filters
State:
Show
City:
Show
Product:
Show
I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
Read more
Anonymous
Anonymous

I'm getting restrictions 34

Anonymous
Roger D. Warren

I've had tracfone since Dec.23 2004. And I still tracfone. I am absolutly love it. It's just like they say "NO SURPRISES,YOUR IN CONTROL"I'll keep tracfone 4 as long as they ...

#155277
Reply to reviews
I received a notice from Tracfone telling me to call to get a free replacement phone since my existing phone is 2G and they are going to 3G in this area. I called the number and, after 45 minutes, finally completed the process to get my free phone. When I asked about...
Read more
Anonymous
anonymous

Two members of our household had tracphones and got the same message, but at different times. I got mine first and did get a replacement phone of the same type. The other me...

Anonymous
Anonymous

I have been relatively satisfied with Trac Phone as well until this network upgrade issue. They continually lock my phone so I can't make calls, even after creating a work ord...

1.0
Catasauqua, Pennsylvania
I liked
  • Lg phone
I didn't like
  • Non english speaking customer service
  • Bait-and-switch
#788901
Reply to reviews
I own a tracfone w376 G Motorola phone. Tracfone sent me an e-mail stating that by april 28 2016 my phone will be cut off if i don't call and start a new phone exchange for a new updated phone with a G-3 system. I now have a G-2 system. After many calls with a...
Read more
Anonymous
Anonymous

I've got a subordinate for life phone and I spent a lot of money on my phone(it's kinda like a blackberry with the full keyboard on it full time,also service till 2035 or some...

Anonymous
Linda

ANY HELP AVAILABLE TO GET MY PHONE?

3.7
#827140
Reply to reviews
Trying to transfer service to new phone. Each attempt on their site fails and tells me to call customer service. Multiple call attempts over the past month, no resolution. Horrible. I cannot understand them, nor they me. They've told me, at various times, all of the...
Read more
AlexTrac
AlexTrac

Hi NoisyLemur787. This is Alex from TracFone Wireless. We apologize for the inconvenience we have caused you. Please let us check on this matter and provide the best possible ...

Anonymous
Allison

I also tried to change to a new phone and they lost all of my minutes, data and text. I had to purchase more to have them work on the problem, then they could not find my purc...

1.0
I didn't like
  • Poor customer service
  • No issue resolution
#1417180
Reply to reviews
I bought a tracfone from a store online. The phone arrived & seemed to be ok. I went online to set up the phone & after turning off & back on it said no service. It previously had not said this. I called tracfone. After rebooting & phone resets it was deemed defective....
Read more
MariaST
MariaST

Hi Mlk0803. This is Maria from Straight Talk Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2CuBvXO. For your convenience, ou...

AlexTrac
AlexTrac

Hi Mlk0803. This is Alex from TracFone Wireless. We sincerely apologize for the inconvenience we have caused you. Let us check on this matter and get this resolved. Please sen...

1.0
#1433817
Reply to reviews
A few weeks ago, I purchased a new Tracfone to replace one that no longer works. When calling today to transfer the minutes, I was told that all my 900+ minutes were gone because as of March 24, 2018, my monthly payment ($5.99, I believe) to keep the phone perpetually...
Read more
AlexTrac
AlexTrac

Hi RMS-TITANIC. We apologize to hear about it. Allow us to check on it so we can work with it and get this resolved. For us to assist you, please send us a message via chat at...

Anonymous
Bonniejean

Tracfone is a crooked as they come!!! Bought two new phones with 1500 free minutes good for 12 months each. They were activated 11/5/18 but the Tracfone jerk deleted my 1500 f...

#1429395
Reply to reviews
Just purchased TracFone through QVC for 1 year service/1.5 data/1500 phone minutes/1500 texts. Qvc assured me tracfone would transfer my existing phone minutes from current tracfone to new tracfone. Well, tracfone managed to transfer my number to the new phone but not...
Read more
Anonymous
IdealisticFoxTerrier802k

Hi, this is IdealisticFoxTerrier802 again, really I don't know how to log onto this site so I just keep posting comments. I have an update on this same TracFone: now the pos w...

Anonymous
Idealistic FoxTerrier802

Update (I am also the anonymous reply to Alec. Forgot to log in and just hit reply, so that comment is from me, Idealistic FoxTerrier802). Update, Tracfone finally added missi...

#1433904
Reply to reviews
I have been a trac phone customer for several years. Recently upgraded phone and minutes, spending hundreds of dollars to do so. I did this due to health issues, to assure I had plenty of minutes and time on the phone to rely on. My service was good into Feb. of 2020 &...
Read more
AlexTrac
AlexTrac

Hi. I'm AlexTrac. I read your post and am sorry that you are having problems with our service. This is never the experience we want you to have. We can take a look into this f...

AlexTrac
AlexTrac

Hi, MagnificentLeopardCat. This is Alex from TracFone Wireless. We're sorry for the inconvenience and trouble you've experienced with our service. I see you need help with you...

#1354207
Reply to reviews
Hi this Gigi, Have you ever thought about the people who work in Customer Service? Haven’t you stopped for a moment and think by yourself how might be the day for some of the representatives? The agents take at least 40 calls per day, trying to find a great solution...
Read more
Anonymous
Ron DeLay

Hi Gigi. I've worked with direct customer contact for years and can understand and appreciate the customer service reps, such as yourself, who, even though they don't have a s...

#1403340
Reply to reviews
I recently tried to upgrade my phone. For some reason the phone would not activate. When I tried to reactive my old SIM it would not reactivate so I activated an old TracFone to get through until the new SIM arrived. The phone worked 1/3/19 but 1/4 it would not make a...
Read more
AlexTrac
AlexTrac

Hi NervousAnteater. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish ...

AlexTrac
AlexTrac

Hi NervousAnteater. This is Alex from TracFone Wireless. We are very sorry if you have encountered some issues. We'd like to take a closer look into what's going on and ensure...

#1442232
Reply to reviews