TracFone

For some reason, after years of using my phone, my name was taken off Tracfone. Then I found out they wanted me to give them my password.

Well, now I can't get on my Tracfone at all. I can't believe this!!!

2 calls, twice hung up from customer service. I want to cancel my service for phone number 501-522-****.

Phone broke. No longer need this service.

I was about to inquire about obtaining a replacement phone since I lost my previous one. My phone number is 310-935-****. This is how I discovered this unknown person using my profile.

Just connect me using my same phone but as an all new start-up. I don't understand why you won't just do this one thing.

This message will not print 100 symbols. This has become a sick joke as far as I'm concerned.

Website not working for hours and days to load phone. Virtual assistant won't give you a live agent.

After hours and hours, I went to sales to get anyone live who double charged my credit card and still no extended time showing it was loaded on the phone on the website. Five hours in total, close to it yesterday with them still not fixed. Now I am overcharged, the phone is set to expire, and I have to get a credit for the overcharge.

I won't hold my breath when will someone actually fix the problem. Never apparently ten years a customer, it has gone way downhill for sure.

I just bought a TracFone and tried to activate it online and by pnone no luck my old phone was hacked and I cannot use it after years of using TracFone. i am very upset

Starting Dec 24, all of my texts, data, and phone minutes were wiped out. It took 3 hours to fix.

Then it happened again on January 28 and again on Feb 27, today. I have been a Tracfone customer for 20 years, no problems.

Verizon has bought out Tracfone. Now I have problems.

Rewards program offered a $10 off code for 1000 points. Deducted the 1000 points, but the code does not work on a refill.

Nothing of what was said, the offer just said $10 off. When asked to place the 1000 points back onto the rewards, I am told it cannot be done. The discount code is valid for device purchases rather than refills.

I'm sorry to inform you that reward points cannot be reversed once redeemed. That should have been revealed when the promo code was presented!

Last summer, my i14 was stolen. That same day, I went to Walmart and purchased an i13.

Now the phone locks up and called 911 twice. I was wondering if the phone is still under warranty and how to get a replacement.

Only able to 'talk' with a chatbot with a limited number of options none of which are "Would you like to talk to a live person?"

I wanted to change my email but to do that they sent a confirmation email to the old address which doesn't work. Can't talk to a person to fix it, they just send confirmation emails to the old address.

THIS IS NOT CUSTOMER SERVICE

Got a call from T-Mobile stating they took over Tracfone. Is this true? I want to stay with Tracfone.

I needed to activate a new phone, was having an issue that didn't allow me to continue with the activation, I decided to call Tracfone "tech support", the fellow, in India, told me that the line was blocked, and he was going to unblocked, and I had to wait 30 minutes for that. The 30 min.

passed, he was still on the line, and then he informed that the new phone had a new number, something that I told him not to do it, that I needed the same old number.

He tried to delete the new number, and couldn't do it. Well, I ended up with a worthless new phone, all because that technician screwed up.

simply be available to your customers.I was trying to add another year to my service to no avail. 00000

Activated my new phone and did not get set up. Paid with service plan card and did not get any service.