Product: Tracfone Cell Phone Activation Clear all filters (44 of 44 reviews match)
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I have been paying money for minutes and data since January. I have not been able to send MMA messages since Jan 30, 2018. I made then aware of the problem for the first time on February 6. On April 5 2018 I spent 10 HOURS LUTERALLY IN THE PHONE WIRG THEM NEEDKESS TO...
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AlexTrac
AlexTrac

Hi BlushingPygmyMarmoset. This is Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced with the MMS feature on your phone. Let us check your ac...

1.0
Product
Tracfone Cell Phone Activation
#1228490
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Bought TracFone And a $35 airtime card at Kmart in Middleburg Hts, OH. I tried several times to activate my phone and was informed that the airtime card was invalid. I went back and forth between TracFone tech support and Kmart and no one could or would help me....
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. I read your post and I am sorry you’re having some problems. Please chat with us at http://bit.ly/2qdrKHH. For your convenience, our r...

Product
Tracfone Cell Phone Activation
I didn't like
  • Customer service
#1205713
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After eight days the SIMM arrived, I called, them was told to wait 24 hours and the phone would work After 24 hours, called Tracfone again. Was told the SIMM card was incorrect. I told them we had done this already. I asked if I had to wait 24 hours to be told I need...
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1.5
Georgetown, South Carolina
Product
Tracfone Cell Phone Activation
#1199156
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I purchased a different trackphone from a store, went home to activate it, and was directed to call there customer service, I did, 27 minutes on hold, finally got thru, they said I needed a newer phone because of there network ugrade,,, OK,, they said they would send...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

Product
Tracfone Cell Phone Activation
#1109658
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I've been on the phone for 3 days, in total 2 hours, trying to get my phone activated.Tonight after spending 1 hr 5 min on the phone, my call was mistakenly interrupted by another representative as a new call, while in the middle of a active conversation, obviously in...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. We can help also...

2.6
Product
Tracfone Cell Phone Activation
#1107249
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The activation serial number doesnt work.You cant get any knowledgeable people to help. You get transferred around. The reps dont even seem to know what they are talkng about. They send sim cards that dont even fit the phone. The list goes on and on and on and on. Its...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us further review your account. Pl...

Product
Tracfone Cell Phone Activation
#1104167
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i truly agreed i called for my mother in law phone for 4 times to activate her phone each time the tracfone agent claim that it was the previous agent fault and promises the minutes uploaded and the phone is active now i end up with inactive phone and nothing not even...
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Anonymous
J JETT

DISGUSTING.

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Product
Tracfone Cell Phone Activation
I didn't like
  • Bad company customer service
  • Company customer services
#1096583
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My Bring Your own Phone sim card would not activate properly.After being on the phone phone for 3 hours and about 4 different reps i was told that they were going to try the T mobile card that came in my kit. I told them that I have an ATT compatible Iphone6 and it...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Product
Tracfone Cell Phone Activation
#1089596
Reply to reviews
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
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jbgo
jbgo

Update!Good news . Tracfone finally made good on all the minutes I was owed. They credited 8400 minutes to my new phone.Fair to say all the time i spent with customer service...

jbgo
jbgo

I got a lot of polite questions and email conversations from the tracfone mail link but at the end of the day no real results or answers. More wasted time.

2.6
Product
Tracfone Cell Phone Activation
I liked
  • Price
  • Great value when they deliver as promised
  • Good service for years
I didn't like
  • Poor quality and difficult customer service
#1075141
Reply to reviews
So unless you love to be frustrated my suggestion would be to go with another company that is in no way affiliated with Tracfone or its affiliates or management. When I contact the customer service rep. they ask the same questions over and over. It seems they never...
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Anonymous
ks

My old sim card stop working. I called Tracfone, and they said they will send a replacement card. After two replacement card, the sim card is still not working. I have been t...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.9
Product
Tracfone Cell Phone Activation
I didn't like
  • Customer service and dishonesty
  • Inability to activate a phone
  • Let see if this gets straightened out
#1028341
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