Product: Tracfone Account Clear all filters (35 of 35 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:

Our tracfone ZTE was hacked. It took us a while to figure out why it didn't receive any calls or let us make calls. When we reached out to Tracfone they told us a different number was using our card time. Instead of stopping this abuse they told us they would send us a...
Read more
Anonymous
Anonymous

Well, after an entire day wasted away emailing with customer service absolutely nothing was resolved

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us a...

1.5
Product
Tracfone Account
#1146228
Reply to reviews
I asked to have my Tracfone service suspended until I could find my lost phone or purchase a new one. A few days later, on June 9, 2017 I found the phone and called to reactivate it. I was told I would have to wait 72 hours for it to be reactivated. I was going out of...
Read more
jbgo
jbgo

I have a somewhat similar issue currently going on with tracfone. I am trying to keep it's progress updated here with my 2 reviews on the problem. I hope you will keep postin...

AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com and ...

Product
Tracfone Account
I liked
  • no contract
I didn't like
  • Lost all my data
#1079550
Reply to reviews
I bought a (smart phone?) and transferred my min and days from old phone to this phone on Aug 27 2016.Minutes were in excess of 4500 and days were in excess of 2years. I use the phone only for in car and when Im out in the yard for emergency only. my children and...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
Product
Tracfone Account
I didn't like
  • Not attempting to fix problem
  • Non speaking american cs reps
#1018775
Reply to reviews

Tracfone Account Review

#851326
All I want to do is close my online account! I will NEVER have any reason to use it EVER AGAIN! Why does tracfone find it necessary to make something as simple as closing out a "NO LONGER NEEDED ACCOUNT" be a Completely Impossible PAIN IN THE AAS!? I'm starting to wonder if they're actually really some Crooked *** company of "IDENTITY THEFT & HACKERS!" Definitely NOT professional!!!
Comment
Show
I have safelink and attempted to do a online chat I was redirected to tracfone chat . The first rep reactivated my phone , gave me a new number and I thought everything was good. A few hours later I noticed my minutes were being deducted for text messages wich were...
Read more
1.6
Product
Tracfone Account
I didn't like
  • None of reps are on same page
  • Hearing i cant
  • Tracfone refused to correct the problem
#973998
Reply to reviews
Originally, we bought two Tracfones. . The company put both on the same number even though we opened two accounts. From then on, there was nothing but trouble. When I tried to put more minutes in my phone, I found that they put the minutes in the wrong account which...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

2.6
Product
Tracfone Account
#953682
Reply to reviews
I have been a Tracfone user for the last 8 years with no issues until today. I ported my home number over to my wife's phone. Once the number was changed over, the phone wouldn't activate. The account balance showed nothing, when there should have been 604 minutes...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
#809603
Reply to reviews
I have an LG237C flip phone that keeps becoming deactivated - three times in the last three weeks. Each time the TracFone rep takes a few minutes to fiddle with my account from where ever she is and then the phone works again for a week or so. I just had it...
Read more
Anonymous
Anonymous

I have the same problem and what a circus trying to get things working again. Many, many calls to tech support for thirty minutes or more each with nothing but "bear with me ...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
I liked
  • It worked fine for several years until this problem started
I didn't like
  • Service delivery
#807580
Reply to reviews
I order and pay for phone and service online. They send empty box with someone else's return label. I called many times and talk to many support people who obviously hate Americans. Took three hours to get someone to believe I was not lying. I was lucky enough to have...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.3
Product
Tracfone Account
#778257
Reply to reviews
We had used tracfone for several years and had 2 years airtime and over 5000 minutes. The phone we had died so after speaking with customer service told that our account could be transferred to a new phone. The airtime transferred but no minutes. After several calls,...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.0
Product
Tracfone Account
I liked
  • Always 3 hours on the phone they hang up on you
#749999
Reply to reviews
My name is Roman Maluk.I have two tracfone numbers:941 320-1674, and941 786-2507. I jast received new credit card, and wanted to notify tracfone about the change, so as not to interrupt service. I spent one hour or more to try to talk to someone at tracfone....
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Product
Tracfone Account
#749342
Reply to reviews