Tracfone Reviews and Complaints
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Customers don't like
- Poor customer service
- Untrained call centers
- Nonresponsive
Customers like
- No contract
- Price
- Good service for years
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Hi this Gigi, Have you ever thought about the people who work in Customer Service? Haven’t you stopped for a moment and think by yourself how might be the day for some of the representatives? The agents take at least 40 calls per day, trying to find a great solution...
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Tracfone - Programing non completion's
After repeated appeals and complaints to their accounts feedback option regarding unfinished issues regarding their programming, they are non reactive. They weren't finished with cleaning up their programming loose ends!!!! No response or corrective action taken. Very dissatisfied with Tracfone...
Product
First I purchased a sim kit and airtime one mile from my house. It didn't work/poor reception in two unlocked cell phones. I called them. They seemed to think that I may have better luck with one of their dedicated phones. So back to the store and bought one. Except...
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Product
I liked
- Some employees seemed genuine and tried to help
I didn't like
- Company wont try to make it right and retain customers
Tracfone - Can’t get my minutes remaining balance
Their system and app sucks for an apple phone.
Product
My minutes keep disappearing. This has happened to other people I know. I just looked at my phone today. had 20 min. left, and it just dropped to 4. The last time this happened it went from 167 mins. to 0 while I was in the hospital. My mother had their service, her...
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Product
I have two phones with Tracfone. The first problem I noticed was that one of the phones suddenly did not hold the wifi signal - the other holds (two different makes and two different plans). Now, I find I cannot access the information on my remaining data or minutes on...
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I liked
- Great value when they deliver as promised
I didn't like
- Terrible customer service for simple problem
bought a $40 unlimited card for my tracfone lika every month 1st day my phone I bought from tracfone wireless didn't work no more charging port went I called right away and agent seen the card was not used yet and said it would be there when I got another phone. I got...
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You sales people said we could use iphone se on at&t we ordered two of them got them in today and have been trying to get one of them acitvated all day. They told us today only Verizon for these phones and we do not get verizion where we live and no one can help us on...
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My $10 Global card bought through Tracfone on my pay-as-you-go plan for my Smartphone. At 4 am this morning while the phone was in my possession someone placed International calls to a country in Africa and used up my credit, Tracfone says tough luck.!!!! Its their...
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Similar to Tracfone
Tracfone - Didn't get my add on of 1,000 text
Heres 4 transactions from tonight saud they went through but not receivedy messages
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You sir are incredibly stingy, nobody in the world except the poorest of the poor will spend 4 hours of their time to recoup $10 in costs. The way you say you are leaving Trac...
This guy is extremely stingy, $10 is literally an extremely small amount to be this whiny about. If he lost at least $100 I would understand but it is simply not worth 4 hours...