Tracfone Cell Phone Replacement Reviews and Complaints
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3 comments
I bought a Samsung 8 2 years ago through TracFone, the phone died. They told me to return it for a replacement and mailed me a return label. In the meantime I bought a cheap phone just to have a phone while I waited for my replacement. Instead of replacement my...
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Author
WebbedArcticHare291
Service
Tracfone Cell Phone Replacement
Cons
- Being hanged up on
- Tracfone refused to correct the problem
- How 20 mins was worth pushing me away for
Reason of review
Never sent replacement Samsung 8
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
2 comments
I returned it to TracFone for warranty replacement since an LG phone comes with a ONE YEAR MANUFACTURERS WARRANTY on PARTS & LABOR. TracFone sends me back a refurb phone with 90-days warranty!! Getting a refurb on a 2-month old phone is bad enough, but what happens to...
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Hi BetterPuffin791. This is Alex from TracFone Wireless. I'm really sorry for the inconvenience you have gone through. I understand where you are coming from. If you wish to k...
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Author
BetterPuffin791
Service
Tracfone Cell Phone Replacement
Pros
- I used to like the affordability
Cons
- Customer service or the handling of warrantied items
Reason of review
Warranty issue
Loss
$107
Preferred solution
Deliver product or service ordered
1 comment
Purchase a phone as Xmas gift it was a defeated phone called customer service was on the phone for 2 hours to be told can't be fixed send in and will send a replacement phone. They received the defect phone on 12/28 and as of date I have not received my phone. I have...
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Hi. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and...
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Author
PissedConsumer1454901
Service
Tracfone Cell Phone Replacement
Reason of review
Order processing issue
1 comment
I purchased a LG Phone on a packaged deal with Tracfone. It started to mal function & it was only about 9 months old so it was covered by the original warranty. I returned the item to Tracfone expecting to get a replacement of the same item. Well that did not happen....
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Hi ChivalrousMagellanicPenguin. This is Alex from TracFone Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We'd like ...
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Author
ChivalrousMagellanicPenguin
Service
Tracfone Cell Phone Replacement
Cons
- Bait-and-switch
- Customer service & dishonest pracrtices
Reason of review
Poor customer service
Loss
$101
Preferred solution
Full refund
Tags
1 comment
Been using tracfone since 2006 with good results. Purchased a new phone through tracfone to upgrade and it wouldn't send or receive text ot cslls unless I could visually see cell tower. *** phone! One week old and couldn't get another phone ( wouldn't honor warranty)...
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Hi. This is Alex from TracFone Wireless. We apologize for the trouble that you have been through. Allow us to gather some information so that we can better assist you. Please ...
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Author
PissedConsumer1357818
Service
Tracfone Cell Phone Replacement
1 comment
I feel that I was robbed by Tracfone. When my Luna Pro developed a problems in that I only received a busy signal when trying to make a call, I called Customer Service. They could not fix the problem on line and said they would send me a replacement. I sent them my...
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Hi anonymous. My name is Jude from TracFone Wireless. We apologize for the trouble you've encountered in your phone replacement. Please contact us via chat using this link htt...
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Author
GiftedMonteIberiaEleuth
Service
Tracfone Cell Phone Replacement
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
1 comment
I have been a customer of Tracfone for 12 years. I bought a Samsung E5 and after a little over a year, the battery failed. After some research, I found this particular phone has issues with battery short life. After many calls, frustrating attitudes, lies and empty...
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Well, it is now May 6th and Pearline Graham, Tracfone Manager, Customer Care, did get me a replacement phone about 8 days after my first post. However, none of my data was rec...
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Author
ForgetfulRaccoonDog
Service
Tracfone Cell Phone Replacement
Cons
- Loss of minutes
- Bad company customer service
- Nonresponsive
Reason of review
Poor customer service
Loss
$360
Preferred solution
Let the company propose a solution
2 comments
I have been a Tracfone customer for many years. I recently purchased two new iphone se for my wife and I. I told three different agents that Verizon does not work in my house and they assured me they would send a phone that used ATT towers. When received the phones...
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I have been having the same problem with them for over a year. call get the same.
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Author
rxnicc
Service
Tracfone Cell Phone Replacement
Pros
- Have been happy with existing flip phone and service
Cons
- Recent purchase-tracfone error
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Deliver product or service ordered
0 comments
Hi tracfone since customer service reps can not troubleshoot phone problems they informed me that I would have to purchase yet another phone. I do believe that is three phones I have replaced/bought because one rep supposedly added my airtime but in fact it wasn't...
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Author
PissedConsumer1184575
Service
Tracfone Cell Phone Replacement
Cons
- This sucks
Reason of review
Bad quality
1 comment
I was a tracfone customer for years. I finally updated my phone to the smart phone, which Tracfone has been trying for the last YEAR to get working. They have sent me four replacemant phones, none of which worked. Each time I call in, I am on the phone for several...
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Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete resolu...
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Author
PissedConsumer1140437
Service
Tracfone Cell Phone Replacement
Cons
- Entire tracfone customer service experience
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
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I bought a SamsungTracFone then got an apple from the TracFone website . The sales person said it would be easy to transfer the data And so far it has NOT been easy . Ive spok...