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Verified Reviewer
4.0
Details
I switch my phone number and minutes from my old phone to my new phone. When tracfone switch over my phone they did not switch my minutes to my new phone. Ihave called for six days straight each time being told the minutes would be put on my phone in 2Hrs..Also Have...
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3 comments
AlexTrac
#1911735

Hi Carol M. This is Alex from TracFone Wireless.

We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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ID
#2117257 Review #2117257 is a subjective opinion of poster.
Location
Rochester, New York
Service
Tracfone Mobile Phone Service
That's it ! Had my phone when I left for physical therapy, must have dropped out of my pocket.
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1 comment
AlexTrac
#1910291

Hi Anjelika. This is Alex from TracFone Wireless.

We're sorry to hear about what happened. Should you need assistance in deactivating your lost phone, for safety purposes, or in transferring your service to another phone, do not hesitate to chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

ID
#2115100 Review #2115100 is a subjective opinion of poster.
Preferred solution
Disconnect phone
1.4
Details
SIM card went bad, told a new one would be mailed and will receive in 2 days. 4 days later no card, called back, no record, being transferred from 1 person to another. Lied to over and over.crooks User's recommendation: Stay away
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2 comments
AlexTrac
#1910014

Hi Suzanne W. This is Alex from TracFone Wireless.

We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

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ID
#2109940 Review #2109940 is a subjective opinion of poster.
Product
Tracfone Sim Card
Cons
  • Customer services
Loss
$10
Preferred solution
Deliver product or service ordered
I need to get my puk code for my sim card
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2 comments
AlexTrac
#1905811

Hi Jennifer P. This is Alex from TracFone Wireless.

We apologize that you are having a problem with your SIM card. We are here to help you with it. Please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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ID
#2097382 Review #2097382 is a subjective opinion of poster.
Pros
  • Good service coverage
Cons
  • Phone support
Preferred solution
Let the company propose a solution

I need my puk code for my sim card

I need my puk code for my sim card
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1 comment
AlexTrac
#1905411

Hi Jennifer P. This is Alex from TracFone Wireless.

Let us help you retrieve your SIM card's PUK code. Just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day.

ID
#2097365 Review #2097365 is a subjective opinion of poster.
Service
Tracfone Cell Phone Unlock
Pros
  • Allow me to make calls
Cons
  • Lost all my data
Preferred solution
Getting my puk code for my sim card
1.4
Details
after 5 hours on the phone and two hour on tracfone website my phone still isnt activated horrible company. They would not even give me a $5 credit to my account. I needed an emergency phone i lost my phone but what mistake trying tracfone. dont use them nice but...
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1 comment
AlexTrac
#1904271

Hi gene m. This is Alex from TracFone Wireless.

We want to extend our sincerest apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To do this, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2094191 Review #2094191 is a subjective opinion of poster.
Service
Tracfone Cell Phone Activation
Pros
  • Didnt like
Cons
  • Horrible service the worst tech dept
Loss
$26
Preferred solution
Let the company propose a solution

Delete my phone and account now

No longer wanted to old for this Sad

User's recommendation: No longer use.

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1 comment
AlexTrac
#1904201

Hi. This is Alex from TracFone Wireless.

We are sorry to hear about it. Allow us to help you with your concerns. To do this, please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2093760 Review #2093760 is a subjective opinion of poster.
Location
Ashtabula, Ohio
Please take Trac phone off auto renew Can't afford you can delete my account now please
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1 comment
AlexTrac
#1904196

Hi. This is Alex from TracFone Wireless.

We are sorry to hear it. You may try to de enroll your Auto Refill on our TracFone website or you can do it using the My Account App. Should you need assistance, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2093743 Review #2093743 is a subjective opinion of poster.
Location
Ashtabula, Ohio

Your language is off putting!!!

Your billing details cannot be accurate and make my use of your service impossible for me!

User's recommendation: Check carefully!

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1 comment
AlexTrac
#1902876

Hi Janet G. Our apologies for the inconvenience this may have caused you.

To further assist you with your concerns, please copy this http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you

ID
#2087485 Review #2087485 is a subjective opinion of poster.
Cons
  • Bad experience
Loss
$281
Preferred solution
Full refund

Phone doesn’t work in another state

1.0
Details
When I travel out of state, my phone is useless. Just tried customer service and was told to call them when I get there and give them the zip code!?!! What? What good is the phone if I cant travel with it. So I have an emergency on the highway, who do I ask for a zip code?
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1 comment
AlexTrac
#1902875

Hi. We apologize for the inconvenience that you have experienced with our service.

We understand where you are coming from. Allow us to make it right for you. To further assist you with your concerns, please chat with us through this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you

ID
#2068383 Review #2068383 is a subjective opinion of poster.
Location
Cedar Springs, Michigan
1.4
Details
I called cust serv and asked what country the call center is in. The rep named Maria said she could not tell me. This was the first lie. Her supervisor later told me otherwise when he said they were in the Philippines. When I have called in the past, I have been lied...
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1 comment
AlexTrac
#1894407

Hi Former C. We apologize for the inconvenience that you have experienced with our service.

We understand where you are coming from. Allow us to make it right for you. To further assist you with your concerns, please chat with us through this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. We are looking forward to work with you.

ID
#2056152 Review #2056152 is a subjective opinion of poster.
Service
Tracfone Customer Care
Cons
  • Yes they are
Preferred solution
Apology
If I find out,after I have filed aformal complaint that you and straight talk are intercepting my free wifi phone service,you will work for me.I WILL file Suit against you and try my best to put you crooks out of BUISNESS User's recommendation: Dont buy a tracfone and...
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1 comment
AlexTrac
#1894401

Hi James D. This is Alex from TracFone Wireless.

Our apologies for the inconvenience this may have caused you. Let us take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2055602 Review #2055602 is a subjective opinion of poster.
Location
Florence, South Carolina
Loss
$20
Preferred solution
Close your company
1.0
Details
2 Months ago I purchased a galaxy 7 phone from tracfone. It didn't received any signal and after 6 weeks of calling customer service and having them do there service call BS, the last one said to put the phone and everything back in the box and send it back to tracfone...
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1 comment
AlexTrac
#1891331

Hi john m. This is Alex from TracFone Wireless.

Our sincere apology for the inconvenience that you have experienced with our service. We understand where you are coming from. Allow us to make it right for you. To further assist you with your concerns, please chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2039528 Review #2039528 is a subjective opinion of poster.
Pros
  • Inexpensive for people who just use a phone as a phone
Cons
  • Customer service or the handling of warrantied items
Loss
$50
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to resolve problems

1.0
Details
data usage does not show up on my acc

User's recommendation: dont buy tracfone.

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ID
#2028211 Review #2028211 is a subjective opinion of poster.
Pros
  • No contract
Cons
  • Tech support
  • No tech support
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
just bought new fone and the account app quit show me my data usage. call tech and just kept getting run in circles.worst tech support i have ever experienced. time to look for a new carrier User's recommendation: dont buyt tracfone
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1 comment
AlexTrac
#1888124

Hi ron b. This is Alex from TracFone Wireless.

Our apologies for the inconvenience this may have caused you. Let us take a closer look into what's going on and ensure a resolution for you. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#2028190 Review #2028190 is a subjective opinion of poster.
Pros
  • No contract
Cons
  • Unable to resolve problems
Preferred solution
Let the company propose a solution