Anonymous
map-marker Tin Wan, Southern

*----

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Encounter problems, without providing a solution. Encounter problems, without providing a solution. Encounter problems, without providing a solution.
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1 comment
AlexTrac

Hi. This is Alex from TracFone Wireless.

We read your post, and we are sorry for the problems you encountered. We understand how frustrating this could have been on your end. Give us another opportunity to make things right for you. To better assist you on deactivating your phone, please contact us via chat using this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Abdolaye D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Déblocage de mon samsung Galaxy tracfone

Bonjour, j'ai un Samsung j7 tracfone que je voudrai déverrouiller pour qu'il puisse marcher dans mon pays.
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Pros:
  • Deblocage des telephones portables tracfone

Preferred solution: Procedure a suivre pour le deverouillage

Aldonia Nnl

Annual Renew for 12 months on a basic flip phone

Javier Andres Customer Service at Tracfone via my "chat" with Tracfone advised I could not have a basic flip phone to replace my current. I would need to buy a $200 phone and lose my double minutes for life.

I've been a Tracfone customer for over 10 years and was distressed Mr.

Andres at Tracfone would just so quickly use words like "try it" or "okay" or "do it".

I have printed the chat Mr Andres and I had - I would be okay to attach it this email if others are experiencing these problems with Tracfone renewals when they have double minutes for life.

I'm a rather tiny 600 minutes/year user that just signs for 365 use card since it's so much easier then fussing w/monthly.

I am unsure, but Verizon took over Tracfone? Does Verizon know how Tracfone Customer Service Reps are just telling their customers - "sorry to hear that"; "too bad"?

I don't need a smartphone - just a basic phone I can use in case of emergency.

Tracfone offered me a phone for $199.99. I give up.

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Preferred solution: Apology

2 comments
Guest

Perks (like double minutes) never come with the cheapest phone.

AlexTrac

Hi. Aldonia Nnl.

This is Alex from TracFone Wireless. We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now.

However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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BTW

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

TIRED OF NOT BEING ABLE TO GET HELP FROM THE COMPANY

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I am totally DISGUSTED with Tracfone. I would definitely not recommend them.

My service is Supposed to be Walmart Family Mobile (T -Mobile.) I have had my service over 10 years and I am a Senior Citizen. They have messed up my account over a year,especially since Walmart Family Mobile (forced customers) switched to Verizon.Next I purchased a new (Samsung Galaxy Note 10 plus) in Nov. 2022. Going through the process of changing to Verizon was a BIG MESS and changing to my new phone was a bigger MESS.

Every agent was from another Country and could not speak understandable English! I spent HOURS on the phone trying to get both change overs processed! My Services have been having bigger troubles since September 2023 due to their untrained, little experienced, poor English speaking agents. They were making unauthorized adjustments and not able to correct their mistakes, causing problems with my synced devices etc..

I have never missed a payment or been late. Yet there are constant problems that inconvenienced my overall life, business, and medical needs. (too many to list) Furthermore, I've noticed several other people from several different states (on Yelp) had the same issues with this company (Tracfone) as me. I am moving from this HORRIBLE TRACFONE, Walmart Family Mobile, and Verizon as soon as possible.

ALL of the 3 are not credible, in my opinion.

I would recommend that people should Not use this company.

Based on my ACTUAL EXPERIENCES. I would give a 0 rating if I could.

View full review
Loss:
$200

Preferred solution: A LIVE AGENT FROM CORP. TO LISTEN TO MY CONCERN AND GET MY SERVICE AND ACCOUNT CORRECTED AND COMPENSATE ME FOR THE OVER A YEAR OF INCONVENIENCES AND LOSS OF MY SERVICE.

User's recommendation: FIND OTHER COMPANIES WITH DESERVED SERVICE and WITHOUT DECEPTIVE PRACTICES

1 comment
AlexTrac

Hi BTW. This is Alex from TracFone Wireless.

We do apologize for the inconvenience you have encountered with our customer service. We understand where you are coming from and how frustrating this has been. Please know that it is never our goal to let you experience such troubles. Give us another chance to review your account and make this right for you.

