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Tracfone Cell Phone Upgrade Reviews and Complaints
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Verified ReviewerTracFone - New phone to replace old one that wont work after January 2021
- Have had good service for over 10 years
Hi CutKillerWhale. I'm Alex from TracFone Wireless.
I'm truly sorry for the unpleasant experience that you had with our service. I understand where you're coming from, and I would feel the same way if I were in your situation. We would like to discuss the details of the issue, so that we can address it immediately. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent.
For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
- No surprise bills
- Lame customer service
Hi DistantBorderTerrier. I'm Alex from TracFone Wireless.
We are sorry to hear that you are displeased with the product and service. We would like to discuss the details of the issue that you have experienced. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Defective merchandise purchased, Tracfone says too bad...
Hi NervousAnteater. I'm Alex from TracFone Wireless.
We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish to make it right for you. To better assist you in resolving your issue, please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
TracFone - 90* waste of time.
TracFone - Beware of the "free" replacement phone for 2g cancellation
TracFone - Ripoff upgrade phone
- Upgrade
TracFone - They changed my phone number without my authorizations!!!!
TracFone - Unable to transfer time and minutes to new phone
- Cost and no contract
- Customer service
I have been trying to activate a tracfone since 01/01/2020 and today is 03/06/2020!! I have been told every thing you can name.
Told I was a thief the phone belonged to a person living in Alabama. Well I bought the phone from Tracfone! Then they told me the serial number would be erased and I would not have this problem. No serial number no phone!
Tried using 2 separate cards with pin numbers. Told, both times the pin number had already been activated. Now wait 24 to 72 hrs. and see if it comes on!
Here is what I think. Most of the service is in Vietnam-get the pin numbers and sell them-make extra money for the agents. I still do not have a phone, but I have a number 850-319-****. I talked with AG ofc.
and they may investigate this, because my thinking of what could be happening is a sound idea. Also, contacted there corporate office in Miami. (They claim is in Miami!) This is a bigger joke than all! I am out over $100.00 and no phone.
I hope the AG ofc destroys them!
Jerry G. Tramel
Tracfone
Tracfone
Management at Tracfone continue to claim they have solved the issue but its all bs. Do not buy a phone from Tracfone!
DAMMMMMMMMMMMMMM!! Like It.WOW!
Tracfone
Your comment is successfully posted.
Hi Mary B. This is Alex from TracFone Wireless.
We're sorry for the delay in fully activating your new phone's network features. Let us check your account to verify its status and ensure that it is fully connected to our network. Kindly chat with us at http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.