....
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AlexTrac
#1648903

Hi HealthyGiraffe786. This is Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced with our service. We are determined to help you in r...

Author
Service
Tracfone Cell Phone Upgrade
Reason of review
Damaged or defective
Loss
$12
Preferred solution
Deliver product or service ordered
Review #1476381 is a subjective opinion of poster.
3 comments
When I tried to reactive my old SIM it would not reactivate so I activated an old TracFone to get through until the new SIM arrived. The phone worked 1/3/19 but 1/4 it would not make a call. Since I couldn't call in, I chatted with a TracFone agent, who had me call...
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AlexTrac
#1628524

Hi NervousAnteater. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish ...

Author
Service
Tracfone Cell Phone Upgrade
Reason of review
Bad quality
Review #1442232 is a subjective opinion of poster.
0 comments

TracFone - 90* waste of time.

At 2:00pm I'm calling asking for help to upgrade my phone, all that foreign *** wanted to do was sell me another phone and the it could be serviced. The man I talked to yesterday told me to take it to best buy. They could upgrade it for me. To TracFone, thanks for nothing. (As usual). I'm sorry I ever chose TracFone! They help when they're in the mood to.
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Author
Service
Tracfone Cell Phone Upgrade
Reason of review
Poor customer service
Review #1202137 is a subjective opinion of poster.
1 comment
Like so many others, got a text from Tracfone saying my tracfone service was ending on my 2G phone and that I must get a different phone (at no charge) and must do it right away before the network cancelled or they couldn't transferred the time and minutes I already...
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AlexTrac
#1179132

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Author
Location
Mineral City, Ohio
Service
Tracfone Cell Phone Upgrade
Reason of review
Bad quality
Review #873602 is a subjective opinion of poster.
1 comment
1.2
Details
When I originally started with Tracfone I had trouble with the cheap phone models ( I tried two of them) so I purchased what was the top of the line Tracfone with qwerty keyboard, triple minutes and an acceptable still and video camera. I've now accumulated 3000...
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AlexTrac
#1162018

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Author
Location
Pittsburgh, Pennsylvania
Service
Tracfone Cell Phone Upgrade
Cons
  • Upgrade
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Deliver product or service ordered
Tags
  • Tracfone Downgrade
Review #850494 is a subjective opinion of poster.
1 comment
1.0
Details
I received a coupon for upgrading to a new phone. I needed a smartphone so I did. The new phone didn't activate, so I online chatted with a customer service. The guy said the phone number has not transferred to a new phone, so he can do it with the same phone number...
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MattSL
#1016138

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Author
Service
Tracfone Cell Phone Upgrade
Reason of review
legal issue
Loss
$300
Preferred solution
Let the company propose a solution
Review #677786 is a subjective opinion of poster.
1 comment
1.0
Details
Tried to transfer minutes and time to upgraded phone by following site instructions which stated I was successful. A few minutes later I received the message service disabled . Resulting in neither phone working and a message to call customer service. When I called...
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AlexTrac
#942684

Hi. Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tr...

Author
Location
Augusta, Maine
Service
Tracfone Cell Phone Upgrade
Pros
  • Cost and no contract
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Review #590952 is a subjective opinion of poster.
26 comments
This is a bit of a saga, so bear with me. About a year and a half ago, I realized I couldn't make/receive texts or calls. When I called Tracfone, a customer service rep told me my phone had been deactivated because I had been using Google Voice. I have never used...
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Anonymous
#1577104

This is called; "Tracfone *** I have been caught in "Tracfone *** before and finally dumped them. I am now with Consumer Cellular. Now my wife is experiencing troubles with he...

Author
Location
Pittsboro, Indiana
Service
Tracfone Cell Phone Upgrade
Loss
$195
Review #368769 is a subjective opinion of poster.