Please chat with us at https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Kamille Vfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad customer service

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They are thieves!!! Once you leave them you can't remove your credit card from them online or on the phone! Called twice to have credit card removed and they hung up on me both times. They kept saying I had to verify my account, which I did, expect then they wanted to send me a text to verify on a phone & phone number I no longer have and a service (from them) that I no longer have!

Oh it gets better, then they said verify your email address. So I told them my email address and agreed it was the same. Then proceeded to babble nonsense about I had to verify my account,. Yup you guessed it, they just kept repeating the same thing over and over.

Then they said, finish setting up your account and call back! WHAT!!! I have had an account with them for YEARS!!!

So I said "ok tell me how to finish setting up I'm logged into my account right now, tell me what you need me to do." She then proceeds to say ok this is what you need to do ... and hangs up on me.

THIS HAPPENED BOTH TIMES I CALLED.

One of them told me I need to contact my credit card company...what am I suppose to do dispute the charge every month!

They will not remove my credit card, so now I had to cancel my card over their thievery.

They are either extremely stupid or thieves. My guess is thieves.

Oh and they talk over everything you say, trying to confuse you into believing there nonsense *** Maybe that's why they hung up on me because I called them out on the *** babble.

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Cons:
  • Customer service

Preferred solution: Apology

1 comment
AlexTrac

Hi Kamille. This is Alex from TracFone Wireless.

We'd like to take this opportunity to apologize for the trouble this issue has caused you. We understand how frustrating this might have been on your end. As your service provider, we're very determined to help you in getting this issue resolved. Our main goal is to provide quality service to our valued customers.

Please chat with us via this link https://***/support/contact-us so we can straighten things out. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Robert B Dml

I switched carriers

I switched carriers, first I need to unlock phone took a long time and hassel but finalldid it. I replaced the sim card, then wanted to transfer my number[number I transferred in to tracfone to release the portal protection, went through a series of steps, one was to give numbers I used in last 60 days, I gave numbers from phone log, so I know those numbers are valid, they said those numbers weren't coming up as numbers I used. Still cannot get number released. I don't know what to do.
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Preferred solution: portal protection released, transfer pin.

User's recommendation: Please do not use Tracfone

1 comment
AlexTrac

Hi, Robert B Dml. This is Alex from TracFone Wireless.

We are very sorry to hear that. As your service provider, this is is not how we want you to feel and experience. We want to sort this out together with you now. However, in order to do that, we would require to get your personal account information which we cannot ask here for security of your account.

We are hoping that you would give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

John G Agq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Huntington Park, California

Trying to get a replacement phone they have the old phone every since November of 2023 every time I called I got the run arounds

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Someone needs to take over tracfone they don't know what they are doing you can't understand them sometimes I have been trying to get a replacement phone and I have not gotten the help I need they have the old phone now I need my phone it's for my sister in a nursing home with cancer and no phone look what the USA has brought in to take our jobs
View full review
Loss:
$200
Cons:
  • Do not buy from them

Preferred solution: Deliver product or service ordered

User's recommendation: Look out for them if you are from USA

1 comment
AlexTrac

Hi John. This is Alex from TracFone Wireless.

We are sorry to know that you haven't received your replacement phone yet. As one of our valued customers, this is not the kind of experience that we want you to have. We also understand how important it is for you to have a properly working phone. Allow us to have another opportunity to speak with you so we can provide you with the best possible resolution.

Please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Anonymous
map-marker Florence, Oregon

Bad phone under warranty and sick of their lying service agents.

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Phone under warranty and was to receive a new phone which never came. Called back on 2/12/24 asking about the replacement. I was told that there was no info regarding the issue. I was told that the shipping info would be sent to me via email. Haven't received anything. They are great liars.
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User's recommendation: Don't trust tracfone service agents. Bad customer service.

1 comment
AlexTrac

Hi. This is Alex from TracFone Wireless.

We read your post, and we do apologize for the bad experience with our customer service. This is not the kind of service we want our customers to experience. Allow us to review your account and make this right for you. Kindly chat with us at https://***/support/contact-us.

We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611.

Anonymous
map-marker Morganton, North Carolina

Device swap

4 days, 6 different people, almost 6 hours on the phone. They still couldn't do a device swap. Sad..

