Product: Tracfone Cell Phone Replacement Clear all filters (0 of 33 reviews match)
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I returned it to TracFone for warranty replacement since an LG phone comes with a ONE YEAR MANUFACTURERS WARRANTY on PARTS & LABOR. TracFone sends me back a refurb phone with 90-days warranty!! Getting a refurb on a 2-month old phone is bad enough, but what happens to...
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AlexTrac
AlexTrac

Hi BetterPuffin791. This is Alex from TracFone Wireless. I'm really sorry for the inconvenience you have gone through. I understand where you are coming from. If you wish to k...

AlexTrac
AlexTrac

Hi BetterPuffin791. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrK...

2.0
Product
Tracfone Cell Phone Replacement
I liked
  • I used to like the affordability
I didn't like
  • Customer service or the handling of warrantied items
#1460315
Purchase a phone as Xmas gift it was a defeated phone called customer service was on the phone for 2 hours to be told can't be fixed send in and will send a replacement phone. They received the defect phone on 12/28 and as of date I have not received my phone. I have...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We understand that your previous experience was unpleasant, and...

Product
Tracfone Cell Phone Replacement
#1454901
I purchased a LG Phone on a packaged deal with Tracfone. It started to mal function & it was only about 9 months old so it was covered by the original warranty. I returned the item to Tracfone expecting to get a replacement of the same item. Well that did not happen....
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AlexTrac
AlexTrac

Hi ChivalrousMagellanicPenguin. This is Alex from TracFone Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We'd like ...

Product
Tracfone Cell Phone Replacement
I didn't like
  • Customer service & dishonest pracrtices
  • Bait-and-switch
#1446522
Been using tracfone since 2006 with good results. Purchased a new phone through tracfone to upgrade and it wouldn't send or receive text ot cslls unless I could visually see cell tower. *** phone! One week old and couldn't get another phone ( wouldn't honor warranty)...
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. We apologize for the trouble that you have been through. Allow us to gather some information so that we can better assist you. Please ...

Product
Tracfone Cell Phone Replacement
#1357818
I feel that I was robbed by Tracfone. When my Luna Pro developed a problems in that I only received a busy signal when trying to make a call, I called Customer Service. They could not fix the problem on line and said they would send me a replacement. I sent them my...
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AlexTrac
AlexTrac

Hi anonymous. My name is Jude from TracFone Wireless. We apologize for the trouble you've encountered in your phone replacement. Please contact us via chat using this link htt...

1.7
Product
Tracfone Cell Phone Replacement
#1258814
I have been a customer of Tracfone for 12 years. I bought a Samsung E5 and after a little over a year, the battery failed. After some research, I found this particular phone has issues with battery short life. After many calls, frustrating attitudes, lies and empty...
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Anonymous
Susan Clark

Well, it is now May 6th and Pearline Graham, Tracfone Manager, Customer Care, did get me a replacement phone about 8 days after my first post. However, none of my data was rec...

1.0
Product
Tracfone Cell Phone Replacement
I didn't like
  • Bad company customer service
  • Nonresponsive
  • Loss of minutes
#1227872
I have been a Tracfone customer for many years. I recently purchased two new iphone se for my wife and I. I told three different agents that Verizon does not work in my house and they assured me they would send a phone that used ATT towers. When received the phones...
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Anonymous
Tony Call

I have been having the same problem with them for over a year. call get the same.

2.9
Product
Tracfone Cell Phone Replacement
I liked
  • Have been happy with existing flip phone and service
I didn't like
  • Recent purchase-tracfone error
#1191911

Hi tracfone since customer service reps can not troubleshoot phone problems they informed me that I would have to purchase yet another phone. I do believe that is three phones I have replaced/bought because one rep supposedly added my airtime but in fact it wasn't...
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1.1
Product
Tracfone Cell Phone Replacement
I didn't like
  • This sucks
#1184575

I was a tracfone customer for years. I finally updated my phone to the smart phone, which Tracfone has been trying for the last YEAR to get working. They have sent me four replacemant phones, none of which worked. Each time I call in, I am on the phone for several...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let us further discuss and check your account so we can provide a concrete resolu...

1.0
Product
Tracfone Cell Phone Replacement
I didn't like
  • Entire tracfone customer service experience
#1140437

TracFone - Under warranty Tracphone not replaced

We had a LG Tracphone that they said they would replace when we sent it to them. 5 weeks later and still no phone. Everytime we call its an excuse! Never by a phone from them
Product
Tracfone Cell Phone Replacement
#1131685
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