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They steal your minutes, I have proof. I called customer service, loooooong phone calls to them.

They were polite but had no answers to repair the problem exxept to tell me to buy more minutes. UH...NOOOO, I will not keep buying more minutes just to have tracphone continue to quickly steal them.

The minute balance system is a joke and a complete rip-off!!!! STAY AWAY!AWAY

Product or Service Mentioned: Tracfone Phone Service.

Reason of review: Not as described.

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They steal your texts too. I had proof but it did no good to customer service . I think they want to faze out the prepay minute/text plans and go with monthly fixed price renual plans.


Hi ExcitedGalapagosPenguin. I'm Alex from TracFone Wireless.

We apologize for the inconvenience this has caused you. We would like to discuss the details of the issue that you have experienced. Please chat with us using this link or call 1-800-867-7183 for us to help you.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can use our self-service menu by texting Help to 611611.

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