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User's recommendation: Verizon, AT&T.

3 comments
AlexTrac

Hi. This is Alex from TracFone Wireless We are terribly sorry for what you have experienced with our customer service.

We understand what you feel about this situation. As your service provider, this is is not how we want you to feel and experience. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of customer service is our priority.

We are hoping that you will give us a chance to redeem ourselves so we can help you out. please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi. This is Alex from TracFone Wireless We are terribly sorry for what you have experienced with our customer service.

We understand what you feel about this situation. As your service provider, this is is not how we want you to feel and experience. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of customer service is our priority.

We are hoping that you will give us a chance to redeem ourselves so we can help you out. please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi, Guest-570****. This is Alex from TracFone Wireless We are terribly sorry for what you have experienced with our customer service.

We understand what you feel about this situation. As your service provider, this is is not how we want you to feel and experience. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve. Focusing on our quality of customer service is our priority.

We are hoping that you will give us a chance to redeem ourselves so we can help you out. please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Anonymous
map-marker Middletown, Connecticut

EVERYTIME WE ADD DATA CARDS AND 30 DAYS SERVICE DATA SHOWS UP ANYWHERE FROM 2 TO 8 HOURS LATER IF IT SHOWS UP AT ALL

EVERYTIME WE ADD DATA AND 30 DAY SERVICE PLANS TO 3 PHONES THE DATA NEVER SHOWS UP ON ACCOUNT FOR ANYWHERE FRON 2 TO 8 HOURS LATER IF IT SHOWS UP AT ALL AND CALLING TRACPHONE/VERIZON IS A JOKE AND A WASTE OF TIME THEY MAKE YOU JUMP TRU SO MANY HOUPS AND STILL WON,T RESOLVE THE PROBLEM AND CAN TELL YOU WHY IT TAKES SO LONG FOR THE DATA TO SHOW UP ON YOUR ACCOUNT

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User's recommendation: STAY AS FAR AWAY FROM TRACPHONE/VERIZON IF YOU WANT TO KEEP YOUR MONEY AND KEEP SANE BY NOT DEALLING WITH THE MOROONS AT TRACPHONE /VERIZON

3 comments
AlexTrac

Hi, Guest-567****. This is Alex from TracFone Wireless.

We read your post, and we're sorry if you had a bad experience with our service. This is not how we want you to feel and experience. Let us further review your account so we can help you fix this issue. Kindly chat with us at https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Guest

Alex from tracphone is a Bot,and gives you same BS about they are sorry and don,t want you to have a bad experience with tracphone but in reallity they don,t give a *** and don,t really care it tells you to call customer service and give them a chance to fix the problem when they have no intention of ever fixing the problem or making it right all they care about is RIPPING OFF ALL OF THEIR CUSTOMERS IM WORKING ON FILING A CLASS ACTION FEDERAL MULTI TRILLION DOLLOR LAWSUIT AGAINTS TRACPHONE/VERIZON

Guest

Alex from tracphone is a bot that some idiot at tracphone controls and lies to you about they don,t wa sont you to have a bad experience and to call customer service and they will fix it, but when you call you get someone who lies to you and will not resolved the problem so your out all this money and still not a dam thing is resolved

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Mello M Gqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Horrible Customer Service

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Ordered a Phone and it never arrived. There was a tracking number for UPS but when I tried to put a claim in with UPS, but I was unable to because they never received a phone to ship.

I made dozens of calls - most of which ended in disconnects before I could get anything accomplished.

I believe they were intentionally hanging up on me. I also tried online chat and email to resolve the issue.

I was finally issued a ticket for a refund after several weeks which took over a week to process.

All in all it took about a month to get a refund and I still can't understand why they just didn't send me a phone. In the end there was no way I would ever want to do business with them after this experience.

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User's recommendation: Stay away

1 comment
AlexTrac

Hi, Mello M Gqo. This is Alex from TracFone Wireless.

Your feedback really meant a lot to us. We know how important it is to get your phone and be delivered to your address. As your service provider, this is not how we want you to feel and experience. We want to sort this out with you now.

However, in order to do that, we would require to get your personal account information, which we cannot ask here for the security of your account. We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word ORDER to 611611.

