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TracFone - Don’t honor own plan prices
Purchased 60 day service plan offered for $20 on their website from my iPhone. Was only credited for 30 days of service. Contacted customer service and was told the $20 plan only gives you 30 days, however that is NOT what they are selling on the website accessed from...
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AlexTrac
AlexTrac

Hi AnnualBluetickCoonhound352. I'm Alex from TracFone Wireless. We are sorry for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with ...

1.0
#1466753
TracFone - Purged over 1600 minutes!
I have (according to my phone) 7 days of service left and 1648 minutes Apparentaly, because of lack of use, they purged my phone of my time. The SIM card expired, so I replaced it. Now, they say they're unable to restore my minutes even after I bought and paid for...
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Anonymous
Anonymous

I suspect this is just another rabbit hole, but I will follow-through.If they fix this to my satisfaction, I will post their good service

AlexTrac
AlexTrac

Hi finickyboa. This is Alex from TracFone Wireless. We sincerely apologize for the inconvenience you may have experienced. We would like to review your account and resolve the...

1.0
#1271644

TracFone in Wilmington, Delaware - Just hating the company. They are just making the money.

TracFone - Just hating the company. They are just making the money.
I have bought 2 months plans for my card. Having 750 minutes, 1 GB Internet and 1000 SMS. Additionally I have bought India unlimited calling plan by paying 10 bucks. Now they cut my minutes of India from their 750 minutes and making my voice minutes balance zero. And they are telling me you have purchased that plan. I have receipt of that 10 bucks too. I just hate the company.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1149361
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TracFone - I never got my minutes for my phone please help me outir

TracFone - I never got my minutes for my phone please help me outir
It won't let me make outgoing calls can someone please text me back and see what's wrong with my phone. When do my minutes go on,,?
#1114881
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TRACFONE = SCAM
TRACFONE = SCAM
DO NOT BUY TRACFONE THEY'RE A SCAM! PLEASE WATCH MY VIDEO AND LOOK AT THE PICTURES ATTACHED TO THIS REVIEW, IT IS ALL EXPLAINED IN THE VIDEO AND THE PICTURES. I BOUGHT THE ZTE Citrine(r) LTETM PHONE ON THEIR SITE, IT IS ADVERTISED AS A 4G PHONE. THE PHONE ITSELF COST...
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1.7
#933254
Resolved Featured
Tracfone deactivated my phone for no reason
I checked my balance on 8-24-16 and had over 3800 minutes,4400MB data, 3300 text, and service was good until 10-13-16. Eight hours later I go to use my phone it was deactivated. Called tracfone reps several time to get hung up on and told many different stories of why....
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Anonymous
corey k

they need to fix this issue because i can't recover anything

Anonymous
Anonymous

Trouble all the way around. No one to solve any problems. They are always right. Their first, middle, and last names are fraud.

TracFone - Lose Signal With No Help
This start on July 19-21 last month when I wasn't getting no signal for no reason then on Aug. 1st I email them saying that I'm not getting a signal and waiting for a reply that took about 2-3 days later. So I got a reply from them saying that they try to call the...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.5
Ortonville, Minnesota
I liked
  • Price of phone
  • I liked the price of the phone
I didn't like
  • Worst customer service ever
  • Absolute poor customer service
#904389
Featured
TracFone - Service is barley working now.
OMG. Been with tracfone for years. Now since July when they reported a 1.8 billion loss, service across the US is bad. On Facebook, they give you a standard reply - contact us. Well I did, 3 times, and still waiting for an answer. About 4 weeks ago my phone which...
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Anonymous
Anonymous

Don't you just hate it when you can't find someone who speaks "american" to discuss a service that is barley working.

AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

2.4
I liked
  • Price and service previously
  • I was a good deal for my usage
  • On-line and automated contacts have always worked well
I didn't like
  • Lack of replys to inquiries
  • Absolute poor customer service
  • Lack of proper customer service
#901829
TracFone - Unhappy with new phone battery life un-acceptable which is a moot point as it would not allow outgoing calls after being activated
wanted phone with wifi connectivity - purchased a tracfone U671c had it activated and my air time transferred --- then trouble began --- the new phone received messages only from tracfone - but not calls nor anything else from anybody else --- meanwhile my old phone...
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Anonymous
Anonymous

Cheap company do not ask or expect any good services of any kind. Overseas non support is what you get. They should not be in business..

Anonymous
Anonymous

Agreed they are not doing their jobs. Would like help and it is not there. Cheap service until things go wrong.

1.0
Scio, Oregon
I didn't like
  • Representatives incapable of taking action
  • Heavy indian accent
  • Defective product and useless
#827000

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
All TracFone Contacts

Latest Question

TracFone Questions
Featured

I've been trying to restore service with my new tracfone for several weeks. I had to move my service from my old Tracfone to my new Tracfone because my old Tracfone ceased to function. Twice I had to call Tracfone to restore my service. Twice they have failed to...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to TF.CorpResolutionTeam@tracfo...

1.6
I liked
  • Having the same phone number
  • Cost when i used very few minutes
I didn't like
  • Live chat that doesnt work
  • Non english speaking customer service
  • Defective sim card in new phohe
#783954