Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I guess as long as everything goes along good, Tracfone in alright, but if you experience a problem and call for a representative be prepared. Over the course of a year I have never been satisfied with the language barrier, the professionalism, getting the rep to even understand my issues, or even have any backup information on my history.

I have mystically lost data, texts, and minutes several times.

Their overall computer system stinks and the reps can't follow past conversations. Tracfone is a Trac=phonny company.

Product or Service Mentioned: Tracfone Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $80.

Preferred solution: Full refund.

TracFone Pros: Overall service.

TracFone Cons: Customer service department.

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Hi EcstaticBear. This is AlexTrac from TracFone Wireless.

We apologize to hear about it. Please chat with us at so we can further assist you with your concerns. You can also call us at 1-800-867-7183.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.


Hi EcstaticBear. I'm Alex from TracFone Wireless.

We are sorry to hear that you are displeased with the product and service. If you should need assistance, please click on this link to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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