TracFone Reviews
TracFone Reviews
I have a TracFone. Connected with safelink because it's a government phone.
I am part of the EBB Network will get free data and I believe that I have been hacked and my data is being shared or stolen or however you put it. I get kicked off my phone all the time and they have taken over my phone. I'm going to call track phone about this on Monday it's been going on for a couple weeks but I doubt if they'll do anything because they're probably the ones that are doing it.
Is there anyone out there in TracFoneland that is having the same problem that I am having right now? I know by the way I can't even install any kind of antivirus program I don't know why.
SAME AS OTHERS THAT COMPLAINED ABOUT LIES BEING TOLD BY TRACFONE ABOUT FREE REPLACEMENT PHONE ‼
User's recommendation: TRACFONE SUCKS AND BUYERS BEWARE OF LIES AND DECEPTION.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer- Take your pick
No phone service since 12/20/21!
I still do not have service, even after getting a new number and paying for minutes!
User's recommendation: Go elsewhere. DO NOT APPLY!
- Not able to receive or make calls
- Lack of knowledge or caring
- Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy 3g phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSIM locked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Carol C Imk. This is Alex from TracFone Wireless.
Our sincere apologies for the inconvenience this has caused you. We completely understand that your time is valuable, and we want to make sure that you get the assistance you need. To further assist you with your refund request, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for your patience.
Hi. This is Alex from TracFone Wireless.
We regret to hear that you are displeased with our product and service. We understand that your previous experience was unpleasant and we wish to make it right for you. Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi Mike K Pjx. This is Alex from TracFone Wireless.
Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you for doing business with us.
- Sometimes cost and simplicity
- Use up minutes calling customer service
- Customer service bad
- Slow customer service
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Hi. This is lex from TracFone Wireless.
We understand where you are coming from, and we apologize for the trouble you have encountered with our customer service. Please be advised that the major carriers are continually improving their networks as a result the older generation phones will not work and we need to migrate all TracFone customers currently using non-VoLTE devices. We have tailored several special offers, for designated customers in hopes of continuing long-term loyalty and most importantly, avoid service interruption. With an upgraded phone, you can now begin using the enhanced features of the new network, such as: Improved call quality Ability to talk and use data services at the same time Faster data connection speed Increases handset battery life Allow us to check your account so we can further discuss this with you.
Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi, Russell D Mez. This is Alex from TracFone Wireless.
We understand your frustration, and we apologize for all the trouble we have caused you. If you do not purchase and add airtime prior to the Service End Date, your Tracfone Service will be deactivated on the Service End Date and you will lose your phone number even if you have minutes remaining. To prevent this from occurring, please keep your Tracfone Service active by purchasing and adding an Airtime Cards on or before your Service End Date. Tracfone reserves the right to deactivate any phone for which there is no voice, text or data usage for a period of six (6) consecutive months for Smartphones and twelve (12) consecutive months for other phones.
If your Service is deactivated, your Service can be reactivated by purchasing and adding an Airtime Card. Once reactivated, your phone may be assigned a new phone number. Airtime which remained unused at the time of deactivation will still be available if Service is reactivated within sixty (60) days from the deactivation date, otherwise any unused airtime will be lost. For more information, you may read through our Terms and Conditions https://www.tracfone.com/terms-and-conditions.
For further assistance, please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.
- Inexpensive for people who just use a phone as a phone
- Cost when i used very few minutes
- Unacceptable contact for corporate offces
- Lost 900 service mins and 400 talk mins
- Terrible customer service & delivery service requirements
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi, Margaret K Cmf. This is Alex from TracFone Wireless.
We understand your frustration, and we apologize for the trouble this has caused you. As one of our long time customers, we didn't mean to make you feel this way. Allow us to gather some information so we can better assist you with your concern. Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will be glad to hear from you.
- Great service for years
- Doing away with phones and having to pay for another
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHi donald s Hbz. This is Alex from TracFone Wireless.
We're sorry to know that you still haven't received your replacement phone. We understand how you feel, and we will be more than glad to help you. Let's go over all the details and options together. Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
- Have not received replacement phone in 78 days
Need a monthly payment statement
Hi. This is Alex from TracFone Wireless.
Total customer satisfaction is determined by variety of factors, but none is more important than the customer's experience. We sincerely apologize for the trouble you have encountered with our customer service. To purchase a phone, you may visit our website at https://www.tracfone.com/phone. You can also contact us so we can better assist you.
Please chat with us using this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Hi CharlesA M. This is Alex from TracFone Wireless.
We read your post and we are reaching out to you. We are sorry to hear it. Let us take a closer look into what's going on so we can work with it and ensure a resolution for you. To further discuss this, please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
We are looking forward to work with you. Thank you.
- I have been a customer for a long period of time
- Cannot talk to the proper representative
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Hi Tahiana R. This is Alex from TracFone Wireless.
We are sorry to hear about it. You may to send a request to unlock in order to use it in your area. To unlock your phone, you will need to meet out set of unlocking requirements. To further discuss this, please chat with us through this link http://bit.ly/2qdrKHH.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
To more about our Unlocking Policy, you may also text the word UNLOCK to 611611. Thank you.
Hi Tahiana R. This is Alex from TracFone Wireless.
Yes, we can help you unlock the phone. To further assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You may also text the key word HELP to 611611. Thank you.