I received a notice from Tracfone telling me to call to get a free replacement phone since my existing phone is 2G and they are going to 3G in this area.I called the number and, after 45 minutes, finally completed the process to get my free phone.
When I asked about the type of phone they were sending, I was told that it would be "whatever was in the warehouse". I specifically stated that my phone has a QWERTY keyboard and that the free phone should have the same. The phone arrived today.....it is the cheapest model they offer - $9.99 - NO QWERTY keyboard and no camera. I spent another hour on the phone arguing with customer service about sending me an inferior phone and got no where.
I would accept the $19.99 phone which seems to be the equivalent of the one that I now have, but the customer service people refused. They said they sent the "only" 3G free phone offered and cannot do anything about my complaint. I offered to return the phone for a $9.99 credit toward the purchase of the better phone. They won't do that either.
I have been a very satisfied customer of Tracfone for many years even recommending them to many friends, co-workers, and family.
They really did not come through this time, so I won't be recommending them in the future.
Reviewer is in unhappy mood. This person is quite happy with lg phone and stated that there is a room for improvement of non english speaking customer service and bait-and-switch. Please immediately contact the author of this review to discuss poor customer service of tracfone replacement and associated monetary loss in the amount of $20. Tracfone needs to "send the $19.99 phone as the free 3g upgrade and a shipping label so i can return the $9.99 model a205g" according to poster's claims.