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TracFone
Reviews Chart
$200K
CLAIMED LOSSES
1.4K
TOTAL REVIEWS
210K
PAGE VIEWS
18
ISSUES RESOLVED
I have ample minutes and days. Battery is fully charged. Every call I have tried in the last month. I get the error message telling me that call cannot be completed..-34 is error message although the phone shows all bars visible. I like the idea of TracFone but a phone...
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96 comments
Lo mismo me paso y a mi dice que es LAE antena no puede hay nada tengo 2;432:87 y no puedo hacer nada quiero mi dinero.
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ID
Location
Greenville, South Carolina
Service
Tracfone Phone Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRedeem my warranty
I purchased a samsung galaxy j3 from Central City Ky. walmart in may 2020, I also purchased the 2 year warranty with it.2 weeks ago my phone started acting up not responding to swiping the screen to unlock, it would stay frozen up for hours , so i did a factory reset on it. That made it worst so now it will not respond to anything I do. it is stuck on the select a language page. I never put minutes on it so I never had a phone number but the ieme # is 353168****186688 and the serial # is RF8MC0TOP3E ,and the model # is SM-S260DL(GP) GPSAS260DCGB. The FCC ID # is A3LSMS260DL. My name is Nate Cadena my address is 621 Langley rd. Belton, Ky. 42324, please let me know if you need more information. My contact phone number is 270)754-****.Thank You
User's recommendation: always buy the warranty, it's worth the $10 charge and the headache.
ID
Location
Miami, Florida
Product
Samsung Electronics Galaxy J3 Cell Phone
Pros
- Do honor their warranty
- Price and coverage
Cons
- Hung up on me
- This is my third phone to be replaced
Loss
$70
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Service
Bought a TracFone 5 years ago. No problems. Decided to upgrade and bought a new Tracfone. Couldnt get it activated and it had a busy signal that would not go away. Sent it back for refund. Tried the Help chat line. They would close my session before I could get a response typed in. Called the 800 number and was told that it would be another 30 Days before I could get a refund. TracFone needs to be investigated by the federal government. Businesses are borderline CRIMINAL.
User's recommendation: Stay away from this company.
ID
Pros
- I can add minutes as i need them
Cons
- Poor customer service
Loss
$131
Preferred solution
Full refund
I don't use my Tracfone much, I only turn it on when I go to the store. (I'm old) One day I turned it on and received a notice that my plan had expired two days earlier. They only sent me that one text, I used to get all kinds of junk from them by email. When I went to...
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ID
Location
Mesa, Arizona
Service
Tracfone Service Transfer
Unfair policy.
Tracfone stopped connecting to provider after less than a month and a half. Contacted tracfone twice, support could not fix it. ordered new tracfone to replace it and switch data, photos ect. Had problems switching, did not work, took a while. Called tracfone to get a refund, I was sent to ups store with a tracking no. Told by ups store no account with tracfone. Called tracfone again, told i would receive a shipping label in the mail. Never got it.Called again and was told after 30 days no refund. Was not told this before i was put thru all the hassell, and now will not refund on a phone that only worked less than 90 days. Horrible phone and customer service, Never buy tracfones.
User's recommendation: Never buy tracfones.
ID
Location
Salisbury, North Carolina
No contact
We are dealing with another HELPFUL vendor. Tracfone never responded in any way.
User's recommendation: #1--They're expensive. #2-If you have a problem, good luck getting in contact with anyone helpful. My sister burned up over 200 minutes only to be told she would need to contact Tech Support.
ID
PissedConsumer.com fights for consumer rights
Their "CS"
Many promo codes for bonus minutes. Never get them. Rude &;; snarky reps on the 800 line. I DON'T recommend.
1 comment
ID
Location
Palm Bay, Florida
I've asked several times and all I get is "We are upgrading our system. I DO NOT WANT A NEW PHONE!!! Please just answer the question as it is asked and if it sounds plausible I'll consider a new phone. If there is an alternative (e.g. changing SIM card etc.) let me...
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1 comment
Hi Michael D. This is Alex from TracFone Wireless.
All our major carriers are continually improving their networks and we need to migrate our customers who are currently using non-VoLTE devices. We have tailored several offers for our customers in hopes of building long-term loyalty. You can either receive a free phone or a discount towards the purchase of a new VoLTE phone. To learn more, please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
ID
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon usable lg rebel 4 l212vl
i bought a rebel 4 fone to replace our nokia fone when it got shut off. I tried several times online to get it set up for use but have had no sucess and also tried landline and with my hearing not real good that was a bad move. I am not aware what may have been put onfone at this point. the fone has security pattern on screen and i cannot do anything with it. thanks paul t. stone
User's recommendation: i have 17+ years very few problems. all taken care of.
