Purchased new tracfone and wanted to transfer minutes and phone number from old tracfone to new one. I had 1868 minutes on my old tracfone.
When I called customer service to transfer the minutes to new tracfone, they told me "THIER RECORDS" showed I only had 1620 minutes. Despite several minutes of arguing with customer service, there was nothing I could do - either accept them robbing me of 248 minutes, or keep using the older tracfone.
BEWARE!!!! Customer service rep was very cheeky about it too, telling me 2 or 3 times that she "hoped I enjoyed my customer service experience".
Review about: Tracfone Service Transfer.