57 views
1 comment

Provided me with a "new" phone that already had sim card in, and not cleared out. Breached my privacy, jeppordizing my private info,and put me at risk for identity theft.

As a result, my phone has been hacked, and basiclly been called a lier by two, asked what hacked means by another, and told to watch a utube video by another,all in data dept because it wont reset after 3 times! Oh and its crashed at least twice, one on the very first day with 88 apps on it when i first got it. The hacker/s now have all my personal info, and im still vulnerable for more because this issue is still not fixed. The phone is cloned, and, and i have proof and names,yet they refuse to do anything.

I want a new phone, it doesnt work right , the hackers have already set up samsung pin # and everything else! What part of its not reseting do they not get! They dont get it, take down notes.NOTHING! Im on disability, and the stress that this has cost me is off the charts.

Talked with at least 5 supervisors, nothing, and its going to be a month tommorow Thanks to them i now have to pay for a idenity monetering co.

They have download all my info.what a mess! Then on top of everything else, when you are really mad, you have to listen to chickens clucking in the background when you are speaking to them in customer service!

User's recommendation: You reallt do get what you pay for. Run forest RUN!

Location: New York, New York

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
AlexTrac

Hi. This is Alex from TracFone Wireless.

Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We would like to take a closer look into what is going on and ensure there is a resolution for you today. Please chat with us using this link http://***/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

TracFone Reviews

  1. 511 reviews
  2. 229 reviews
  3. 165 reviews
  4. 58 reviews
  5. 33 reviews
TracFone reviews