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bought a $40 unlimited card for my tracfone lika every month 1st day my phone I bought from tracfone wireless didn't work no more charging port went I called right away and agent seen the card was not used yet and said it would be there when I got another phone. I got a phone givin to me called and another agent said they could not transfer that # to that particular phone but could change my number I didn't want that so he said fine wait till you get another phone and I would be all set . haha he put the service on tha tphone so my card is now half used but ohone never rang because I never thought it was hooked up

now just bought another phone and I call up my phone has been tranfered to that phone I lost my number and my card screwed again

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Location: 9019 Westheimer Rd STE B, Houston, TX 77063, USA

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Hi, EarnestClumberSpaniel. This is AlexTrac from TracFone Wireless.

We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us another opportunity to discuss this further with you. Please chat with us using this link http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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