Product: Tracfone Cell Phone Replacement Clear all filters (25 of 25 reviews match)
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Hi tracfone since customer service reps can not troubleshoot phone problems they informed me that I would have to purchase yet another phone. I do believe that is three phones I have replaced/bought because one rep supposedly added my airtime but in fact it wasn't...
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1.1
Product
Tracfone Cell Phone Replacement
I didn't like
  • This sucks
#1184575
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I was a tracfone customer for years. I finally updated my phone to the smart phone, which Tracfone has been trying for the last YEAR to get working. They have sent me four replacemant phones, none of which worked. Each time I call in, I am on the phone for several...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete resolu...

1.0
Product
Tracfone Cell Phone Replacement
I didn't like
  • Entire tracfone customer service experience
#1140437
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Tracfone - Under warranty Tracphone not replaced

We had a LG Tracphone that they said they would replace when we sent it to them. 5 weeks later and still no phone. Everytime we call its an excuse! Never by a phone from them
Product
Tracfone Cell Phone Replacement
#1131685
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I finally got a Tracfone and it sucks! They didn’t put my right plan on it. Everything I do uses up minutes plus the phone has no service in over half of my house! I would love to have another Alcatell replacement phone! I loved it, but all I could afford to buy was a...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. Let us further check your account. Please send us an email with your acco...

2.6
Product
Tracfone Cell Phone Replacement
#1107858
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Phone went dead.Was sent new phone LG.Had no problems with it then locked out.Working with costomer service did not work. Was sent new phone LTZ phone .Was on phone for total 3 hours and phone still dont work right!!They said it was sim card.Got new card and still the...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information t...

1.0
Product
Tracfone Cell Phone Replacement
#1099676
Reply to reviews
It seems Tracfone cannot differentiate between a physical phone device and the phone number assigned to it. When I reported my phone lost, I ordered a replacement phone with the understanding that I could use the same phone number I've had for years. Now this must...
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Anonymous
Frank J

LOL So NOW you want to help ?

AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

3.1
Product
Tracfone Cell Phone Replacement
I didn't like
  • Cannot transfer phone number to replacement phone
#1080039
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I had Christmas dinner at my house and when everyone left I realized my phone was gone, I was hoping I could get a replacement phone
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

3.7
Product
Tracfone Cell Phone Replacement
#1037535
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My phone quit working after only one week and they refused even on ssi disability to replace phone or refund for unlimited plan purchased
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

3.0
Product
Tracfone Cell Phone Replacement
#1033997
Reply to reviews
I bought a tracfone several years ago and had excellent use from it. When the battery died I elected to upgrade and bought another tracfone. I got my number, minutes and days and days transferred to it. Unfortunately it had problems and I had to take it back and swap...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

AlexTrac
AlexTrac

Hi, Anonymous. I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. My whole family has a TracFone Wireless phone. F...

3.6
Product
Tracfone Cell Phone Replacement
I liked
  • Prior service was excellent
I didn't like
  • Days and minutes
  • Losing my number
#1031266
Reply to reviews
tracfone has replaced 3 fones AT MY EXPENSE and sent me a bunch of simcards that dont work. Wait times for assistance are long and they usually they dont fix the problem. the tracfone reps. ask the same questions over and over. they always say they are checking on my...
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AlexTrac
AlexTrac

Hi, Anonymous. I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. My whole family has a TracFone Wireless phone. F...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.4
Product
Tracfone Cell Phone Replacement
I didn't like
  • Nonresponsive
  • Had to pay for their mistakes
  • Business practices
#1029642
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