I have tried 4 times at the TracFone website to add the $40.00 worth of minutes to the brand new phone that I recently bought. The TracFone site does nothing to address the problem; I've entered the Card PIN # four times into the Tracfone itself, and all I get is a message telling me "System Unavailable" and to call the service number, 1-800-867-7183.
This leads to a phone communications ***-hole at which nothing related to the problem can be chosen from the menu and the electronic voice guy can only pick out "yes," "no" or numbers. There is nothing in the manuals or on the website to deal with the actual reality of the situation.
Last week my sister and teenage niece (experts in all things cellular) were actually able to talk to real humans at the service phone number; I'm amazed that they even got through! They spent 40 minutes talking to 2 different people in the USA and a gentleman in India, trying to install a 200-minute card PIN# onto this Motorola C139. He was polite and it seemed like it might actually work, but I was being optimistic!
I was able to find a lot of complaints about this on the internet; maybe some contact with a real person instead of a phone robot might yield some useful information to get this device operational. I quickly found the Pissed Off Consumer web page.
The 1-31-08 Ksilarty "I got help" review (http://tracfone.pissedconsumer.com/i-got-help-at-tracfone-20080131112202.html) with the TracFone corporate office's Executive Resolution team (1-800-876-5753) apparently yielded useful results, so there may be hope! I personally do not have endless time to fight with the problem anymore (Five hours just this Friday evening!)
Since I have been unable use the $39.99 card, I am guessing that the PIN # is still unregistered (I still have less than 20 minutes total time showing on the phone itself.) I will give the card to someone for whom it might be useful and test out my rock hammer on the actual phone.
Review about: Tracfone Phone Service.