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I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
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Anonymous
Anonymous

I'm getting restrictions 34

Anonymous
Roger D. Warren

I've had tracfone since Dec.23 2004. And I still tracfone. I am absolutly love it. It's just like they say "NO SURPRISES,YOUR IN CONTROL"I'll keep tracfone 4 as long as they ...

#155277
I received a notice from Tracfone telling me to call to get a free replacement phone since my existing phone is 2G and they are going to 3G in this area. I called the number and, after 45 minutes, finally completed the process to get my free phone. When I asked about...
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Anonymous
anonymous

Two members of our household had tracphones and got the same message, but at different times. I got mine first and did get a replacement phone of the same type. The other me...

Anonymous
Anonymous

I have been relatively satisfied with Trac Phone as well until this network upgrade issue. They continually lock my phone so I can't make calls, even after creating a work ord...

1.0
Catasauqua, Pennsylvania
I liked
  • Lg phone
I didn't like
  • Bait-and-switch
  • Non english speaking customer service
#788901
I own a tracfone w376 G Motorola phone. Tracfone sent me an e-mail stating that by april 28 2016 my phone will be cut off if i don't call and start a new phone exchange for a new updated phone with a G-3 system. I now have a G-2 system. After many calls with a...
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Anonymous
Anonymous

I've got a subordinate for life phone and I spent a lot of money on my phone(it's kinda like a blackberry with the full keyboard on it full time,also service till 2035 or some...

Anonymous
Linda

ANY HELP AVAILABLE TO GET MY PHONE?

3.7
#827140
Resolved
Have used Tracfone for years with annual plan. One month before year end expiry, I used a promo code they sent, to up for another year. Four days before regular expiry date, I received an email saying my year end was coming and I would be charged for another year. I...
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h.kitchener
h.kitchener

They may not have seen the auto renew charge because there is usually a "lag" period of time for it to post to their website/your records online. The charge will show up reall...

1.6
I didn't like
  • Customer service ripoff
  • Unempowered service reps
#1504079
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
AlexTrac

Hi zlloyd. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For yo...

2.3
I liked
  • Convenience of buying minutes once a year
  • I used to like the affordability
I didn't like
  • Tech support
  • Incompetent customer service
#1526027
I order a phone on the tracfone store website and the phone arrived broken. The box did not look include an invoice and instructions for return. I called customer service and talked to 4 people. First I was told they did not have my order in the system, next I was told...
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AlexTrac
AlexTrac

Hi RoundRobin740. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. Let us help you with your concern. For further assistance, please contact ...

SuperficialWren
SuperficialWren

They sent me a refurbished phone and it lasted a week before it died. I just threw it into the trash can where it belonged. Never buy a refurbished phone from TRACFONE EVER AG...

1.3
#1457825
I guess as long as everything goes along good, Tracfone in alright, but if you experience a problem and call for a representative be prepared. Over the course of a year I have never been satisfied with the language barrier, the professionalism, getting the rep to even...
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AlexTrac
AlexTrac

Hi EcstaticBear. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. If you should need assistance, please click on thi...

2.1
I liked
  • Overall service
I didn't like
  • Customer service department
#1532629
Worst customer service I have ever received. I have had a tracfone account for over 10 years. Decided to upgrade to a smartphone. Original On-line order was easy. Phone received, existing cell phone number transferred, entered pin # from $125.00 service plan. Info....
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AlexTrac
AlexTrac

Hi DistantBorderTerrier. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. We would like to discuss the details of th...

2.2
#1510561
i bought a tracfone last month. anything that could go wrong did. i spoke with 5 managers. 4 out of 5 of them were idiots. they totally didnt know what the *** they were talking about. i used half my minutes talking to tracfone or holding for tracfone. i'm fighting to...
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AlexTrac
AlexTrac

Hi ThoseSunBear. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that your are having some problems. Please click on this link http://bit.ly/2q...

1.6
#1485220

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 867-7183
All TracFone Contacts
new samsung had a bad camera focus issue Return policy is 30 days and to then reorder not acceptable. will go to walmart and eat the $50
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AlexTrac
AlexTrac

Hi GustyShihTzu291. I'm Alex from TracFone Wireless. I noticed your post on this blog and I want to help you. Please click on this link http://bit.ly/2qdrKHH to chat with a li...

AlexTrac
AlexTrac

Hi GustyShihTzu291. I'm Alex from TracFone Wireless. I'm sorry that you are having issues with our service. Please click on this link http://bit.ly/2qdrKHH to chat with a live...

2.0
#1536626