1 comment
ID
Product
Lg Electronics Rebel 4 Cell Phone
Cons
- No resolution
Preferred solution
Let the company propose a solution
They seem to be committing fraud and theft at an alarming rate. I had them for my side phone and my Safelink Wireless phone. I've been without a cell for THREE MONTHS, and have received NOTHING but lies...well over $100 lost to their constant LIES! In July, my Safelink...
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1 comment
Hi Jillian Bashears. This is Alex from TracFone Wireless.
Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business and would like to address your concerns as quickly as possible. Please chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
ID
Cons
- Weak battery
- Anything they are lying frauds
Loss
$130
Preferred solution
Firing squad! Execution of every last person that works for them! Dismantling of the company. AND serious compensation for all they put me through!
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Ordered newer phone. Got the phone and tried to activate it. Called customer service to fix the problem after many hours on phone and being transferred from one person to another last person I spoke to said that the new phone I got had been previously activated so that...
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1 comment
Hi Richard R. This is Alex from TracFone Wireless.
We sincerely apologize for the inconvenience we have caused you. Allow us to fix this issue as soon as possible. To further assist you, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
ID
Pros
- Price and affordability
Cons
- Lousy tech support
Preferred solution
Let the company propose a solution
Illegal billing practice
Every month i get a notice that autopay will withdraw a payment on the 21st. But autopay pulls the money on the 17th. It cost me an overdraft fee to learn this. Now as I am about to leave the company the autopay draws money 5 days before the end of my contract period. They say there is no refund for pre-payment and I must explain my request to the refund dept.
User's recommendation: Add an overdraft fee and an extra billing cycle to the cost of a trackfone.
1 comment
ID
Loss
$59
Preferred solution
Let the company propose a solution
Worst customer service ever ever. User's recommendation: Avid like covid
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1 comment
Hi Nonya. This is Alex from TracFone Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. We would like to take a closer look into what is going on and ensure there is a resolution for you today. To further assist you, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. ^April
ID
Location
Welborn, Arkansas
Loss
$18
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer back my telephone number to my tracfone from Spectrum
I have a ticket # for an order to transfer back my telephone number 207-436-**** to my phone. I don't know what is taking so much time since your tech informed me it would just take a few hours and it is now three days. Ref #122416****. I have confirmation from Spectrum that my account with them has been cancelled. It was my error that made me think switching companies would be better. So I decided to keep my Tracfone account and cell phone with my number. Please let me know what is taking so much time and if it would be easier to change numbers although inconvenient for me. Thank you
1 comment
ID
Pros
- Some employees seemed genuine and tried to help
Preferred solution
response to question
Tracfone not working
I bought the phone in september 2020.After 2 weeks I could call out but could not receive calls.I called customer service .they gave me the run around for 3 weeks.I have been using tracfone for 22 years as a second phone, never a problem until now I was told I would get a refund . did not get that. Put me on hole for 30 min. I keep calling back and have to start all over again with dispute.Don t buy a tracfone for it is a ripoff.. I m going to call BBB. yours Truly EC ,Very unsatisfied customer.
User's recommendation: Do not not waste your money.
1 comment
ID
Pros
- Phones worked great in past and customer service
Cons
- Cusromer service terrible
Loss
$50
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Double charged for August, Did not receive Data plan for September
Update by user Nov 06
I haven't heard anything back from them
Original review posted by user Oct 07
I had to return my phone and get a new one because it kept acting up. In the process I was charged for the automatic renewal for September. When I received the new phone, I was told there was no service on it, nor any recent transactions to my phone number. I had some balance left over from before I enrolled in the plan back in July, and that was put on. But, basically I was ripped off $20.22 twice. In August for a double charge, and September for deleted service. I think I should at least get a free month of the service plan I had for all this trouble.
2 comments
ID
Service
Tracfone Cell Phone Replacement
Pros
- Cost and coverage
Cons
- Poor quality and difficult customer service
- Not being offered replacement mins
Loss
$40
Preferred solution
Full refund
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Hi. This is Alex from TracFone Wireless.
We understand where you are coming from and we apologize for the trouble you have encountered with our customer service. Should you need assistance, chat with us at http://bit.ly/2qdrKHH or call 1-800-867-****.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.