Product: Tracfone Account Clear all filters (38 of 38 reviews match)
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I have an LG237C flip phone that keeps becoming deactivated - three times in the last three weeks. Each time the TracFone rep takes a few minutes to fiddle with my account from where ever she is and then the phone works again for a week or so. I just had it...
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Anonymous
Anonymous

I have the same problem and what a circus trying to get things working again. Many, many calls to tech support for thirty minutes or more each with nothing but "bear with me ...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
I liked
  • It worked fine for several years until this problem started
I didn't like
  • Service delivery
#807580
I order and pay for phone and service online. They send empty box with someone else's return label. I called many times and talk to many support people who obviously hate Americans. Took three hours to get someone to believe I was not lying. I was lucky enough to have...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.3
Product
Tracfone Account
#778257
We had used tracfone for several years and had 2 years airtime and over 5000 minutes. The phone we had died so after speaking with customer service told that our account could be transferred to a new phone. The airtime transferred but no minutes. After several calls,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Account
I liked
  • Always 3 hours on the phone they hang up on you
#749999
My name is Roman Maluk.I have two tracfone numbers:941 320-1674, and941 786-2507. I jast received new credit card, and wanted to notify tracfone about the change, so as not to interrupt service. I spent one hour or more to try to talk to someone at tracfone....
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
#749342
I have accumulated 650 unused minutes.But every 3 months Tracphone requires that I buy more minutes to reactivate my phone. And if I buy one of their smart phones I will lose everything. I PAID for those 650 minutes. But instead of being able to use them I have to buy...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
#739622
the absolute worst--Angela had no interest in resolving my problem with double minutes---she could have cared less---corporate should look into the customer service problem--evidently it is endemic---billkrupa@yahoo.com---why is it neccessary to have 100 words when I...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Account
#739447
Tracfone just took over 1000 minutes, and 1000 texts, plus 1200 MB of data for no reason. They claim I consumed them, but I did not and they have no proof I did, but still will not reinstate what they stole. After several phone calls and a chat, they put 180 back,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
#724057
I purchased an android tracphone in August, 2015.The phone never worked properly, intolerable reception issues, charging issues, and had to unplug the charger, then plug it back in to get the phone to turn on. Bought a lesser model tracphone, Flip-phone type. At...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Account
I didn't like
  • Being told i lost my minutes
  • Being told i lost my mins
  • Tracfone customer service
#718849
I have been trying to transfer my old tracfone to my new Samsung galaxy android smartphone,serial no.268 435 463 201 002 426.My order no.1250457134. I have talked to at least 4 tracfone people and got a different story every time, and at least 3or4 hsn people, with no...
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WirelessCenter
WirelessCenter

Hi, this is Stacy with The Wireless Center. I reviewed your order. I see that you spoke with one of our Wireless Center agents on 9/5/2015 who provided the PIN to you over th...

Keyser, West Virginia
Product
Tracfone Account
#702225
I was trying to purchase more minutes for my phone and the website kept freezing up... I tried twice and it didn't work.. Their website isn't customer friendly at all...I called a rep and he put the minutes on for me.. Then when I looked on my banking it showed where...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
#692534