TracFone Reviews and Complaints @ Pissed Consumer Page 3

Paul S Oct 23, 2020

Non usable lg rebel 4 l212vl

4.8

i bought a rebel 4 fone to replace our nokia fone when it got shut off. I tried several times online to get it set up for use but have had no sucess and also tried landline and with my hearing not real good that was a bad move. I am not aware what may have been put onfone at this point. the fone has security pattern on screen and i cannot do anything with it. thanks paul t. stone

User's recommendation: i have 17+ years very few problems. all taken care of.

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1 comment

AlexTrac Nov 04, 2020 #1945966

Hi Paul S. This is Alex from TracFone Wireless.

We appreciate your feedback. If you need assistance with your device, please do not hesitate to chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply

0 0

ID

#2243190

Product

Lg Electronics Rebel 4 Cell Phone

Cons

No resolution

Preferred solution

Let the company propose a solution

Jillian Bashears Oct 20, 2020

ABSOLUTE WORST EVER!!!!

1.0

They seem to be committing fraud and theft at an alarming rate. I had them for my side phone and my Safelink Wireless phone. I've been without a cell for THREE MONTHS, and have received NOTHING but lies...well over $100 lost to their constant LIES! In July, my Safelink...

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1 comment

AlexTrac Nov 04, 2020 #1945965

Hi Jillian Bashears. This is Alex from TracFone Wireless.

Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business and would like to address your concerns as quickly as possible. Please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply

0 0

ID

#2235685

Cons

Weak battery
Anything they are lying frauds

Loss

$130

Preferred solution

Firing squad! Execution of every last person that works for them! Dismantling of the company. AND serious compensation for all they put me through!

Richard R Oct 19, 2020

Tracfone screwed me.

1.0

Ordered newer phone. Got the phone and tried to activate it. Called customer service to fix the problem after many hours on phone and being transferred from one person to another last person I spoke to said that the new phone I got had been previously activated so that...

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1 comment

AlexTrac Nov 04, 2020 #1945961

Hi Richard R. This is Alex from TracFone Wireless.

We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. To further assist you, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply

0 0

ID

#2234556

Pros

Price and affordability

Cons

Lousy tech support

Preferred solution

Let the company propose a solution

Malloree of Berkeley, CA Oct 17, 2020

Illegal billing practice

3.4

Every month i get a notice that autopay will withdraw a payment on the 21st. But autopay pulls the money on the 17th. It cost me an overdraft fee to learn this. Now as I am about to leave the company the autopay draws money 5 days before the end of my contract period. They say there is no refund for pre-payment and I must explain my request to the refund dept.

User's recommendation: Add an overdraft fee and an extra billing cycle to the cost of a trackfone.

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1 comment

AlexTrac Nov 04, 2020 #1945959

Hi Malloree. This is Alex from TracFone Wireless.

We deeply apologize for the inconvenience we may have caused you. Please allow us to review your account. Chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply

0 0

ID

#2232660

Loss

$59

Preferred solution

Let the company propose a solution

PissedConsumer2231327 of Memphis, TN Oct 16, 2020

Nonya

Worst customer service ever ever. User's recommendation: Avid like covid

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1 comment

AlexTrac Nov 04, 2020 #1945957

Hi Nonya. This is Alex from TracFone Wireless.

We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. To further assist you, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. ^April

Reply

0 0

ID

#2231327

Location

Welborn, Arkansas

Loss

$18

Preferred solution

Full refund

Jacqueline L Oct 11, 2020

Transfer back my telephone number to my tracfone from Spectrum

I have a ticket # for an order to transfer back my telephone number 207-436-**** to my phone. I don't know what is taking so much time since your tech informed me it would just take a few hours and it is now three days. Ref #122416****. I have confirmation from Spectrum that my account with them has been cancelled. It was my error that made me think switching companies would be better. So I decided to keep my Tracfone account and cell phone with my number. Please let me know what is taking so much time and if it would be easier to change numbers although inconvenient for me. Thank you

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1 comment

AlexTrac Nov 04, 2020 #1945955

Hi Jacqueline L. This is Alex from TracFone Wireless.

We sincerely apologize for any inconvenience this may have caused. To further address your concern, please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply

0 0

ID

#2221326

Pros

Some employees seemed genuine and tried to help

Preferred solution

response to question

Earnest C Oct 08, 2020

Tracfone not working

1.0

I bought the phone in september 2020.After 2 weeks I could call out but could not receive calls.I called customer service .they gave me the run around for 3 weeks.I have been using tracfone for 22 years as a second phone, never a problem until now I was told I would get a refund . did not get that. Put me on hole for 30 min. I keep calling back and have to start all over again with dispute.Don t buy a tracfone for it is a ripoff.. I m going to call BBB. yours Truly EC ,Very unsatisfied customer.

User's recommendation: Do not not waste your money.

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1 comment

AlexTrac Nov 04, 2020 #1945947

Hi Earnest C. This is Alex from TracFone Wireless.

We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. For us to help you, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Reply

0 0

ID

#2216882

Pros

Phones worked great in past and customer service

Cons

Cusromer service terrible

Loss

$50

Preferred solution

Full refund

Carol U Oct 07, 2020

Double charged for August, Did not receive Data plan for September

3.0

Update by user Nov 06, 2020

I haven't heard anything back from them

Original review posted by user Oct 07, 2020

I had to return my phone and get a new one because it kept acting up. In the process I was charged for the automatic renewal for September. When I received the new phone, I was told there was no service on it, nor any recent transactions to my phone number. I had some balance left over from before I enrolled in the plan back in July, and that was put on. But, basically I was ripped off $20.22 twice. In August for a double charge, and September for deleted service. I think I should at least get a free month of the service plan I had for all this trouble.

