Tracfone Cell Phone Replacement Reviews

2.2
(5 reviews)
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I ran over my phone destroying it.It had at least 300 minutes probably many more but when i had a new phone activated i was told it had no minutes left. I could no satisfaction over the phone.217 851 0572
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

I am beyond words to explain this deplorable customer service!Over 6 wks ago my phone was D/C due to it being on the old network. I get this but then everything else goes wrong. I was not notified my phone was to be turned off (apparently I was emailed but I don't have any message). So I go to use the phone one day and it doesn't work, prompting my call to them. This is when I learn of phones demise. I was given a tracking # and told I would...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We are sorry for the trouble. To further assist you in resolving your issue, please contact one of our customer care representatives at 1-...

Tracfone is dropping 1g or 2g in my area. They told me they would send a replacement phone. I said it needed to be a flip style like I have. They sent a touch phone. My wife and I are in our mid 50's and don't have enough eyesight to use the touch screen. Got rid of one 3 or 4 years ago for that very reason. Now they refuse to trade it out. Told me I would need to buy one. This is wrong on many levels. If I have to buy a new phone then I will...
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My tracfone account was hacked and the person was able to transfer my service days and minutes to another account. Tracfone was able to get my service and minutes; but, I was not able to transfer it back to my present phone. They sent me a new phone refurbished LG205c to replace a LG206g which is very similar; but the wifi did not work. They said they would replace that phone and they sent a LG108c. This phone does not have a camera and the...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

I was sent a replacement phone (LG L33L) for my older model and, I guess, to update me. I find the keyboard is so small I cannot use it efficiently, and being an old geezer, I don not understand how to use it. I use my phone for emergencies only and still depend on my land line phone for daily use. Please take this phone back and terminate my contract. Contact me at email address leapah@comcast.net or Leroy Syphers, PO Box 61 Greenland, NH 03840 603 436 1079 - Tracfone...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We apologize for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracf...

3.5
I liked
  • Having the same phone number
I didn't like
  • Let see if this gets straightened out
#900908
My telephone goes immediately to voice mail whn someone tries to call me.I have complianed numerous times. I was told by a supervisor that my phone would be replaced if the problem continued. I have insurance on the phone. They still will not replace the phone. Every time i call i get the same response. Have difficulty understanding operators. Help!My phone number is 7164680918.
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Could not find an Internet site where I could get a replacement phone at no cost to me as promised in a letter I just received from Tracphone.Only a $20 discount on a new phone was offered. Telephone call to number provided in the letter provided no menu option remotely connected with the exchange. Tracphone is making it difficult if not impossible to get a free exchange phone. They just trying to get you to buy another phone. LOL.The letter...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Purchased 2 Samsung tracfones with triple minutes for the life of the phone. Purchased them from QVC at $98.00 each. They were just simple phones not smart phones. 2G network no longer in the area,needed to replace the phones. Tracfone sent 2 free replacement phones. They were LG smart phones. Thy are valued aroun $10-15. Triple minutes for life of the phone gone. The apps are so close together when you tap one it goes into the next app. I have...
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AlexTrac

AlexTrac Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

I bought a tracfone to replace the one I had which was acting up. Could not transfer my minutes or use the phone and the rep I talked to said I would be sent a replacement phone in 2-3 days. One week later I received and empty envelope to send the phone back to Tracfone by Fedex . This had not been mentioned by Tracfone. They received the phone 12 days after the initial phone call. I've since been promised the phone was on its way and have...
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softmax

softmax This will never be resolved. After 7 weeks of phone calls, emails, utter disbelief at the incompetance and outright lies, I still have a phone that Tracfone sold me which is u...

Anonymous

Anonymous Here we are day 25.
Absolutely nothing from tracfone. Just daily lies.
They are the most disgusting company I have ever dealt with.

2.0
I liked
  • No contract
  • Good service for years
I didn't like
  • Unempowered service reps
  • Bad company customer service
#852998