Product: Tracfone Cell Phone Activation Clear all filters (42 of 42 reviews match)
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I purchased a different trackphone from a store, went home to activate it, and was directed to call there customer service, I did, 27 minutes on hold, finally got thru, they said I needed a newer phone because of there network ugrade,,, OK,, they said they would send...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

Product
Tracfone Cell Phone Activation
#1109658
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I've been on the phone for 3 days, in total 2 hours, trying to get my phone activated.Tonight after spending 1 hr 5 min on the phone, my call was mistakenly interrupted by another representative as a new call, while in the middle of a active conversation, obviously in...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. We can help also...

2.6
Product
Tracfone Cell Phone Activation
#1107249
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The activation serial number doesnt work.You cant get any knowledgeable people to help. You get transferred around. The reps dont even seem to know what they are talkng about. They send sim cards that dont even fit the phone. The list goes on and on and on and on. Its...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I’m sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Let us further review your account. Pl...

Product
Tracfone Cell Phone Activation
#1104167
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i truly agreed i called for my mother in law phone for 4 times to activate her phone each time the tracfone agent claim that it was the previous agent fault and promises the minutes uploaded and the phone is active now i end up with inactive phone and nothing not even...
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Anonymous
J JETT

DISGUSTING.

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Product
Tracfone Cell Phone Activation
I didn't like
  • Bad company customer service
  • Company customer services
#1096583
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My Bring Your own Phone sim card would not activate properly.After being on the phone phone for 3 hours and about 4 different reps i was told that they were going to try the T mobile card that came in my kit. I told them that I have an ATT compatible Iphone6 and it...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Product
Tracfone Cell Phone Activation
#1089596
Reply to reviews
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
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jbgo
jbgo

Update!Good news . Tracfone finally made good on all the minutes I was owed. They credited 8400 minutes to my new phone.Fair to say all the time i spent with customer service...

jbgo
jbgo

I got a lot of polite questions and email conversations from the tracfone mail link but at the end of the day no real results or answers. More wasted time.

2.6
Product
Tracfone Cell Phone Activation
I liked
  • Good service for years
  • Price
  • Great value when they deliver as promised
#1075141
Reply to reviews
So unless you love to be frustrated my suggestion would be to go with another company that is in no way affiliated with Tracfone or its affiliates or management. When I contact the customer service rep. they ask the same questions over and over. It seems they never...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.9
Product
Tracfone Cell Phone Activation
I didn't like
  • Inability to activate a phone
  • Let see if this gets straightened out
#1028341
Reply to reviews
Tracfone said it was because I activated my phone from a different zip code, which I did not. 5 sim cards later, 10 days without service, 1 new phone (which they sent me) and more than 20 hours on hold it's still screwed up. They changed my phone number with one of...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
Product
Tracfone Cell Phone Activation
I didn't like
  • I want my number back
#1017469
Reply to reviews
I bought a tracfone the one they said would work in my area. It didn't it took 3 hours on the phone to figure that out. They sent another with new card and after another 2 hours on the phone with them that one didn't work either they said they were updating and...
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Anonymous
Anonymous

Why.buy straight talk it is the same company?? You will only have more problems. When customer service is outsourced to foreign countries, instead of Florida. They were sued b...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
Product
Tracfone Cell Phone Activation
#993016
Reply to reviews
Went to update minutes on Tracfone purchased years ago & was told had to update to new 3G phone. New phone sent & tried 3 different times to activate, online, customer service (omg!!! worse service ever - everything you read here & consumer affairs) & online chat. ...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Cell Phone Activation
#923610
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