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2 comments

PissedConsumer1946089 Nov 05, 2020 #1946089

I don't see any comments

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0 0

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ID

#2214217

Service

Tracfone Cell Phone Replacement

Pros

Cost and coverage

Cons

Poor quality and difficult customer service
Not being offered replacement mins

Loss

$40

Preferred solution

Full refund

ARTHUR A Oct 03, 2020

PHONES THAT ARE DEFECTIVE

2.0

TRACFONE SHIPS A DEFECTIVE PHONE AND WHEN I TRY TO GET A REFUND NO HELP. DO NOT BUY A TRACFONE ON-LINE!

User's recommendation: DO NOT BUY TRACFONE ON-LINE.

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ID

#2206734

Pros

Cheap

Cons

Stay off of online shopping with tracfone

Loss

$82

Preferred solution

Full refund

susan m Sep 29, 2020

Promise or buy one type of service but do not get it

2.4

I faithfully buy my tracfone cards at Walmart as needed and usually get 3 times the amt. I pay for - I bought a phone with triple minutes, texts, etc. but don't receive triple anything

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ID

#2198197

Loss

$60

Preferred solution

Deliver product or service ordered

Kenneth T Sep 28, 2020

Can't get a proper answer

1.0

I called tech support today (2/28/20) since I had 'no network connection'.... was unable to make and receive calls. Using my wife's Verison phone I called Tracfone tech support. I was on the phone for nearly two hours and transferred four times before I was told they were working on obsolete towers in my area and the problem would be solved in a couple of hours. That was seven hours ago and still "No network connection"....I have been a Tracfone customer for over 10 years....maybe its time for a change.

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ID

#2196267

Pros

Normally good service

Cons

Tech support was worthless

Preferred solution

Let the company propose a solution

Charles S Sep 25, 2020

TracFone has failed to update my phone

2.3

3 weeks ago I purchased a 1 year 400 minutes TracFone card at Target for $99.99, I called TracFone in order to update my time and minutes, they said my card updated on their end. I told their technician that my phone still showed 0 days remaining and no additional minutes had been added, I was told to wait 20 minutes. After 20 minutes I called the tech once again and I was told they were working on it and that I need to be patient. My cell phone still works but TracFone still hasnt updated my expiration date nor my purchased minutes. Im still being patient but Its now been over 3 weeks.

User's recommendation: Reconsider cell providers.

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ID

#2191470

Pros

Cheap decent service
Long time customer
Good service for years

Cons

Poor technical support
Technical support needs to improve their communication skills
Tracfone updates have routinely been problematic

Preferred solution

Let the company propose a solution

Phillip K Sep 21, 2020

Can't get a new phone to replace one going bad without changing numbers.

3.8

I use my Tracfone as my business line and have business cards with potential numbers all over the country. My current phone is going bad and I wanted a new phone. I bought one off the Tracfone site and tried to change it over last April/May, but after three weeks I...

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ID

#2182148

Service

Tracfone Cell Phone Replacement

Pros

Good price per minute
Ease of activating the phone
No contract

Cons

No tech support
I want my number back

Loss

$149

Preferred solution

Look at a way for me to activate a new phone and keep my number.

Michael T Sep 20, 2020

Pestering calls

They constantly call over and over repeating trying to text/sell. Not just one call a day but 6 or 7 times, normally on Saturday and Sunday. I sat in church today I got 7 repeated calls offering bonus deals.

User's recommendation: Don't buy TracFone, they don't stop pestering you.

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ID

#2180464

Preferred solution

Stop calling customers repeatly.

Wanda G Sep 15, 2020

Bigger bill

Wanted the $ 45 bill. Called and set it up with someone there already.it hasn't changed?

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1 comment

AlexTrac Sep 17, 2020 #1925618

Hi Wanda G. This is Alex from TracFone Wireless.

We're sorry for any inconvenience that we may have caused you. For your concern, we would like to speak with you directly. Kindly chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Reply

0 0

ID

#2171699

Preferred solution

Deliver product or service ordered

Price Affordability	3/5
Coverage Area	3/5
Value for money	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5

TracFone
Reviews and Complaints

TracFone Overview

Rating Details

Contact TracFone Customer Service

Non usable lg rebel 4 l212vl

ABSOLUTE WORST EVER!!!!

Tracfone screwed me.

Illegal billing practice

Nonya

Transfer back my telephone number to my tracfone from Spectrum

Tracfone not working

Double charged for August, Did not receive Data plan for September

PHONES THAT ARE DEFECTIVE

Promise or buy one type of service but do not get it

Can't get a proper answer

TracFone has failed to update my phone

Can't get a new phone to replace one going bad without changing numbers.

Pestering calls

Bigger bill

TracFoneReviews and Complaints

TracFone Overview

Rating Details

Contact TracFone Customer Service

Non usable lg rebel 4 l212vl

ABSOLUTE WORST EVER!!!!

Tracfone screwed me.

Illegal billing practice

Nonya

Transfer back my telephone number to my tracfone from Spectrum

Tracfone not working

Double charged for August, Did not receive Data plan for September

PHONES THAT ARE DEFECTIVE

Promise or buy one type of service but do not get it

Can't get a proper answer

TracFone has failed to update my phone

Can't get a new phone to replace one going bad without changing numbers.

Pestering calls

Bigger bill

TracFone
Reviews and Complaints