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Most Helpful
I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
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SteadyPuffin
SteadyPuffin

Sometimes I like TracFone. Sometimes I don't. I don't like their website at all, and I don't like the way some of their CSR's conduct business. The signal is actually very goo...

Anonymous
Anonymous

I'm getting restrictions 34

#155277

TracFone - Lost or stolen

My phone was lost or stolen how can I get a new one and new sim but keep my old number
4.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Style and Design
Value for money
Website
#1562880
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I don’t know if this email will mean anything but I am a 6+ year customer of straight talk and have bought tracfones too over the years. Recently I started having issues with my calls -people on the other line could not hear what I was saying. I first went to Apple to...
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AlexTrac
AlexTrac

Hi GratefulPanther333. I'm Alex from TracFone Wireless. Thank for being a loyal customer over the years, and I want to extend my sincere apology for the unpleasant experience ...

MariaST
MariaST

Hi GratefulPanther333. This is Maria from Straight Talk Wireless. We do apologize for the inconvenience you had experienced with our customer service. We are determined to hel...

#1561639
First off, I have been a loyal customer of Tracfone for at least 5 years. Tuesday, June 10, 2019, I learned that I was required to do a mandatory upgrade for Tracfone, and required to purchase a separate phone. The least expensive one was a $19.99 one, which I was...
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AlexTrac
AlexTrac

Hi SteadyPuffin. I'm Alex from TracFone Wireless. I’m very sorry that you’re having issues with our service. This is not the kind of experience we want you to have. We would l...

1.6
#1559721
Purchased a Motorola G6 phone and it stopped working in less than a month. Contacted TracFone and was told that a replacement would be issued. I received a refurbished LG phone with only 16GB of memory where as the Motorola G6 had 32GB of memory. This is a scam as I...
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AlexTrac
AlexTrac

Hi OrdinaryKoala295. I'm Alex from TracFone Wireless. I'm very sorry that you are having issues with our service. We would like to discuss the details of the issue, so that we...

2.7
I didn't like
  • Customer service or the handling of warrantied items
  • Customer service
  • Web is not working correctly
#1556551
Husband sat on & cracked the screen of his phone. So 3.5 days ago, we go purchase another phone for him. I followed procedures to a "T" to activate new pos phone. Since then I have live chat twice, also have called 800# numerous times (spoke with an actual human...
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AlexTrac
AlexTrac

Hi UnbiasedLionfish. I'm Alex from TracFone Wireless. I sincerely apologize for the trouble this has caused. We would like to discuss the details of the issue, so that we can ...

2.4
#1556078
My old phone is being discontinued, so I had to purchase a new one. I got an LG413. It cam last Tuesday. I activated it. Since then it has done NOTHING but update, and is didn't give me the option to only do it over WiFi. It has downloaded an Android Update EVERY DAY...
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AlexTrac
AlexTrac

Hi CutKillerWhale. I'm Alex from TracFone Wireless. I'm truly sorry for the unpleasant experience that you had with our service. I understand where you're coming from, and I w...

CutKillerWhale
CutKillerWhale

I sat in the chatroom until it timed out. Never did get a supervisor.

2.9
I liked
  • No surprise bills
I didn't like
  • Lame customer service
#1555467
Due to 2G migration, had no choice but to upgrade phones for my husband and I. Bought 2 new iPhone 6ses. 1 works great, but the 2nd one didn't come on, light up or charge after inserting SIM card. Contacted Trac-fone and was told they don't exchange or repair iphones....
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AlexTrac
AlexTrac

Hi AwakeBostonTerrier399. I'm Alex from TracFone Wireless. I'm very sorry that you are displeased with the service. This is not the kind of experience we want you to have. We ...

AlexTrac
AlexTrac

Hi AwakeBostonTerrier399. This is Alex from TracFone Wireless. I'm really sorry for what happened to your phones. We are determined to help you resolve your issue. Please chat...

#1555003
Be aware that if you purchase a Tracfone that you will be locked in to one provider. They don't say so on their website to make sure you ask . . . in my case Verizon doesn't provide coverage to my area, but the phone they sent me only works with Verizon.
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AlexTrac
AlexTrac

Hi QuickZebra167. I'm Alex from TracFone Wireless. I want to extend my sincere apology for the unpleasant experience that you had with our service. We would like to discuss th...

2.6
I liked
  • Chat feature
I didn't like
  • Had to spend 2 hours to activate phone and was passed to 3 reps
  • Not given all information
#1554320
I am seeing "no service" in an area (specifically my son's school) where we once had great service. 5 blocks away, at my house, we have service. When I called Tracfone from the location in question, the customer service representative was very nice, but kept putting me...
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AlexTrac
AlexTrac

Hi NiftyPigeon304. I'm Alex from TracFone Wireless. I'm very sorry for the trouble this has caused you. We would like to discuss the details of the issue, so that we can addre...

#1552949

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
All TracFone Contacts

Latest Question

TracFone Questions
Well Nothing happens as simple as that. I bought Brand New SIM and Brand New Plan for activation. It asks you to register on the website and enter the sim details and Plan Pin I did but after half a day later it says SIM active on the website but Not on actual phone...
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AlexTrac
AlexTrac

Hi, VerifiableMagpie868. This is AlexTrac From TracFone Wireless. We're very sorry for the inconvenience that you've encountered with our service. We appreciate the details on...

VerifiableMagpie868
VerifiableMagpie868

Ok here is timeline of events -------------------------------------------------------------- 5/23/2019 -- Activation 5/23/2019 -- Talked to someone opened ticket after not get...

1.0
I didn't like
  • Service is not active and waste of my time
#1544872