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1.3
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Customer service
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1 comment

I order and pay for phone and service online.They send empty box with someone else's return label.

I called many times and talk to many support people who obviously hate Americans. Took three hours to get someone to believe I was not lying. I was lucky enough to have videotaped my self opening empty box at work. I put it on youtube.

Go ahead, search for "9023368" on youtube. Only then they believe me. I get password and set up account on their website. Look at order.

Indicated wrong phone.

Call support again.Even with a case number they cannot find a new tracking number and cannot verify which phone I am getting, or even it I am getting anything at all.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $53. The author is overall dissatisfied with Tracfone and uploaded a video. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Tracfone.

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AlexTrac
#1101526

Hi.I’m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

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