Manufacturer: Tracfone Category: Replacement Clear all filters (19 of 19 reviews match)
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It seems Tracfone cannot differentiate between a physical phone device and the phone number assigned to it. When I reported my phone lost, I ordered a replacement phone with the understanding that I could use the same phone number I've had for years. Now this must...
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Anonymous
Frank J

LOL So NOW you want to help ?

AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Comment 2 comments
Helpful? Yes 1 No 0
3.1
Tracfone Medley, Florida
Product
Tracfone Cell Phone Replacement
I didn't like
  • Cannot transfer phone number to replacement phone
#1080039
Reply to reviews

I had Christmas dinner at my house and when everyone left I realized my phone was gone, I was hoping I could get a replacement phone
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Comment 1 comment
Helpful? Yes 0 No 0
3.7
Tracfone
Product
Tracfone Cell Phone Replacement
#1037535
Reply to reviews

My phone quit working after only one week and they refused even on ssi disability to replace phone or refund for unlimited plan purchased
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Comment 1 comment
Helpful? Yes 0 No 0
3.0
Tracfone
Product
Tracfone Cell Phone Replacement
#1033997
Reply to reviews

I bought a tracfone several years ago and had excellent use from it. When the battery died I elected to upgrade and bought another tracfone. I got my number, minutes and days and days transferred to it. Unfortunately it had problems and I had to take it back and swap...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

AlexTrac
AlexTrac

Hi, Anonymous. I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. My whole family has a TracFone Wireless phone. F...

Comment 2 comments
Helpful? Yes 3 No 0
3.6
Tracfone Medley, Florida
Product
Tracfone Cell Phone Replacement
I liked
  • Prior service was excellent
I didn't like
  • Losing my number
  • Days and minutes
#1031266
Reply to reviews

tracfone has replaced 3 fones AT MY EXPENSE and sent me a bunch of simcards that dont work. Wait times for assistance are long and they usually they dont fix the problem. the tracfone reps. ask the same questions over and over. they always say they are checking on my...
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AlexTrac
AlexTrac

Hi, Anonymous. I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. My whole family has a TracFone Wireless phone. F...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Comment 3 comments
Helpful? Yes 0 No 0
1.4
Tracfone Medley, Florida
Product
Tracfone Cell Phone Replacement
I didn't like
  • Had to pay for their mistakes
  • Business practices
  • Nonresponsive
#1029642
Reply to reviews

Well the first person I talked to said I would not have to send my malfunctioning phone back, that tracfone would just send me a replacement phone. A few days later I received a box that was to send my phone to tracfone. So I called and asked another person, and he...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Comment 1 comment
Helpful? Yes 0 No 1
1.3
Tracfone
Product
Tracfone Cell Phone Replacement
#1025795
Reply to reviews

Tracfone's replacement phones suck, but there are companies on Amazon that sell tracfones with prepaid minute cards--for the price of the card alone! Meaning, the phones that come with the minute cards are free! There's many different phones to choose from, and you...
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Anonymous
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my reference no. of tracfone on 2-11-17 is114 668 9727 when a gentle man said I would get my replacement phone next week .today is 3-3-17 . that was my third call I called ...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Comment 2 comments
Helpful? Yes 0 No 1
Tracfone
Product
Tracfone Cell Phone Replacement
#1002690
Reply to reviews

I ran over my phone destroying it.It had at least 300 minutes probably many more but when i had a new phone activated i was told it had no minutes left. I could no satisfaction over the phone.217 851 0572
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

Comment 1 comment
Helpful? Yes 2 No 0
3.6
Tracfone Montgomery, Texas
Product
Tracfone Cell Phone Replacement
#938221
Reply to reviews

I am beyond words to explain this deplorable customer service!Over 6 wks ago my phone was D/C due to it being on the old network. I get this but then everything else goes wrong. I was not notified my phone was to be turned off (apparently I was emailed but I don't have...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We are sorry for the trouble. To further assist you in resolving your issue, please contact one of our customer care representatives at 1-...

Comment 1 comment
Helpful? Yes 1 No 0
1.0
Tracfone Glen Ellyn, Illinois
Product
Tracfone Cell Phone Replacement
#936649
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Tracfone is dropping 1g or 2g in my area. They told me they would send a replacement phone. I said it needed to be a flip style like I have. They sent a touch phone. My wife and I are in our mid 50's and don't have enough eyesight to use the touch screen. Got rid of...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Comment 1 comment
Helpful? Yes 1 No 0
Tracfone Beckley, West Virginia
Product
Tracfone Cell Phone Replacement
#931964
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