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What happened? We've been blatantly lied to, repeatedly by trac phone supervisors. One supervisor in particular who's decided to call himself 'John' has lied to us several times & has even given us a fake number to reach him on. When did it happen? My husbands on the...
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1.0
#1306607
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went on chat because my phone ran out of mins. I had 450 mins on 7/12/18, and today, 7/15/18 I have 0. I don't use my phone that much. My phone was set up on autopay, but after talking with an agent a year ago, something got changed, now autopay doesn't work, won't...
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#1304296
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10 plus year trac fone customer. I will miss them. Here is what happened. They ripped me off for $25! I needed a new phone card. I am in rural Montana. Long drive into town. The only cards I could find said "smart phone only" . My old trac phone is dumb as a rock, but...
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Anonymous
Louis Lowe

I have been a tracfone customer for over 10 yrs, completely satisfied until now. This is the 2nd time in a row this happened to me. I bought a $15 smart phone pkan card that o...

1.0
I liked
  • Prior service was excellent
  • Long time customer
#1303943
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I was looking at TracFone's web site today and checked my account. I noticed that the phone number attributed to my account was NOT my cellphone number. I called TracFone's customer service and learned that my number was "too old" and had expired. I have no idea how...
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2.9
I didn't like
  • Poor compensation for their incompetence
#1300250
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Tracfone - They are horrible to deal with, I had 683 min. on a Tuesday

I call them for 3days in a row. They keep saying give them 24 hours and call back. I still do not have a answers after 4 calls. I will lose 100. Dollars and that is wrong. Do not buy any of their products. You will be sorry
#1297432
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I have tried to resolve my issues with this company well over 200 times. This is not an exaggeration, probably an understatement. I have called customer service so many times trying to rectify this problem, nothing changes. The reps lie, supervisors are rude and as far...
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1.4
#1296685
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Bought a Tracfone (ZTE Cymbal LTE) and discovered that it came with a Verizon Sim Card, Verizon does not work in my area. I called them and after 15 minutes of dealing with FLAWED idiotic automated system finally got onto a person who could barely speak English and who...
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#1294109
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Tried to activate 3 phones. 8 trips to Target, $40 in free Target Cards, which isn't worth $2 per hour, Failure after Failure with customer service. Filed a complaint with Attorney General, fixed temporarily. Following month 1,400 minutes disappeared. Bought 3 one year...
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#1292134
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Just trying to make a routine change in my card so that I could upkeep with my previous plan. Ended up being on the phone for an hour and a half because of the manner in which the system is organized. The people themselves were fine, but even the simplest call into...
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AlexTrac
AlexTrac

Hi BusyPolecat. This is Alex from TracFone Wireless. We're sorry for the inconvenience that you have experienced with our customer service. As your service provider, we are de...

2.5
I liked
  • Were able to get me the previous plan i had
I didn't like
  • It took one and a half hours on with customer service
#1283329
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Upgraded Tracfone 3 years in a row where I was told I purchased cumulative Triple Minutes/Data/Texts for Life each time. But they now suddenly claim unable to even inform me of my balances. I have no idea when my airtime may run out. I pray my services function until...
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AlexTrac
AlexTrac

Hi RawFoxTerrier. This is Alex from TracFone Wireless. Our sincere apologies for the bad experience that you have gone through with our service. This is definitely not the exp...

1.1
#1279514
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