Tracfone - Service is barley working now.

50 of 939 Tracfone reviews

OMG. Been with tracfone for years. Now since July when they reported a 1.8 billion loss, service across the US is bad. On Facebook, they give you a standard reply - contact us. Well I did, 3 times, and still waiting for an answer.

About 4 weeks ago my phone which usually has 3 bars, started loosing signals, dropping calls, went on searching for service for hours. Also it missed calls. People would tell me they called 4 times, and got my answering machine. I never heard it ring, nor did it inform me of any voice mails.

Checked out a website called down detector dot com and it shows that half the US has bad tracfone service. What is up with this? They refuse to address the issue. Customer service is a joke, IF you get someone who can actually speak american, you are lucky.

Think its time to start looking for a different service.

This review is a subjective opinion of a user.
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Discounts and Special Offers
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Diversity of Products or Services
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Customer service
Exchange, Refund and Cancellation Policy
Style and Design
Value for money
Product or Service Quality
Advertised vs Delivered
Coverage Area

  • What I liked
    • Price and service previously
    • I was a good deal for my usage
    • On-line and automated contacts have always worked well
  • What I disliked
    • Lack of proper customer service
    • Lack of replys to inquiries
    • Failure to address nation wide outages
    • Absolute poor customer service
    • Non speaking american cs reps

Reason of review:
POOR Phone service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Review category
review #901829 by

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Aug 19, 2016 #1201036 Balwyn, Victoria, Australia

Don't you just hate it when you can't find someone who speaks "american" to discuss a service that is barley working.

4 0 Reply

Aug 19, 2016 #1201181 Cebu, Cebu, Philippines

Hi. I’m AlexTrac from TracFone Wireless. If you need assistance, please send us an email with your account information to

1 0 Reply

Aug 22, 2016 #1202254 Irving, Texas, United States

"American" is not a language. It is a mental condition.

2 1 Reply

Aug 17, 2016 #1200140

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to

1 1 Reply
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