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5 comments

1.0
Details
Well Nothing happens as simple as that. I bought Brand New SIM and Brand New Plan for activation. It asks you to register on the website and enter the sim details and Plan Pin I did but after half a day later it says SIM active on the website but Not on actual phone...
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AlexTrac
#1694866

Hi, VerifiableMagpie868. This is AlexTrac From TracFone Wireless. We're very sorry for the inconvenience that you've encountered with our service. We appreciate the details on...

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Author
Product
Tracfone Sim Card
Cons
  • Service is not active and waste of my time
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
Review #1544872 is a subjective opinion of poster.
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5 comments

3.4
Details
finally talked to a person who advised that I could get a replacement phone and did not have to return the bad one . Will wait for the new one. Retract my bad comments !
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AlexTrac
#1694867

Hi, PissedConsumer1538294. This is AlexTrac from TracFone Wireless. We are glad to know that you are getting your replacement phone. In case you need assistance, please chat w...

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Service
Tracfone Replacement
Review #1538294 is a subjective opinion of poster.
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5 comments

2.0
Details
new samsung had a bad camera focus issue Return policy is 30 days and to then reorder not acceptable. will go to walmart and eat the $50
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AlexTrac
#1694870

Hi LikeableRabbit. My name is Alex from TracFone Wireless. For us to address your concern, please click on this link http://bit.ly/2qdrKHH or call our hotline number at 1-800-...

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Review #1536626 is a subjective opinion of poster.
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2 comments

2.1
Details
I guess as long as everything goes along good, Tracfone in alright, but if you experience a problem and call for a representative be prepared. Over the course of a year I have never been satisfied with the language barrier, the professionalism, getting the rep to even...
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AlexTrac
#1691461

Hi EcstaticBear. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your co...

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Service
Tracfone Customer Care
Pros
  • Overall service
Cons
  • Customer service department
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Review #1532629 is a subjective opinion of poster.
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2 comments

I want to add my complaint to several others regarding poor customer's service ( inattentiveness, impatience, inaccuracies, language barriers and limited knowledge of plans and how to facilitate customers) and inaccurate information. I am returning the phone without...
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AlexTrac
#1691428

Hi CornyBiddy776. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKHH so we can furthe...

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Service
Tracfone Phone Plan
Cons
  • It did not provide the service as advertised
  • Service
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Review #1529670 is a subjective opinion of poster.
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3 comments

2.3
Details
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
#1691462

Hi zlloyd. This is AlexTrac from TracFone Wireless. We are sorry to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns...

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Service
Tracfone Phone Service
Pros
  • I used to like the affordability
  • Convenience of buying minutes once a year
Cons
  • Incompetent customer service
  • Tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
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Review #1526027 is a subjective opinion of poster.
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2 comments

two months ago I purchased a 200 min.tf card from a retailer.tf killed my ph. their deaer had not paid them.my daughter bout a small card from a different store.i am a dav 60 years. my knees. I live alone in thae woods I often carry 3 phones .I bought a card to add to...
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AlexTrac
#1691464

Hi PissedConsumer1524115. This is AlexTrac from TracFone Wireless. We sincerely apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKH...

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Service
Tracfone Phone Service
Reason of review
Bad quality
Review #1524115 is a subjective opinion of poster.
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2 comments

2.6
Details
Every time I call the 800 number for service I get somebody who speaks broken english, doesn't seem to care about my problem, and if I am lucky enough to get thru their head they don't seem to have any technical expertise anyway so I wonder about the hiring process for...
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AlexTrac
#1691465

Hi WeirdAbyssinian634. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. For us to further assist you with your concerns, please ...

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Author
Service
Tracfone Customer Care
Pros
  • Samsung galaxy phone
  • Long time customer
  • I was a good deal for my usage
Cons
  • Customer service agents
  • Tech support
  • Customer service or the handling of warrantied items
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
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Review #1522753 is a subjective opinion of poster.
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2 comments

2.3
Details
Everytime I call the 800-867-7183 number I get a rep who doesn't speak english very good, seems to care less about my problems and I getting ready to cancel my service & goto another carrier! Also forget about transferring your line to a new carrier as they will try &...
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AlexTrac
#1694871

Hi WeirdAbyssinian634. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrK...

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Service
Tracfone Customer Care
Reason of review
Poor customer service
Review #1522752 is a subjective opinion of poster.
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2 comments

over the last three weeks, tracfone four times sent me an email thanking me for contacting them(which i didnt do) andmthen deactivated my phone, even though it has contracted service for 4 more years and 400 minutes. I then have to spend an hour or two with their...
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AlexTrac
#1691568

Hi PissedConsumer1520774. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can help you get this reso...

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Service
Tracfone Phone Service
Reason of review
Bad quality
Review #1520774 is a subjective opinion of poster.
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