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Tracfone - Got monkeys working there?

I'm trying to rectify and my email keeps coming back they can't find my acc with the verification # I have,,Same # I've been using for yrs.
#1454570
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I got an email from Tracfone offering an additional 30 in of talk time for adding 60 min to my account. When I tried the promo code , the website responded with "invalid code". A on-line chat revealed that I got the email for a basic phone but I have a BYOP smart...
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AlexTrac
AlexTrac

Hi NumberlessGiantPandaBear. I'm Alex from TracFone Wireless. I noticed your complaint and I want to help you. Please click on this link http://bit.ly/2qdrKHH to chat with a l...

2.6
#1451874
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My phone worked Ok for a week. Then all I get is a message saying I am not connected to a network. I bought this as am emergency phone. All i get is the same message no matter where i am at. Tracfone has gone downhill. Must have been all the free Obama phones they gave...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your conv...

#1451736
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have a rebel 4 lte i spent hours with 3 different tech looking at my phones internal number, serial numbers etc they assured me that i needed to buy a at&t sim kit at walmart and it would fix my poor signal because it would use at&t towers instead of verizon towers and...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone. I noticed your post on this blog and I'm sorry you are having some problems. To further assist you in resolving your concern, please click on this ...

#1447792
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I wanted to move my service after being a costumer for 10 years and they refuse to unlock my phone without me paying hundreds of dollars!! Waited for more than an hour on multiple occasions for help and no one would help me! They are the worst company to work with out...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. To assist you in unlocking your phone, please contact one of our customer care represent...

1.0
#1447312
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I purchased a LG Phone on a packaged deal with Tracfone. It started to mal function & it was only about 9 months old so it was covered by the original warranty. I returned the item to Tracfone expecting to get a replacement of the same item. Well that did not happen....
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AlexTrac
AlexTrac

Hi ChivalrousMagellanicPenguin. This is Alex from TracFone Wireless. We are very sorry if you have encountered some issues with the device you've purchased from us. We'd like ...

I didn't like
  • Bait-and-switch
  • Customer service & dishonest pracrtices
#1446522
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To many times to list. I have tried 4 different Trac phones none of them work right yet I pay for this ,no more !!!! Sad Shocked : Angry
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AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. I read your post and am sorry you’re having some problems. Allow us to review your account so we can provide you with a concrete resol...

#1445355
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Old tracfone is cracked. Bought another phone and plan. Got new phone set up and kept old phone number. New phone will not allow me to make or receive phone calls. Customer service is useless and a joke. I have been hung up on three times. I gave up on the last try...
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AlexTrac
AlexTrac

Hi. I'm Alex from TracFone Wireless. I noticed your post on this blog and I'm sorry you are having some problems. Please click on this link http://bit.ly/2qdrKHH to chat with ...

AlexTrac
AlexTrac

Hi. This is Alex from TracFone Wireless. Please accept our sincere apology for the inconvenience you have gone through. We understand the importance of correcting the issue th...

#1444826
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I recently tried to upgrade my phone. For some reason the phone would not activate. When I tried to reactive my old SIM it would not reactivate so I activated an old TracFone to get through until the new SIM arrived. The phone worked 1/3/19 but 1/4 it would not make a...
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AlexTrac
AlexTrac

Hi NervousAnteater. I'm Alex from TracFone Wireless. We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish ...

AlexTrac
AlexTrac

Hi NervousAnteater. This is Alex from TracFone Wireless. We are very sorry if you have encountered some issues. We'd like to take a closer look into what's going on and ensure...

#1442232
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Tracfone is in very much in need of creating a card just for those in need of just service date! Especially those Smartphone cards that start out 30 days on 15 dollar card. This is a major issue need to be addressed openly and on one on one with someone. It would be...
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AlexTrac
AlexTrac

Hi HandsomelyPony. This is Alex from TracFone Wireless. We would like to take this opportunity to thank you for spending your precious time showing interest with our service p...

#1441543
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