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I have used them since 2014 .. My mother purchased this new phone for me in July .. Service date ends tomorrow .. I am in the hospital and they will not extend my service date which means i will lose 700 minutes and 937 texts .. I will take my business elsewhere!
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AlexTrac
AlexTrac

Hi GlumSpiderMonkey. This is Alex from TracFone Wireless. Thank you for being one of our longtime customers. We apologize for the trouble that you have been through with our s...

1.0
#1360369
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Been using tracfone since 2006 with good results. Purchased a new phone through tracfone to upgrade and it wouldn't send or receive text ot cslls unless I could visually see cell tower. *** phone! One week old and couldn't get another phone ( wouldn't honor warranty)...
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. We apologize for the trouble that you have been through. Allow us to gather some information so that we can better assist you. Please ...

#1357818
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I have been a trac phone customer for several years. Recently upgraded phone and minutes, spending hundreds of dollars to do so. I did this due to health issues, to assure I had plenty of minutes and time on the phone to rely on. My service was good into Feb. of 2020 &...
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AlexTrac
AlexTrac

Hi. I'm AlexTrac. I read your post and am sorry that you are having problems with our service. This is never the experience we want you to have. We can take a look into this f...

AlexTrac
AlexTrac

Hi, MagnificentLeopardCat. This is Alex from TracFone Wireless. We're sorry for the inconvenience and trouble you've experienced with our service. I see you need help with you...

#1354207
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The representative kept me on the phone at least 1/2 hour while she fiddled around pretending to help me. It should be straight forward like my Walmart family tracphone. Just enter serial number, pin number, and some personal information. Also supply a service plan...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We're sorry for the trouble you may have experienced with the activation of your phone. Allow us to help you with it. We need to check you...

#1347412
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My tracfone is brand new thru best buy. I have a no contract service plan. I cannot activate my phone! At tracfone.com i activated the service plan, entered the serial no., the sim card no. which matches under about phone. But the message says no service available! The...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless. We’re sorry for the trouble you may have experienced with the activation of your device. We understand where you're coming from. We'd like...

1.5
#1347312
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On Friday 8/31/18 I always check my amounts with Tracfone. I had 313 texts remaining. Phone was off all weekend and when I activated it today, I tried to send a txt and rec'd the "Message Blocking is Active". Upon calling customer service, I was told that I used all my...
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AlexTrac
AlexTrac

Hi, LivelyLittlePenguin. I’m Alex from TracFone Wireless. We’re sorry for the trouble this issue has caused you. However, we'd like to learn more about your situation and what...

#1346443
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I know someone who bought a Tacfone plan advertised as "no contract", prepaid, as you go from Walmart. The price of the phone was very reduced, and, in any other sector of society, when you buy a reduced-price product, you can safely assume that the paying price is...
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AlexTrac
AlexTrac

Hi, SuperbKillerWhale823. This is Alex from TracFone Wireless. We apologize for the wrong information. Our branded phones do not unlock eventually. You will have to request fo...

2.3
I liked
  • Phone choice
  • Phone price
I didn't like
  • Fact the you do not really on the phone until a year is up
  • Phone is not yours because it is locked
  • Functionality inside buildings
#1341014
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Having just tried to switch to Tracfone service from StraighTalk. You would think that being the same company it would be easy. Their Customer Service agents have almost zero knowledge, insisting i abandon my new iPhone for a substandard Samsung J3 Luna to be able to...
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Anonymous
sfxphil

As requested i again contacted Tracfones chat line and this time managed to talk to an Agent who actually knew what they were talking about, within a 15 minute chat all my que...

AlexTrac
AlexTrac

Hi, SeriousZebu. We want to sincerely apologize for your negative experience with our service. However, we'd like to learn more about your situation and what exactly happened....

1.7
I didn't like
  • Customer support
#1339997
Reply to reviews
I was on automatic pay plan in which payment is deducted from my bank on quarterly basis. Even though payments were deducted timely, Tracfone discontinued service for lack of payment. I paid for several months for which I received no service. I contacted Customer...
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AlexTrac
AlexTrac

Hi, JealousPeacockButterfly189. We want to sincerely apologize for your negative experience with our service. However, we'd like to learn more about your situation and what ex...

#1337902
Reply to reviews
Tracfone customers be advise...this has been my experience when dealing with Tracfone. If you submit a concern or complaint about your cell service that relates to another company's equipment (I don't believe that Tracfone owns any cell tower equipment or voicemail...
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AlexTrac
AlexTrac

Hi. My name is Alex from TracFone Wireless. We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the high...

#1336452
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