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Most Helpful
I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
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Anonymous
Anonymous

I'm getting restrictions 34

Anonymous
Roger D. Warren

I've had tracfone since Dec.23 2004. And I still tracfone. I am absolutly love it. It's just like they say "NO SURPRISES,YOUR IN CONTROL"I'll keep tracfone 4 as long as they ...

#155277

TracFone - Better now

finally talked to a person who advised that I could get a replacement phone and did not have to return the bad one . Will wait for the new one. Retract my bad comments !
3.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1538294
Show
new samsung had a bad camera focus issue Return policy is 30 days and to then reorder not acceptable. will go to walmart and eat the $50
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AlexTrac
AlexTrac

Hi GustyShihTzu291. I'm Alex from TracFone Wireless. I noticed your post on this blog and I want to help you. Please click on this link http://bit.ly/2qdrKHH to chat with a li...

AlexTrac
AlexTrac

Hi GustyShihTzu291. I'm Alex from TracFone Wireless. I'm sorry that you are having issues with our service. Please click on this link http://bit.ly/2qdrKHH to chat with a live...

2.0
#1536626
I guess as long as everything goes along good, Tracfone in alright, but if you experience a problem and call for a representative be prepared. Over the course of a year I have never been satisfied with the language barrier, the professionalism, getting the rep to even...
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AlexTrac
AlexTrac

Hi EcstaticBear. I'm Alex from TracFone Wireless. We are sorry to hear that you are displeased with the product and service. If you should need assistance, please click on thi...

2.1
I liked
  • Overall service
I didn't like
  • Customer service department
#1532629
I want to add my complaint to several others regarding poor customer's service ( inattentiveness, impatience, inaccuracies, language barriers and limited knowledge of plans and how to facilitate customers) and inaccurate information. I am returning the phone without...
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AlexTrac
AlexTrac

Hi CornyBiddy776. I'm Alex from TracFone Wireless. We apologize for the inconvenience this has caused you. Let us help you with your concern. Please click on this link http://...

I didn't like
  • Service
  • It did not provide the service as advertised
#1529670
I have been using Tracfone for a while now, and was always content with the company, until I found out they were going to discontinue service for 2G phones, and I had to buy a newer smartphone to be able to keep my phone service.... So, I purchased a new phone from...
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AlexTrac
AlexTrac

Hi zlloyd. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For yo...

2.3
I liked
  • Convenience of buying minutes once a year
  • I used to like the affordability
I didn't like
  • Tech support
  • Incompetent customer service
#1526027
two months ago I purchased a 200 min.tf card from a retailer.tf killed my ph. their deaer had not paid them.my daughter bout a small card from a different store.i am a dav 60 years. my knees. I live alone in thae woods I often carry 3 phones .I bought a card to add to...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat ...

#1524115
Every time I call the 800 number for service I get somebody who speaks broken english, doesn't seem to care about my problem, and if I am lucky enough to get thru their head they don't seem to have any technical expertise anyway so I wonder about the hiring process for...
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AlexTrac
AlexTrac

Hi WeirdAbyssinian634. I'm Alex from TracFone Wireless. I want to extend my sincerest apologies for the negative experience that you had with our service. Allow us to help you...

2.6
I liked
  • Long time customer
  • Samsung galaxy phone
  • I was a good deal for my usage
I didn't like
  • Customer service or the handling of warrantied items
  • Tech support
  • Tracfone customer service
#1522753
Everytime I call the 800-867-7183 number I get a rep who doesn't speak english very good, seems to care less about my problems and I getting ready to cancel my service & goto another carrier! Also forget about transferring your line to a new carrier as they will try &...
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AlexTrac
AlexTrac

Hi WeirdAbyssinian634. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrK...

#1522752
over the last three weeks, tracfone four times sent me an email thanking me for contacting them(which i didnt do) andmthen deactivated my phone, even though it has contracted service for 4 more years and 400 minutes. I then have to spend an hour or two with their...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat ...

#1520774

Contact TracFone Customer Service

Mailing Address:
TracFone Wireless, Inc.
9700 N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 867-7183
All TracFone Contacts
Phone was shutoff when i was never with tracfone or safelink used my information and was violated rights by customer service. Filed a claim just to get them to do job right. Worst company and stupid employees.
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AlexTrac
AlexTrac

Hi FailingCichlid444. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry that you are having some problems. Please click on this link http://bit.l...

1.0
#1517395