Phone is working now, but still waiting on a phone call. I was told someone would call back two different times at certain times and no one called! The phone was not working then!

Phone not dialing out or receiving calls. Second day trying to resolve this. They say it's fixed or they will call and no one does. NEED TO SPEAK TO SOMEONE!!
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#2304053

Hi. This is Alex from TracFone Wireless.

Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out.

For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#4337347 Review #4337347 is a subjective opinion of poster.
Location
Little River, South Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Phone was deactivated after I replaced the old sim card with a new sim card.

2.9
Update by user Jan 06, 2023

I submitted a review 01/05/2023 to Tracfone, which is currently being reviewed.

Original review posted by user Jan 06, 2023
My backup phone was deactivated after I replaced the old sim card with a new sim card. I had 365 Talk/Text/Data paid till 08/07/2023. Phone was cancelled 12/10/22. I called Tracfone customer...
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3 comments
#2303292

Hi, David B Eyg. This is Alex from TracFone Wireless.

Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully evaluate your situation and help you out.

For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#4275349 Review #4275349 is a subjective opinion of poster.
Location
Doral, Florida
Pros
  • No contracts
Cons
  • Customer service
Preferred solution
I would like to have my phone reactivated with the Talk/Text/Data totals of December 05, 2022.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Have been waiting for warranty replacement phone for over 3 weeks.

1.0