State: Texas Clear all filters (41 of 1260 reviews match)
filters
State:
City:
Show
Product:
Show
bought a $40 unlimited card for my tracfone lika every month 1st day my phone I bought from tracfone wireless didn't work no more charging port went I called right away and agent seen the card was not used yet and said it would be there when I got another phone. I got...
Read more
Anonymous
AlexTrac

Hi, EarnestClumberSpaniel. This is AlexTrac from TracFone Wireless. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves...

#1393003
I have been trying to turn on service with an iphone for 3 days now. Installed the sim and set the account up. Phone will not connect. This was a Verizon phone. The CS reps speak extremely poor English and are down right rude! Refuse to let me speak with a supervisor...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

2.1
China, Texas
I didn't like
  • Cannot activate
  • Cs does not speak english
  • Rude customer service
#951509
We have had my daughters phone for almost 5 years she had over 2430 min built up she had lost her phone so we transferd the phone back to her old one. They took all her minutes that she had added and put 90 days on the phone with no minutes. So i called them they told...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

2.6
Shavano Park, Texas
#939473
I bought a phonecard for a smart phone , simply because they wouldn't transfer my minutes over 200 , now it was my fault I bought the wrong phonecard at Walmart but the customer service sucks ! You can't get a refund and they (TracFone) pingpong you back& forth for the...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

#939044
I ran over my phone destroying it. It had at least 300 minutes probably many more but when i had a new phone activated i was told it had no minutes left. I could no satisfaction over the phone. 217 851 0572
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

3.6
#938221
I got the new phone, no problem there. I tried online to activate my new phone and failed and ended up calling them. Over a couple days of repeated trying and failing to get the new phone working (on the phone with help desk) some supervisor came on and said that I...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

5.0
I liked
  • Good service for years
  • Having the same phone number
  • Some times every couple words incoming were staticy
I didn't like
  • This failure to activate the new phone
#893604
In June of 2015 I purchased a tracfone-Samsung Galaxy Ventura. By October I lost access to my email, my play store, and unable to access wikapedia page to even download any apps. I have called three times (Oct., Dec., Jan 2016), talked to 3 different associates, and...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#768933
I called Tracfone today and wanted to talk to a Manager about an issue I am having with my tracfone. I was put on hold for over 1-1/2 hours and still did not talk to a manager. There is no excuse for that long wait. I was misled by one of your workers. I bought an...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#734032
Tracfone just took over 1000 minutes, and 1000 texts, plus 1200 MB of data for no reason. They claim I consumed them, but I did not and they have no proof I did, but still will not reinstate what they stole. After several phone calls and a chat, they put 180 back,...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

#724057

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
All TracFone Contacts

Latest Question

TracFone Questions
Since June of this year(2015), I've been sending-in non-working Android tracfones and receiving others, in the hopes of actually getting one that will work! FINALLY, it appears that I've had SOME success. But that was short-lived, unfortunately. I was told by a...
Read more
Anonymous
Pat lynard

Tracfone total liars scam manipulating.Throttle my phone before the 5 gigs are up. Yet 3 months ago they corrected there error and credited me back a gig. Then they disabled ...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

4.0
I didn't like
  • Loss of phone and minutes
  • Worst customer service ever
  • Being lied to
#704476