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Tracfone Cell Phone Replacement Reviews and Complaints
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Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
TracFone - Double charged for August, Did not receive Data plan for September
I haven't heard anything back from them
- Cost and coverage
- Poor quality and difficult customer service
- Not being offered replacement mins
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Good price per minute
- Ease of activating the phone
- No contract
- No tech support
- I want my number back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPort out my Tracfone number to Tello on an iPhone
User's recommendation: None - I have not had a reply yet.
I bought a SamsungTracFone then got an apple from the TracFone website . The sales person said it would be easy to transfer the data And so far it has NOT been easy .
Ive spoken to so many agents that I could not understand and am so fustrated because, they still have not gotten it right . Ive filled out the information online many times My address is incorrect and when I try to correct it goes back to the wrong one .Then, I asked that one phone be discontinued and the data transfered to new phone . Not done and the new phone was put on the old phones email address. Wrong again.
Also on my phone my birthday is wrong all the passwords are now messed up .
Ive have never written a complaint in my life and Im 77 but this is really hard . estherstuckeywoods@***.com
- Tracfone refused to correct the problem
- How 20 mins was worth pushing me away for
- Not being provided with service purchased
Hi BetterPuffin791. This is Alex from TracFone Wireless.
I'm really sorry for the inconvenience you have gone through. I understand where you are coming from. If you wish to know more about our Terms and Conditions, you may visit our website at www.tracfone.com. Feel free to chat with us at http://bit.ly/2qdrKHH for further assistance.
We can review your account for you and discuss other options. We really want to help you with your concern and I promise you that we are doing our best. I assure you that this matter is being taken seriously to help us improve our care. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
- I used to like the affordability
- Customer service or the handling of warrantied items
Hi. I'm Alex from TracFone Wireless.
We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.
Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Hi ChivalrousMagellanicPenguin. This is Alex from TracFone Wireless.
We are very sorry if you have encountered some issues with the device you've purchased from us. We'd like to take a closer look into what's going on and ensure there is a resolution for you. Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Bait-and-switch
- Customer service & dishonest pracrtices
Hi. This is Alex from TracFone Wireless.
We apologize for the trouble that you have been through. Allow us to gather some information so that we can better assist you. Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
$110 Galaxy Luna Pro Tracfone replaced with $15 Alcatel Pixie Onetouch
TracFone - They have my phone, my minutes, my phone number!
- Bad company customer service
- Loss of minutes
- Nonresponsive
Tracfone Doesn't Seem to Care
- Have been happy with existing flip phone and service
- Recent purchase-tracfone error
Tracfone cell phones
- This sucks
Hi. I’m Alex from TracFone Wireless.
I'm sorry for the inconvenience that you've experienced.
Let us further discuss and check your account so we can provide a concrete resolution for that issue. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.
- Entire tracfone customer service experience
TracFone - Under warranty Tracphone not replaced
Hi. I’m Matt from SafeLink Wireless.
We do apologize for the inconvenience that you have experienced.
Let us further check your account. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.
Your comment is successfully posted.
I don't see any comments
Hi Carol U. This is Alex from TracFone Wireless.
We are sorry for the trouble that you have encountered. For us to check your account, please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.