Product: Tracfone Cell Phone Replacement Clear all filters (27 of 27 reviews match)
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I have been a customer of Tracfone for 12 years. I bought a Samsung E5 and after a little over a year, the battery failed. After some research, I found this particular phone has issues with battery short life. After many calls, frustrating attitudes, lies and empty...
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Anonymous
Susan Clark

Well, it is now May 6th and Pearline Graham, Tracfone Manager, Customer Care, did get me a replacement phone about 8 days after my first post. However, none of my data was rec...

Comment 1 comment
Helpful? Yes 0 No 1
1.0
Product
Tracfone Cell Phone Replacement
I didn't like
  • Loss of minutes
  • Bad company customer service
  • Nonresponsive
#1227872
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I have been a Tracfone customer for many years. I recently purchased two new iphone se for my wife and I. I told three different agents that Verizon does not work in my house and they assured me they would send a phone that used ATT towers. When received the phones...
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Comment
Helpful? Yes 3 No 0
2.9
Product
Tracfone Cell Phone Replacement
I liked
  • Have been happy with existing flip phone and service
I didn't like
  • Recent purchase-tracfone error
#1191911
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Hi tracfone since customer service reps can not troubleshoot phone problems they informed me that I would have to purchase yet another phone. I do believe that is three phones I have replaced/bought because one rep supposedly added my airtime but in fact it wasn't...
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Comment
Helpful? Yes 1 No 0
1.1
Product
Tracfone Cell Phone Replacement
I didn't like
  • This sucks
#1184575
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I was a tracfone customer for years. I finally updated my phone to the smart phone, which Tracfone has been trying for the last YEAR to get working. They have sent me four replacemant phones, none of which worked. Each time I call in, I am on the phone for several...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete resolu...

Comment 1 comment
Helpful? Yes 0 No 0
1.0
Product
Tracfone Cell Phone Replacement
I didn't like
  • Entire tracfone customer service experience
#1140437
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Tracfone - Under warranty Tracphone not replaced

We had a LG Tracphone that they said they would replace when we sent it to them. 5 weeks later and still no phone. Everytime we call its an excuse! Never by a phone from them
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Helpful? Yes 0 No 0
Product
Tracfone Cell Phone Replacement
#1131685
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I finally got a Tracfone and it sucks! They didn’t put my right plan on it. Everything I do uses up minutes plus the phone has no service in over half of my house! I would love to have another Alcatell replacement phone! I loved it, but all I could afford to buy was a...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. Let us further check your account. Please send us an email with your acco...

Comment 1 comment
Helpful? Yes 1 No 0
2.6
Product
Tracfone Cell Phone Replacement
#1107858
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Phone went dead.Was sent new phone LG.Had no problems with it then locked out.Working with costomer service did not work. Was sent new phone LTZ phone .Was on phone for total 3 hours and phone still dont work right!!They said it was sim card.Got new card and still the...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information t...

Comment 1 comment
Helpful? Yes 0 No 0
1.0
Product
Tracfone Cell Phone Replacement
#1099676
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It seems Tracfone cannot differentiate between a physical phone device and the phone number assigned to it. When I reported my phone lost, I ordered a replacement phone with the understanding that I could use the same phone number I've had for years. Now this must...
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Anonymous
Frank J

LOL So NOW you want to help ?

AlexTrac
AlexTrac

Hi. Im Alex from TracFone Wireless. We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Comment 2 comments
Helpful? Yes 1 No 0
3.1
Medley, Florida
Product
Tracfone Cell Phone Replacement
I didn't like
  • Cannot transfer phone number to replacement phone
#1080039
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I had Christmas dinner at my house and when everyone left I realized my phone was gone, I was hoping I could get a replacement phone
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Comment 1 comment
Helpful? Yes 0 No 0
3.7
Product
Tracfone Cell Phone Replacement
#1037535
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Top Rated Products in Replacement Category

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All Tracfone Products

My phone quit working after only one week and they refused even on ssi disability to replace phone or refund for unlimited plan purchased
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Comment 1 comment
Helpful? Yes 0 No 0
3.0
Product
Tracfone Cell Phone Replacement
#1033997
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