3 comments
Not resolved

I damaged my previous Tracfone and bought a replacement. I called in to have the new phone activated and to have the minutes transferred. After 2.5 hours of my older phone being disabled and the new one not activated, I called back. The woman who "helped" me was a little snippy and acted like I was an ***, but since I used to do tech support, I kept my cool. After having me do some things on the new phone, including verifying the number of minutes that should have been on my account, the phone was activated, but with 9 minutes less than I had had. I now have 700.00 minutes. Given that I had not had access to my old phone when it was inactivated, there was no possible way to make or receive calls or messages. Where were those minutes? They claim they transferred 708 minutes, so there's nothing more they can do to help me.

Then I get a text from them to call Customer Care at 1-800-867-7183. I was excited because I thought they'd figured out their mistake. I read somewhere that when you call the company from your Tracfone, time won't be deducted. Wrong! I quickly hung up and called from my landline when I saw time was being deducted. The tech I talked to was polite, but gave me the same story as the first woman and her manager. So now they have 10 minutes that I had yesterday.

It's only 10 minutes, right? And I've wasted a couple of hours on the phone for no satisfaction. But I HATE GETTING RIPPED OFF! Just for their customer's satisfaction and not to have negative reviews on social media, they should add those minutes back and more for the time I wasted on this!

Review about: Tracfone Activation Service.

I didn't like: Poor customer records, Poor records or dishonesty in transferring minutes.

Review #721304 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Return of missing minutes from transfer / $10
Preferred solution Deliver product or service ordered

Had an Experience with Tracfone?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1128494

Every year, since, I’ve owned this phone, minutes have disappeared.I complain and they were reinstated.

These minutes do not expire and they do carry over. I had accumulated 8800 minutes. This month, once, again they all disappeared. I have spent many hours on phone calls on to be hung-up on.

Then I sent emails. They ask the exact same questions, over and over and never fix the problem. It’s more than frustrating. More than 2 weeks and still no resolution.

It’s more than criminal, what they do to their customers.

AlexTrac
to Anonymous #1129539

Hi.I’m Alex from TracFone Wireless.

We're sorry for the trouble.To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

AlexTrac
#1052113

Hi.I’m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

You May Also Like

Tracfone - Screw up from the start Tracfone "I order and pay for phone and service online. They send empty box with someone else's return label. I called many times and talk to many support people who..." Read more Frontier Communications - Worst customer service, promise and commitments Frontier Communications "One of the worst communication company in terms of their service, promise and commitments. I asked Frontier to changer their service to $84.99 triple play with 75/75 internet, HD preferred..." Read more Tracfone - Unhappy with new phone battery life un-acceptable which is a moot point as it would not allow outgoing calls after being activated Tracfone "wanted phone with wifi connectivity - purchased a tracfone U671c had it activated and my air time transferred --- then trouble began --- the new phone received messages only..." Read more Att - AT&T AutoPay Program: Action required on your account Att "Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program ..." Read more Shipsurance is a big scam, lie, and fraud! Shipsurance "This is the second and final time to get ripped off by Shipsurance. I am an ETSY seller. USPS lost my package. 18 days later they found it. It was..." Read more 2 boxes of original flavor honey maid graham cracker all crushed up!!! Honey Maid "I bought a box of honey maid graham crackers on 6/9/17 as a COOKIE snack for my kids..which were more of crushed graham crackers...which was Very Very messy!!! They love..." Read more Gearbest denied to refund 122.3 - four months after the item has been lost. Gearbest "I bought from Gearbest one mobile phone on February 20, 2017, and I paid 122.3 euros via Paypal, along with transport insurance with the carrier PostNL . The phone was..." Read more Churchs Chicken - Horrible Service that could have resulted in an altercation. Churchs Chicken " I went to the drive through at Churches Chicken on Friday, June 23, 2017, at approximately 8:40pm. I ordered several items for our family dinner and I then drove..." Read more