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I want to add my complaint to several others regarding poor customer's service ( inattentiveness, impatience, inaccuracies, language barriers and limited knowledge of plans and how to facilitate customers) and inaccurate information.

I am returning the phone without the assurance that you will receive the phone. I do not trust the information about the address that was given to me by your representative.

Product or Service Mentioned: Tracfone Phone Plan.

Reason of review: Not as described/ advertised.

Preferred solution: Full refund.

TracFone Cons: It did not provide the service as advertised, Service.

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AlexTrac
#1691428

Hi CornyBiddy776. This is AlexTrac from TracFone Wireless.

We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns. You can also call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to working with you.

AlexTrac
#1684624

Hi CornyBiddy776. I'm Alex from TracFone Wireless.

We apologize for the inconvenience this has caused you. Let us help you with your concern. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-867-7183.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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