Resolved
Kim H Xgp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Resolved: Very bad customer service, phone is now shut off and that was never the problem!

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It gets worse each time I call. Now they have disabled my phone that I just added an unlimited plan to on 11-19-23. So my phone is now not working I addition to the original problem. Which was to only activate my mo Ile Hotspot.
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Loss:
$70
Cons:
  • Everything so far

Preferred solution: My service I already had restored and the original mobile Hotspot activated that I originally called for. It just keeps getting worse. My cellphone should not be turned off right now at all. That's not even what I called about to begin with.

User's recommendation: As of right now I would not personally ever recommend this company due to lack of customer service!

1 comment
AlexTrac

Hi KIM. This is Alex from TracFone Wireless.

We read your post, and we are really sorry if you had a bad experience.This is not the kind of service we want our customers to experience. Is your issue resolved? If not, please chat with us at https://***/support/contact-us so we can help you fix the issue. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We'll be looking forward to working with you.

Elizabeth R Nkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Bad/No Service

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I've contacted support over 10x & haven't been able to send or receive texts since the Dec 1st. The Escalations Dept. needs to fix this. I don't know if I need to do a factory reset but texts in Google Messages aren't working & are a necessary function for my phone. I'll need contact by email immediately to address this. This is part of my plan & I'm not receiving important authentication texts or any for that matter. Support by both phone & chat have been irresponsible not Escalating this even when I asked them to. Looking into other wireless services.
View full review
Pros:
  • Unlimited
Cons:
  • No problem ever solved promptly

Preferred solution: Fix my texting. It doesn't work & hasn't since Dec. 1st. Support has been very ignorant in not getting this fixed.

User's recommendation: They're "service" is redundantly ignorant. Look elsewhere.

1 comment
AlexTrac

Hi Elizabeth. This is Alex from TracFone Wireless.

We're sorry to know that you can't send or receive texts since December 1. We know you have spoken with our customer service representatives and feel that your issue is not being handled quickly enough. It is not our intention to delay a resolution.. Allow us to have another opportunity to straighten things out for you.

Please chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Charles H Njg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

I bought a tracphone, A54 dual sim. It didn't work. It took months to mail back and they won't reimburse or give me another phone.

TracFone - I bought a tracphone, A54 dual sim. It didn't work. It took months to mail back and...
Before my attorney files suit against tracfone i was instructed to attempt a call with your legal department , maybe someone can resolve my issue before filing. It took months to get the phone back to tracfones' warehouse. Now that it has been there since November 8th, they don't have another A54 to send me. So reimburse me. They won't. I talk to corporate everyday, and can't get past them, these "managers" who lie, hang up, or blatantly put me on hold while they argue with children or spouses. I want my phone replaced, or the money back, or I'm filing complaints with the FCC and in court.
View full review
Loss:
$337
Cons:
  • Rude dishonest completely non customer sensibilities

Preferred solution: I want what I paid for, Galaxy A54 dual sim, esim capabilities. It was unlocked but it just did not work. So I returned it, and now they have 900 excuses of why they can't send me another or reimburse me.

User's recommendation: Stay far away from these people. Rude, liars, and honestly, do not know what they are doing. I don't know how they're still in business.

Danely Poq
map-marker Branford, Connecticut

Get my service back

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they disconnected meAfter being on the phone for 15 minutesmake sure. no call back no problem resolved

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User's recommendation: make sure they ask for a call back number

2 comments
AlexTrac

Hi. This is Alex from TracFone Wireless.

We are very sorry to hear that. As your service provider, this is not how we want you to feel and experience. We don’t want to lose a customer as valuable as you. Our main focus is to provide an excellent service to all our clients, and we know that there are things to improve.

Focusing on our quality of customer service is our priority. We are hoping that you will give us a chance to redeem ourselves so we can help you out. Please chat with us via this link https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

AlexTrac

Hi, Danely Poq. This is Alex from TracFone Wireless.

We read your post, and we're sorry to know that you've been disappointed with the service. As one of our valued customers, we do not mean to make you feel this way. This is not how we want you to feel and experience. Let us review your account so we can help you fix the issue.

Kindly chat with us at https://***/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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