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1.3
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Customer service
Reliability
Website
1 comment

I order and pay for phone and service online. They send empty box with someone else's return label.

I called many times and talk to many support people who obviously hate Americans. Took three hours to get someone to believe I was not lying. I was lucky enough to have videotaped my self opening empty box at work. I put it on youtube.

Go ahead, search for "9023368" on youtube. Only then they believe me. I get password and set up account on their website. Look at order.

Indicated wrong phone.

Call support again. Even with a case number they cannot find a new tracking number and cannot verify which phone I am getting, or even it I am getting anything at all.

Product or Service Mentioned: Tracfone Account.

Reason of review: Poor customer service.

Monetary Loss: $53.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 26, 2016.
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AlexTrac
#1101526

Hi. I’m Alex from TracFone Wireless.

We're sorry for the trouble.

To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfone.com.

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