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5 comments
1.0
Details
Well Nothing happens as simple as that. I bought Brand New SIM and Brand New Plan for activation. It asks you to register on the website and enter the sim details and Plan Pin I did but after half a day later it says SIM active on the website but Not on actual phone...
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AlexTrac
#1694866

Hi, VerifiableMagpie868. This is AlexTrac From TracFone Wireless. We're very sorry for the inconvenience that you've encountered with our service. We appreciate the details on...

Author
Cons
  • Service is not active and waste of my time
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund
Review #1544872 is a subjective opinion of poster.
5 comments
3.4
Details
finally talked to a person who advised that I could get a replacement phone and did not have to return the bad one . Will wait for the new one. Retract my bad comments !
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AlexTrac
#1694867

Hi, PissedConsumer1538294. This is AlexTrac from TracFone Wireless. We are glad to know that you are getting your replacement phone. In case you need assistance, please chat w...

Author
Review #1538294 is a subjective opinion of poster.
5 comments
2.0
Details
new samsung had a bad camera focus issue Return policy is 30 days and to then reorder not acceptable. will go to walmart and eat the $50
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AlexTrac
#1694870

Hi LikeableRabbit. My name is Alex from TracFone Wireless. For us to address your concern, please click on this link http://bit.ly/2qdrKHH or call our hotline number at 1-800-...

Author
Review #1536626 is a subjective opinion of poster.
2 comments
2.1
Details
I guess as long as everything goes along good, Tracfone in alright, but if you experience a problem and call for a representative be prepared. Over the course of a year I have never been satisfied with the language barrier, the professionalism, getting the rep to even...
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AlexTrac
#1691461

Hi EcstaticBear. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your co...

Author
Pros
  • Overall service
Cons
  • Customer service department
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Review #1532629 is a subjective opinion of poster.
2 comments
I want to add my complaint to several others regarding poor customer's service ( inattentiveness, impatience, inaccuracies, language barriers and limited knowledge of plans and how to facilitate customers) and inaccurate information. I am returning the phone without...
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AlexTrac
#1691428

Hi CornyBiddy776. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKHH so we can furthe...

Author
Cons
  • It did not provide the service as advertised
  • Service
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Review #1529670 is a subjective opinion of poster.
3 comments
2.3
Details
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
#1691462

Hi zlloyd. This is AlexTrac from TracFone Wireless. We are sorry to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns...

Author
Pros
  • I used to like the affordability
  • Convenience of buying minutes once a year
Cons
  • Incompetent customer service
  • Tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1526027 is a subjective opinion of poster.
2 comments
two months ago I purchased a 200 min.tf card from a retailer.tf killed my ph. their deaer had not paid them.my daughter bout a small card from a different store.i am a dav 60 years. my knees. I live alone in thae woods I often carry 3 phones .I bought a card to add to...
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AlexTrac
#1691464

Hi PissedConsumer1524115. This is AlexTrac from TracFone Wireless. We sincerely apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKH...

Author
Reason of review
Bad quality
Review #1524115 is a subjective opinion of poster.
2 comments
2.6
Details
Every time I call the 800 number for service I get somebody who speaks broken english, doesn't seem to care about my problem, and if I am lucky enough to get thru their head they don't seem to have any technical expertise anyway so I wonder about the hiring process for...
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AlexTrac
#1691465

Hi WeirdAbyssinian634. This is AlexTrac from TracFone Wireless. We apologize for the inconvenience we have caused you. For us to further assist you with your concerns, please ...

Author
Pros
  • Samsung galaxy phone
  • Long time customer
  • I was a good deal for my usage
Cons
  • Customer service agents
  • Tech support
  • Customer service or the handling of warrantied items
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Review #1522753 is a subjective opinion of poster.
2 comments
2.3
Details
Everytime I call the 800-867-7183 number I get a rep who doesn't speak english very good, seems to care less about my problems and I getting ready to cancel my service & goto another carrier! Also forget about transferring your line to a new carrier as they will try &...
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AlexTrac
#1694871

Hi WeirdAbyssinian634. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrK...

Author
Reason of review
Poor customer service
Review #1522752 is a subjective opinion of poster.
2 comments
over the last three weeks, tracfone four times sent me an email thanking me for contacting them(which i didnt do) andmthen deactivated my phone, even though it has contracted service for 4 more years and 400 minutes. I then have to spend an hour or two with their...
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AlexTrac
#1691568

Hi PissedConsumer1520774. This is AlexTrac from TracFone Wireless. We apologize to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can help you get this reso...

Author
Reason of review
Bad quality
Review #1520774 is a subjective opinion of poster.