5 comments

I have tried 4 times at the TracFone website to add the $40.00 worth of minutes to the brand new phone that I recently bought. The TracFone site does nothing to address the problem; I've entered the Card PIN # four times into the Tracfone itself, and all I get is a message telling me "System Unavailable" and to call the service number, 1-800-867-7183.

This leads to a phone communications ***-hole at which nothing related to the problem can be chosen from the menu and the electronic voice guy can only pick out "yes," "no" or numbers. There is nothing in the manuals or on the website to deal with the actual reality of the situation.

Last week my sister and teenage niece (experts in all things cellular) were actually able to talk to real humans at the service phone number; I'm amazed that they even got through! They spent 40 minutes talking to 2 different people in the USA and a gentleman in India, trying to install a 200-minute card PIN# onto this Motorola C139. He was polite and it seemed like it might actually work, but I was being optimistic!

I was able to find a lot of complaints about this on the internet; maybe some contact with a real person instead of a phone robot might yield some useful information to get this device operational. I quickly found the Pissed Off Consumer web page.

The 1-31-08 Ksilarty "I got help" review (http://tracfone.pissedconsumer.com/i-got-help-at-tracfone-20080131112202.html) with the TracFone corporate office's Executive Resolution team (1-800-876-5753) apparently yielded useful results, so there may be hope! I personally do not have endless time to fight with the problem anymore (Five hours just this Friday evening!)

Since I have been unable use the $39.99 card, I am guessing that the PIN # is still unregistered (I still have less than 20 minutes total time showing on the phone itself.) I will give the card to someone for whom it might be useful and test out my rock hammer on the actual phone.

Bird_Dog_55

Review about: Tracfone Phone Service.

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Anonymous
#246916

Sent to on Jan 20, 2011:

TracFone Wireless Inc

9700 NW 112Th Ave

Miami Fl 33178

Greetings:

Enclosed please find a copy of receipt for a 60 minute airtime card purchased at Dollar General on December 17, 2010. You will also find a copy of my webpage as it appears with all my current phones which total (2).

My first issue is with the airtime card I purchased on December 17, 2010.

That same night, I scratched and entered the number 216741749382103 into my computer for redemption and it was not accepted.

I called Tracfone on Dec 18, 2010 to correct the problem and was told by representative this airtime card was redeemed in November of 2009. They weren't interested in hearing how I just purchased the card within the last 24 hours and had no answer for me.

Next step I promptly called Dollar General, place of purchase and they told me airtime cards are NOT REFUNDABLE under any circumstances. I also went in to store, spoke with manager and told same thing.

Next step, I contacted the Corporate office of Dollar General and spoke with a Marsha at the office. She promptly looked into the matter and returned my call stating the airtime number has NOT BEEN REDEEMED and advised to call Tracfone.

I called Tracfone and after several hours on the phone trying to resolve this, it became hopeless trying to communicate with representatives that are very courteous but lacked a comprehensive...

My second issue is the active Tracfones listed on my account.

The following Tracfone is NOT ACTIVE:

TracFone has an active phone on my account - serial number 06014647582 - with service ending on 3/18/2011. That is an old Nokia phone not used by me since 2006 or 2007. Notice there is no picture of it that appears, and it is not even listed as a phone in your system.

SO, HOW CAN IT BE ACTIVE UNTIL March 18, 2011???

I do hope you can resolve at least one issue here. I really like Tracfone and have never had any problem until now.

Signed xxxx (me)

Results: Feb 10, 2011 a representative named Reuben called me first thing in the morning in re to this letter. Although he asked me questions again that (if he had my letter in fron of him would understnd) but anyway - good outcome he gave me the 60 minutes as we spoke - so it was worth writing this letter.

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Anonymous
#116584

I HAVE LOSS MY AIRTIME PIN NUMBER.

MY PHONE NUMBER IS 337-326-9310.HAVE TRIED

USING THE NETWORK TO ADD MINUTES. NEED

PIN NUMBER TO COMPLETE THE TRANSACION.

THANKS,

CARL

Anonymous
#112129

I can appreciation your frustration in trying to connect with a live person at tracfone - it can't be done.However, in support of tracfone, I've sent e-mails asking for instructions in operating my tracfone and have always received timely and informative responses that I could use to solve my problems.

Many people fail to register prior to utilizing tracfone minutes which you need to do first.Hope this helps your future endeavors.

Anonymous
#112128

I can appreciation your frustration in trying to connect with a live person at tracfone - it can't be done.However, in support of tracfone, I've sent e-mails asking for instructions in operating my tracfone and have always received timely and informative responses that I could use to solve my problems.

Many people fail to register prior to utilizing tracfone minutes which you need to do first.Hope this helps your future endeavors.

Anonymous
#49888

You can add the minutes from your phone. Just go to prepaid, add airtime, enter pin then enter bonus code. If your mins are not added within 10 mins, turn your phone off and back on and they should be there.

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