filters
state:
Show
city:
Show
product:
Show
i am 68 yrs old , never used a smart phone, and have large arthritic hands which makes it difficult to type. have attempted to activate my new byop which was a gift. i need to do something with apn, whatever that is. unfortunately the tech became irritated with my...
Read more
AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

2.9
I didn't like
  • Tech help poor people skill lack tolerance understanding
#1092194
Reply to reviews
I've been a happy tracfone customer for many years and had 8400.40 minutes of credit on my phone plus 268 days service time. My old phone had a dicey charging port so i bought a new one and went to activate it with my old number via the tracfone website. Part way...
Read more
jbgo
jbgo

Update!Good news . Tracfone finally made good on all the minutes I was owed. They credited 8400 minutes to my new phone.Fair to say all the time i spent with customer service...

jbgo
jbgo

I got a lot of polite questions and email conversations from the tracfone mail link but at the end of the day no real results or answers. More wasted time.

2.6
I liked
  • Great value when they deliver as promised
  • Price
  • Good service for years
I didn't like
  • Poor quality and difficult customer service
#1075141
Reply to reviews
Tried to transfer minute that I had purchased over the last ten years (over 5000 min) from my smart phone which is not very smart since I can not get reception where I live- to my mother-in-law flip phone. She had just purchased 150 min on her phone and I was told by...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We’re sorry for the trouble.To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent or se...

1.3
I liked
  • Customer service rep very polite
I didn't like
  • Always had to ask for supervisor
#1063354
Reply to reviews
So I looked for an affordable phone option without having to be tied down by a contract. I looked at a table which compared prices and Tracfone seemed to have the lowest cost. I got the year airtime plan with a reconditioned phone that was free with the year. I...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

2.8
Product
I didn't like
  • Poor quality and difficult customer service
#1021745
Reply to reviews
After my old cell phone became permanently damaged by water, I purchased a new phone from Tracfone. For 3 days I've been on the phone with their technical people, trying to get the new phone activated and my old number transferred. It finally got activated but the...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

#990657
Reply to reviews
We have had our Tracfones for about six months, and we use auto refill. The coverage is great. The phones are nice. However, I dropped my phone and shattered it about a week ago. Since a new phone was less expensive than replacing the screen, we bought a new one....
Read more
Willsmom
Willsmom

Thank you to this site. Pretty sure this led to Tracfone calling and satisfactorily resolving all issues except phone number.

3.6
I liked
  • Service on phone was excellent
I didn't like
  • Lost all my minutes
  • Worst customer service ever
  • Lost all my texts
#961216
Reply to reviews
Tracfone deactivated my phone for no reason
I checked my balance on 8-24-16 and had over 3800 minutes,4400MB data, 3300 text, and service was good until 10-13-16. Eight hours later I go to use my phone it was deactivated. Called tracfone reps several time to get hung up on and told many different stories of why....
Read more
Anonymous
corey k

they need to fix this issue because i can't recover anything

Anonymous
Anonymous

Trouble all the way around. No one to solve any problems. They are always right. Their first, middle, and last names are fraud.

3.4
#908122
Reply to reviews
I tried to get my land line number changed to my tracfone on July 6th and what a nightmare. I still do not have a working phone yet. 3 different sims cards exchange my brand new phone for a different phone took two weeks to get and still doesn't work. I have been...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We apologize for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracf...

3.5
I didn't like
  • Getting my number transfered
#890612
Reply to reviews
I purchased a SIM card for the BYOP service that Tracfone now offers and after 4 days of speaking with various Tracfone CSRs I was finally informed that I would need to purchase another SIM card which I refused to do. I requested to have my old phone re-activated and...
Read more
AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.8
I liked
  • Cost when i used very few minutes
I didn't like
  • Being told i lost my mins
  • Lack of customer service understanding
  • Getting ripped off
#702583
Reply to reviews

Resolved

I purchased an android phone as an extra phone to use only in case my other phone was lost/stolen or broken. I started with 600 minutes and only made 2 texts to make sure the phone was working. I put the phone in a safe place (where no one else has access to it) and...
Read more
Anonymous
Blue6max

My problem was similar, but had over 1500 minutes showing on my account. I could not get calls in or out, so I called customer service. As i am looking at the balance in my ac...

Anonymous
Anonymous

The customer is not always right when it comes to tracfone. The customer is never right .. The company's was sued in 2015, and we did not receive any compensation for owning a...

1.3
I didn't like
  • Tech support
  • Missing airtime balance
#690491
Reply to reviews