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Resolved
1 comment
1.6
Details
Have used Tracfone for years with annual plan. One month before year end expiry, I used a promo code they sent, to up for another year. Four days before regular expiry date, I received an email saying my year end was coming and I would be charged for another year. I...
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h.kitchener
#1667049

They may not have seen the auto renew charge because there is usually a "lag" period of time for it to post to their website/your records online. The charge will show up reall...

Author
Cons
  • Customer service ripoff
  • Unempowered service reps
Reason of review
Poor customer service
Loss
$131
Preferred solution
Full refund
Review #1504079 is a subjective opinion of poster.
Resolved
1 comment
2.9
Details
i am 68 yrs old , never used a smart phone, and have large arthritic hands which makes it difficult to type. have attempted to activate my new byop which was a gift. i need to do something with apn, whatever that is. unfortunately the tech became irritated with my...
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AlexTrac
#1363671

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Author
Cons
  • Tech help poor people skill lack tolerance understanding
Reason of review
Poor customer service
Review #1092194 is a subjective opinion of poster.
Resolved
8 comments
2.6
Details
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
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jbgo
#1358063

Update!Good news . Tracfone finally made good on all the minutes I was owed. They credited 8400 minutes to my new phone.Fair to say all the time i spent with customer service...

Author
Pros
  • Great value when they deliver as promised
  • Price
  • Good service for years
Cons
  • Poor quality and difficult customer service
Reason of review
Order processing issue
Loss
$450
Preferred solution
Deliver product or service ordered
Review #1075141 is a subjective opinion of poster.
Resolved
1 comment
1.3
Details
Tried to transfer minute that I had purchased over the last ten years (over 5000 min) from my smart phone which is not very smart since I can not get reception where I live- to my mother-in-law flip phone. She had just purchased 150 min on her phone and I was told by...
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AlexTrac
#1342010

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

Author
Location
Baltimore, Maryland
Pros
  • Customer service rep very polite
Cons
  • Always had to ask for supervisor
Reason of review
poor technology
Loss
$1000
Preferred solution
i want my minutes transfer to my mother-in-law phone
Review #1063354 is a subjective opinion of poster.
Resolved
3 comments
2.8
Details
So I looked for an affordable phone option without having to be tied down by a contract. I looked at a table which compared prices and Tracfone seemed to have the lowest cost. I got the year airtime plan with a reconditioned phone that was free with the year. I...
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AlexTrac
#1303884

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Author
Product
Cons
  • Poor quality and difficult customer service
Reason of review
Damaged or defective
Review #1021745 is a subjective opinion of poster.
Resolved
1 comment
After my old cell phone became permanently damaged by water, I purchased a new phone from Tracfone. For 3 days I've been on the phone with their technical people, trying to get the new phone activated and my old number transferred. It finally got activated but the...
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AlexTrac
#1270778

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

Author
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution
Review #990657 is a subjective opinion of poster.
Resolved
1 comment
3.6
Details
We have had our Tracfones for about six months, and we use auto refill. The coverage is great. The phones are nice. However, I dropped my phone and shattered it about a week ago. Since a new phone was less expensive than replacing the screen, we bought a new one....
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Willsmom
#1247083

Thank you to this site. Pretty sure this led to Tracfone calling and satisfactorily resolving all issues except phone number.

Author
Pros
  • Service on phone was excellent
Cons
  • Lost all my minutes
  • Lost all my texts
  • Worst customer service ever
Reason of review
Problems with payment
Loss
$100
Preferred solution
Deliver product or service ordered
Review #961216 is a subjective opinion of poster.
Resolved Featured
3 comments
3.4
Details
Tracfone deactivated my phone for no reason
I checked my balance on 8-24-16 and had over 3800 minutes,4400MB data, 3300 text, and service was good until 10-13-16. Eight hours later I go to use my phone it was deactivated. Called tracfone reps several time to get hung up on and told many different stories of why....
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Anonymous
#1400302

they need to fix this issue because i can't recover anything

Author
Location
Plattsburgh, New York
Reason of review
Poor customer service
Loss
$250
Preferred solution
reactivate my phone with the minutes i had remaining
Review #908122 is a subjective opinion of poster.
Resolved
1 comment
3.5
Details
I tried to get my land line number changed to my tracfone on July 6th and what a nightmare. I still do not have a working phone yet. 3 different sims cards exchange my brand new phone for a different phone took two weeks to get and still doesn't work. I have been...
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AlexTrac
#1191823

Hi. I’m Alex from TracFone Wireless. We apologize for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracf...

Author
Location
Boise, Idaho
Cons
  • Getting my number transfered
Reason of review
Poor customer service
Loss
$500
Review #890612 is a subjective opinion of poster.

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 867-7183
All TracFone Contacts

Latest Question

TracFone Questions
Resolved
1 comment
1.8
Details
I purchased a SIM card for the BYOP service that Tracfone now offers and after 4 days of speaking with various Tracfone CSRs I was finally informed that I would need to purchase another SIM card which I refused to do. I requested to have my old phone re-activated and...
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AlexTrac
#1036311

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

Author
Location
North Port, Florida
Pros
  • Cost when i used very few minutes
Cons
  • Lack of customer service understanding
  • Getting ripped off
  • Being told i lost my mins
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #702583 is a subjective opinion of poster.