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3.4
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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1 comment

I received a letter notifying me that the 2g networks were being phased out. I went on line and ordered a new phone from the website they recommended.

I transferred my phone number and minutes to the new phone. The new phone does not work and after a half hour on the phone last week I was told that they would mail me out a free shipping label to mail it back and that they couldn't send me a new phone until they got this one back. It has been a week and no shipping label. I called today and they told me the label has not been shipped yet.

I have no phone and I am really disgusted with tracfone as my husband and I have been customers of tracfone for years.

Product or Service Mentioned: Tracfone Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Having the same phone number, On-line and automated contacts have always worked well, Good service for years.

Company wrote 0 private or public responses to the review from Aug 12, 2016.
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AlexTrac
#1198405

Hi. I’m Alex from TracFone Wireless.

We apologize for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

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