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Four years after giving away my phone number and then trying to charge me for the phone minutes they took, I made the mistake of coming back to Tracfone a couple of years ago. I purchased 2gb of data online. The data was not added to my phone. In order to use it I...
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1.4
I didn't like
  • Loss of phone and minutes
  • Not being provided with service purchased
  • Bad company customer service
#1172471
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This is one of the most deceptive and dishonest wireless service providers I have ever had the displeasure to be associated with. Even though their service is advertised as no contract and pay as you go they have refused to let me add air time to my phone without...
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AlexTrac
AlexTrac

This is AlexTrac from TracFone Wireless.I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representativ...

AlexTrac
AlexTrac

This is Eddie from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives...

1.0
#1162638
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I have a family mobile plan everything was working well till i got a new phone witch i thought was t mobile. But it wasnt. It was tracfone. So for the last 7 months they have been disconnecting my service. Im signed up for auto pay ect and they keep telling me...
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AlexTrac
AlexTrac

This is Ramel from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives...

1.6
#1161117
Reply to reviews

Tracfone - Poor operation!!!!

Tracfone
#1151365
Poor customer service! Tracfone continually deducted data airtime during times of cell phone non usage! That's crooked as ***! They don't respond to my complaints about these deductions. I don't want to be contacted by Tracfone, they can't respond under normal circumstances, so why now!??
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Tracfone - Just hating the company. They are just making the money.
1/1

Tracfone - Just hating the company. They are just making the money.

Tracfone
#1149361
1.0
Details
I have bought 2 months plans for my card. Having 750 minutes, 1 GB Internet and 1000 SMS. Additionally I have bought India unlimited calling plan by paying 10 bucks. Now they cut my minutes of India from their 750 minutes and making my voice minutes balance zero. And they are telling me you have purchased that plan. I have receipt of that 10 bucks too. I just hate the company.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Tracfone - Customer Service? I think not.

Tracfone
#1133007
1.0
Details
The worst customer service i have ever experienced. Their technology is either in the dark ages, they have inept, untrained staff, or they have a lot if anger issues that they try to eleveate by just being downright rude to their customers. I am simply amazed. Wow. Just... WOW!
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy

Tracfone - Under warranty Tracphone not replaced

Tracfone
#1131685
We had a LG Tracphone that they said they would replace when we sent it to them. 5 weeks later and still no phone. Everytime we call its an excuse! Never by a phone from them
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I got a new email address. My Tracfone on-line account was registered with a different email address so when I try to get a new password they send it to the old email address that I can no longer access. I called four times to get my new email address on the account so...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you. To resolve the problem, please send us an email with your accoun...

2.9
#1159230
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Went from sprint to Trac Phone to save money. 1 1/2 weeks to transfer a phone number. Once it finally connected can't receive text from I -phone user's. I called them 6 times with no luck, they keep telling me everything looks good. It's a Samsung phone. I had no...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

#1158172
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VIA A LAND LINE I PURCHASED (USING MY CC) 365+ DAYS OF SERVICE ON 12/26/17 EARLY IN THE EVENING. MY CC WAS CHARGED BUT THE SERVICED WASN'T EXTENDED ON THE PHONE. CHATTING ONLINE WITH TWO OF THE REPS WAS USELESS. THERE IS NO RECORD OF MY PURCHASE ON THEIR SYSTEM,...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

1.5
I liked
  • It worked fine for several years until this problem started
I didn't like
  • Customer service very poor
#1157074
Reply to reviews
I recently upgrased an lg tracfone to a Samsung galaxy j7. first it took them over 4 days to transfer my old number to a new tracfone, then i realized that tracfone robbed me out of nearly 10,000 text, over 5.00 gb of data and 5000 minutes of talk that tracfone claims...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

1.0
#1156984
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Signed up for Tracfone autopay and after a couple years bought a new phone. When I transferred my acc't to the new phone Tracfone, without telling me, canceled the autopay, and deleted all accumulated minutes, texts and data. Not knowing what had happened I assumed I'd...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

#1156905
Reply to reviews
Hey TracFone! Do you want to get the service your outsource support call center PROMISES to provide for the money you spend on your contract?? Require your outsource call center to provide a reference number for each call interaction PRIOR to the call being picked up....
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

2.8
I liked
  • Outsource call center
#1155825
Reply to reviews
I got robbed by the Tracfone crooks. I bought a smartphone and minutes in September, 2017 from the Tracfone website. Bad move. Phone arrived quickly but did not work. Spent hours on hold with tech support for them to determine that the phone really did not work. They...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

3.4
I liked
  • Have been happy with existing flip phone and service
I didn't like
  • Being lied to repeatedly about non-delivery
  • Waiting on hold for over two hours while call was escalated
  • Waiting on hold for over an hour on follow up call
#1152020
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