Tracfone - Service is barley working now.

58 of 947 Tracfone reviews

OMG. Been with tracfone for years. Now since July when they reported a 1.8 billion loss, service across the US is bad. On Facebook, they give you a standard reply - contact us. Well I did, 3 times, and still waiting for an answer.

About 4 weeks ago my phone which usually has 3 bars, started loosing signals, dropping calls, went on searching for service for hours. Also it missed calls. People would tell me they called 4 times, and got my answering machine. I never heard it ring, nor did it inform me of any voice mails.

Checked out a website called down detector dot com and it shows that half the US has bad tracfone service. What is up with this? They refuse to address the issue. Customer service is a joke, IF you get someone who can actually speak american, you are lucky.

Think its time to start looking for a different service.

This review is a subjective opinion of a user.
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Discounts and Special Offers
Style and Design
Diversity of Products or Services
Value for money
Advertised vs Delivered
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Billing Practices
Product or Service Quality
Website
Coverage Area
Customer service
Reliability
Exchange, Refund and Cancellation Policy
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  • What I liked
    • Price and service previously
    • I was a good deal for my usage
    • On-line and automated contacts have always worked well
  • What I disliked
    • Lack of proper customer service
    • Lack of replys to inquiries
    • Failure to address nation wide outages
    • Absolute poor customer service
    • Non speaking american cs reps

Reason of review:
POOR Phone service
Preferred solution:
Let the company propose a solution
Monetary loss:
$200
Product or service
Review category
Telecommunications
review #901829

Author wants to be contacted by the company. Learn more

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58 of 947 Tracfone reviews
Anonymous

Aug 19, 2016 #1201036 Balwyn, Victoria, Australia

Don't you just hate it when you can't find someone who speaks "american" to discuss a service that is barley working.

4 0 Reply
AlexTrac

Aug 19, 2016 #1201181 Cebu, Cebu, Philippines

Hi. I’m AlexTrac from TracFone Wireless. If you need assistance, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

1 0 Reply
Anonymous

Aug 22, 2016 #1202254 Irving, Texas, United States

"American" is not a language. It is a mental condition.

2 1 Reply
AlexTrac

Aug 17, 2016 #1200140

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

1 1 Reply
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