Product: Tracfone Account Clear all filters (38 of 38 reviews match)
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I got a number of messages from someone I do not Know. When I go to delete these messages the tracfone is also deleting mins from my phone. Sent email about this to them also called them. Their answer is yes I get mins deleted from my account. The only way to fix this...
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MariaST
MariaST

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
#673752
tracfone deactivated my phone ,they tried to say i let my service run out i have had this service for more than ten years with the same phone number , my service end date was 1/14/2040 today is 3/28/2015 so that is a crock of *** . so now i lost my phone number and...
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AlexTrac
AlexTrac

Hi!We apologize for the inconvenience. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com. Thanks.AlexTracFone...

Product
Tracfone Account
#614472
Needed to reactivate my Tracfone because time had expired while I was sick. Only 2 days later, the customer service rep messed up so that I lost my phone number, and I'm told I can't get it back. And what does Tracfone offer a 10-year long customer for whom they've...
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Anonymous
Abby

I have also had problems with receiving texts from tracfone offering me promotional minutes via promo codes if I buy a card but then when I buy the card I don't get the promot...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

3.0
Woodsville, New Hampshire
Product
Tracfone Account
#573104
I have been trying for several hours, to add minutes to my tracfone. All I get is where to sign in to my account. Don't have an account? Well, sign up and so it goes, round and round and round. I am dizzy with going around and round and round and round. I still...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
I didn't like
  • Trying to add minutes to my phone
#572250
It took me over an hour to add minutes to my Tracfone account I was forced to repeat the same information multiple times! The reps attitude was hostile and demeaning! My Zeta Valet is defective but tracfone says its fine and wont repair or replace it even though it is...
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AlexTrac
AlexTrac

Hi, this is Alex with TracFone. I read your post and am sorry that you are having problems. Please send me your contact information to the following email address TF.CorpResol...

Product
Tracfone Account
#499691
I ordered one phone from straight talk. The lady mistakenly ran it thru twice and they sent and charged me for 2 phones.I had paid bills just after the order. This mistake is going to cause a domino effect on my bank account of checks bouncing. As we all know this...
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AlexTrac
AlexTrac

I was about to give up on my phone until I found this email address for TracFone and they actually fixed all my problems. Now, I am glad I decided to give it another try. Send...

AlexTrac
AlexTrac

Hi! We do apologize for the trouble this has caused you. If you need further assistance, please send us an email at ST.CorpResolutionTeam@straighttalk.com or you can chat with...

Product
Tracfone Account
#474521
I have a monthly deduction from my bank account for 2 phones. Last month they charged me, but did not add my minutes. I have spent 2 hours on the phone with people that do not speak English and submitted an email to customer service 4 days ago and have had NO reply....
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reeree
reeree

I have gone through the same things with Tracfone.

Product
Tracfone Account
#428986
I tried on 6 occasions to have tracfone change my password. none of the so called clerks could help me. To bad they do not train there employees. Changing a password should not take all day and still not get done. I now am looking for a new service. I spent hours on...
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Anonymous
CRAZY GRAMMA50

I DO LIKE TRAC FONE BUT THERE CUSTOMER SERVICE IS HORRIBLE, YOU CAN NOT UNDERSTAND THE PEOPLE BECAUSE THEY HAVE A THICK ACCENT ..I WANTED TO TRANSFER MY TRAC PHONE TO ANOTHER ...

Product
Tracfone Account
#427747

TracFone - Tech people are ***

lost my account info and 4 times tried to get my account updated, but to no avail. First pswd they gave me didn't work. The next 3 times, nothing. I have had Tracfones for years and never any trouble till now. Running out of minutes and can't buy minutes because I can't get into my account. So, do I have to buy another phone? Go to Virgin that stole over an hour of my minutes? And how do you find a pin number????? Try and buy minutes and they ask for a pin #, where is that???? Very frustrated..Help please
Zimmerman, Minnesota
Product
Tracfone Account
#393380
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TracFone - Old *** phones and lousy customer service.

I opened an account on tracfones site and over the years I managed to lose the log-in info and password. I recently remembered that I had an account there. I emailed them to see if they could email me the info so that I could log into my account. They ended up calling the house and still couldn't give me my old log-in info. Nothing has changed, still locked out of my account. And what's with the old *** phones they sell. They need to get with the times and get new phones. Helps too if they speak english there and alot nicer too.
Product
Tracfone Account
#378070
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