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TracFone
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon usable lg rebel 4 l212vl
User's recommendation: i have 17+ years very few problems. all taken care of.
- No resolution
Hi Jillian Bashears. This is Alex from TracFone Wireless.
Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business and would like to address your concerns as quickly as possible. Please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
- Weak battery
- Anything they are lying frauds
Hi Richard R. This is Alex from TracFone Wireless.
We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. To further assist you, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
- Price and affordability
- Lousy tech support
Illegal billing practice
User's recommendation: Add an overdraft fee and an extra billing cycle to the cost of a trackfone.
Hi Nonya. This is Alex from TracFone Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. To further assist you, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. ^April
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer back my telephone number to my tracfone from Spectrum
- Some employees seemed genuine and tried to help
Tracfone not working
User's recommendation: Do not not waste your money.
- Phones worked great in past and customer service
- Cusromer service terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Double charged for August, Did not receive Data plan for September
I haven't heard anything back from them
- Cost and coverage
- Poor quality and difficult customer service
- Not being offered replacement mins
PHONES THAT ARE DEFECTIVE
User's recommendation: DO NOT BUY TRACFONE ON-LINE.
- Cheap
- Stay off of online shopping with tracfone
Promise or buy one type of service but do not get it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get a proper answer
- Normally good service
- Tech support was worthless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracFone has failed to update my phone
User's recommendation: Reconsider cell providers.
- Cheap decent service
- Long time customer
- Good service for years
- Poor technical support
- Technical support needs to improve their communication skills
- Tracfone updates have routinely been problematic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Good price per minute
- Ease of activating the phone
- No contract
- No tech support
- I want my number back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPestering calls
User's recommendation: Don't buy TracFone, they don't stop pestering you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBigger bill
Your comment is successfully posted.
Hi Paul S. This is Alex from TracFone Wireless.
We appreciate your feedback. If you need assistance with your device, please do not hesitate to chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.