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96 comments
I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
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OceanicCloudedLeopard119
#1707367

Lo mismo me paso y a mi dice que es LAE antena no puede hay nada tengo 2;432:87 y no puedo hacer nada quiero mi dinero.

Author
Location
Greenville, South Carolina
Review #155277 is a subjective opinion of poster.
42 comments
1.0
Details
I received a notice from Tracfone telling me to call to get a free replacement phone since my existing phone is 2G and they are going to 3G in this area. I called the number and, after 45 minutes, finally completed the process to get my free phone. When I asked about...
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Anonymous
#1307711

Two members of our household had tracphones and got the same message, but at different times. I got mine first and did get a replacement phone of the same type. The other me...

Author
Location
Catasauqua, Pennsylvania
Pros
  • Lg phone
Cons
  • Non english speaking customer service
  • Bait-and-switch
Reason of review
Poor customer service
Loss
$20
Preferred solution
Send the $19.99 phone as the FREE 3G Upgrade and a shipping label so I can return the $9.99 model A205G
Tags
Review #788901 is a subjective opinion of poster.
34 comments
3.7
Details
I own a tracfone w376 G Motorola phone. Tracfone sent me an e-mail stating that by april 28 2016 my phone will be cut off if i don't call and start a new phone exchange for a new updated phone with a G-3 system. I now have a G-2 system. After many calls with a...
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Anonymous
#1196252

I've got a subordinate for life phone and I spent a lot of money on my phone(it's kinda like a blackberry with the full keyboard on it full time,also service till 2035 or some...

Author
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #827140 is a subjective opinion of poster.
4 comments
1.0
Details
I purchased a tracfone (Samsung5" Galaxy grand prime) from Evine, a TV shopping network. I have had several tracfones over the years. This phone was supposed to come with 1350 min. texts and also data. I didn't activate for a period of time because I was keeping this...
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AlexTrac
#1712123

Hi VerifiableSawfish965. This is Alex from TracFone Wireless. We do apologize for the inconvenience this may have caused you. We are determined to help you resolve your issue....

Author
Pros
  • Previous years satisfactory service with other phones
Cons
  • No refunds given their mistakes
  • Refusal to honor contract of minutes with new phone
  • Lack of customer service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Poor Replacement Phones
  • Tracfone Frustration
Review #1575442 is a subjective opinion of poster.
Resolved
1 comment
1.6
Details
Have used Tracfone for years with annual plan. One month before year end expiry, I used a promo code they sent, to up for another year. Four days before regular expiry date, I received an email saying my year end was coming and I would be charged for another year. I...
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h.kitchener
#1667049

They may not have seen the auto renew charge because there is usually a "lag" period of time for it to post to their website/your records online. The charge will show up reall...

Author
Cons
  • Customer service ripoff
  • Unempowered service reps
Reason of review
Poor customer service
Loss
$131
Preferred solution
Full refund
Review #1504079 is a subjective opinion of poster.
6 comments
2.9
Details
My old phone is being discontinued, so I had to purchase a new one. I got an LG413. It cam last Tuesday. I activated it. Since then it has done NOTHING but update, and is didn't give me the option to only do it over WiFi. It has downloaded an Android Update EVERY DAY...
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AlexTrac
#1699431

Hi CutKillerWhale. I'm Alex from TracFone Wireless. I'm truly sorry for the unpleasant experience that you had with our service. I understand where you're coming from, and I w...

Author
Pros
  • No surprise bills
Cons
  • Lame customer service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Restore the data their updates have used, or refund my cost.
Review #1555467 is a subjective opinion of poster.
1 comment
1.6
Details
First off, I have been a loyal customer of Tracfone for at least 5 years. Tuesday, June 10, 2019, I learned that I was required to do a mandatory upgrade for Tracfone, and required to purchase a separate phone. The least expensive one was a $19.99 one, which I was...
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AlexTrac
#1703738

Hi SteadyPuffin. I'm Alex from TracFone Wireless. I’m very sorry that you’re having issues with our service. This is not the kind of experience we want you to have. We would l...

Author
Cons
  • Contradictory information
  • Long wait times
  • Customer service
Reason of review
Pricing issue
Loss
$5
Preferred solution
Price reduction
Review #1559721 is a subjective opinion of poster.
3 comments
2.3
Details
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
#1691462

Hi zlloyd. This is AlexTrac from TracFone Wireless. We are sorry to hear about it. Please chat with us at http://bit.ly/2qdrKHH so we can further assist you with your concerns...

Author
Pros
  • I used to like the affordability
  • Convenience of buying minutes once a year
Cons
  • Incompetent customer service
  • Tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1526027 is a subjective opinion of poster.
2 comments
2.6
Details
Be aware that if you purchase a Tracfone that you will be locked in to one provider. They don't say so on their website to make sure you ask . . . in my case Verizon doesn't provide coverage to my area, but the phone they sent me only works with Verizon.
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AlexTrac
#1698812

Hi QuickZebra167. I'm Alex from TracFone Wireless. I want to extend my sincere apology for the unpleasant experience that you had with our service. We would like to discuss th...

Author
Pros
  • Chat feature
Cons
  • Not given all information
  • Had to spend 2 hours to activate phone and was passed to 3 reps
Reason of review
Wasn't made aware of carrier this phone would be locked in to.
Loss
$80
Preferred solution
Let the company propose a solution
Review #1554320 is a subjective opinion of poster.

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 867-7183
All TracFone Contacts

Latest Question

TracFone Questions
3 comments
1.0
Details
I bought a Samsung 8 2 years ago through TracFone, the phone died. They told me to return it for a replacement and mailed me a return label. In the meantime I bought a cheap phone just to have a phone while I waited for my replacement. Instead of replacement my...
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VagabondSeal750
#1707664

I bought a SamsungTracFone then got an apple from the TracFone website . The sales person said it would be easy to transfer the data And so far it has NOT been easy . Ive spok...

Author
Cons
  • Being hanged up on
  • How 20 mins was worth pushing me away for
  • Customer service reps are substandard
Reason of review
Never sent replacement Samsung 8
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Defective Tracfone
  • Purposeful Obsolescence
Review #1565029 is a subjective opinion of poster.