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TracFone
Reviews Chart
$200K
CLAIMED LOSSES
1.5K
TOTAL REVIEWS
210K
PAGE VIEWS
19
ISSUES RESOLVED
I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
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96 comments
Aleczander
#1707367
Lo mismo me paso y a mi dice que es LAE antena no puede hay nada tengo 2;432:87 y no puedo hacer nada quiero mi dinero.
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ID
Location
Greenville, South Carolina
Service
Tracfone Phone Service
Theft of funds and services
I am sending this message because this company has taken my phone service and money from my account and didnt provide service for the full 30 day they were paid for and they took money from my bank account that was not returned I have filled a complaint with the bbb and the fcc about this company and I will be filing a 1983
ID
Location
Maricopa, Arizona
Poor service
My phone is down since December 24 being on the line with customer service for more than 3 hours they still ca not figure out the problem. Now they escalated the issue and need to wait 72 hours.
ID
Loss
$150
Preferred solution
Full refund
They suck
no 1000 texts for $5 all other plans are a ripoff. customer service is horrable
User's recommendation: stay away.
ID
Loss
$10
Preferred solution
both refund and apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStupidity of Tracfone repeated & unnecessary text/email "reminders"
Again, this month, I got a text saying monthly payment was nearly due, THEN a text reminding that auto payment was about due, AND an email that payment would happen, AND THEN a text that it had happened. TODAY I got text thanking me for "recent transaction"! Had to call Customer Service because there WAS NO RECENT TRANSACTION! Had to apologize, repeatedly, to Representative Lynette, for the tone and loudness I used trying to express the STUPIDITY and aggravation of something that was supposed to be AUTOMATIC! Are you really technology sound? Does "automatic" mean anything close to not being necessary to repeatedly bringing it up? It does NOT inspire confidence! Notice the ALL CAPS? I am so close to bagging this "relationship" with Tracfone because it is too dumb to be trusted. Have a nice day.
User's recommendation: Too annoyed to make suggestion.
ID
Pros
- Coverage
Cons
- Overkill re billing
- Overkill re auto-billing
Preferred solution
Apology
Buying a flip phone
Trying to purchase a basic flip phone without a camera.I went on the web site and chatted with a representative and he said go to shop and I could purchase one but I did not see any.Thank you. If you can help me with this I would appreciate it.Thanks again.
ID
PissedConsumer.com fights for consumer rights
New phone less two months old/
Send for replacement Dec 10 2020 and no phone still. $$$$ for phone and added mins. Well as say BEEN OVER????? We take your money, and we don't give a damn about you. AREUSA Cops have sold us out. Just like IBM; ECT. Need to find a good USA Company; what ever the cost and support??.
User's recommendation: NO NO NO NO NO.
ID
Location
Chambersburg, Pennsylvania
Loss
$20
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLocked SIM card
I purchased minutes from Tracfone using my iPhone that was unlocked. The service was prepaid in full. My purchased minutes expired and I wanted to change providers but the new provider could not provide service because the phone was locked. Tracfone is holding my phone hostage! If I want to use my iPhone it must be through Tracfone. I have contacted them several times their response "It is company policy to lock the phone forever". I Have lost the purchase price of my iPhone unless I use their service.
ID
Location
Westminster, Colorado
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo warn people not to use Tracfone
I'm trying to change from Tracfone to another company. I was told by several Tracfone agents that my phone was unlocked. When I went to transfer to the new company I was told my phone was locked. Once again called Tracfone and agent assured me phone was unlocked and phone number was transferred. Called new company and nope it was still locked. Called Tracfone this morning and another agent says she would refer me to the unlocking dept. and they tell me it takes 48 hours (work hours) for it to be unlocked. Today is 12/23, Tracfone is off tomorrow and Christmas and with weekend, the phone will not be unlocked until Tuesday of next week. I'd been a Tracfone customer for over 10 years and this is how customers are treated. STAY AWAY FROM TRACFONE.
User's recommendation: STAY AWAY.
ID
Pros
- Cheap
Cons
- Lousy service
Preferred solution
Unlock the phone promptly and not lie to customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Customer svc
Everything was resolved favorably. Phone is working ok..also received my refund for the phone that was returned.
User's recommendation: Buy from tracfone.
ID
Pros
- Great cust svc
- Samsung galaxy phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad service
Contacted 4 associates in 1 day. All very hard to understand due to GARBLED voices. Item not resolved. Very poor connections.
ID
Loss
$43
Preferred solution
Let the company propose a solution
Your phones are "No Good!!!"
Purchased a Tracfone, 2 months ago. When I make a call and I have to press a #, to speak to someone, there is NO, keyboard!!! Phone starts blinking, off and on!!!
User's recommendation: Do Not Buy!!!
ID
Cons
- Service is trained to be unhelpful
Loss
$40
Preferred solution
Let the company propose a solution
Need to carrier unlock my trac phone
All I wanted was to have tracfone to unlock my phone but no one will respond to my request
User's recommendation: Do your homework before spending your money.
ID
Location
Rocky Mount, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTracFone disabled a recently purchased phone without notice
I had been using a phone number for more than four years. The screen my phone got cracked so I ordered a new phone and asked for my number to be transferred to the new device. I made two calls on the new device, then TracFone disabled my access to the phone number. The company says it got a call from another customer saying the transfer of the number was not authorized even though I was the customer using the number for more than four years. They are demanding documentation of proof of purchase. They say it will take up to five business days to verify. How the company could not perform a simple transaction of transferring the number to a new device is astonishing.
User's recommendation: Choose any provider other than Tracfone.
ID
Service
Tracfone Cell Phone Activation
Cons
- Incompetence in transferring phone number to new device
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Stay away from this company!!
Update by user Jan 10
Company fixed the issue and I have been provided with product replacement. TF sent me a brand new model of same phone sent in for replacement..
Original review updated by user Jan 10
After going thru 4 SIM cards in 3 months,I called to return for a replacement phone.It is now 6 days since they have received the defective phone.I have NOT gotten my replacement phone yet.I have called and chatted with the *** who 'work' there.I was told 3-5 days after they received the defective phone that I would receive new one.NOW they tell me 7-10 days.It took a total of one month to get this issue resolved. User's recommendation: Do not buy a phone from these shysters.
Resolved
ID
Location
Sterling, Illinois
Service
Tracfone Replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInternet Connection
This is going to be a little difficult to explain because I have misplaced all my information. My phone number is 207-702-**** and I have to add minutes Feb 2021. My problem is I have done something wrong. It keeps saying 'No Internet Connection' Check your network connection. I use. Firefox, Google, and Outlook on my computer and have Spectrum on my TV, landline, and computer internet. My computer internet connection is working fine. Like I mentioned I don't have the make or model of my TracFone but it is a Smartphone model. (lots smarter than me) but that is why I hope you can help me with the internet connection. I can't find the menu button anymore. I appreciate your step by step help. John Nelligan
User's recommendation: Internet Connection.
1 comment
ID
Pros
- Covers a large area good sound and at a good price
Preferred solution
Internet Connection
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John,go to settings and look under my phone or about phone.Your info should be in there.