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I am a veteran of the us army with physical and mental disabilities . I have had a tracfone for years under the safelink program. i recently purchased a new ZTE Android telephone and got my number changed from old broken phone to the new phone. the new phone came set...
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AlexTrac
AlexTrac

Hi SpiffyEel. This is Alex from TracFone Wireless. We do apologize for the inconvenience that you have experienced. We can surely help you in resolving your phone issue. Let u...

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2.0
I liked
  • Way network service was when they began
  • Having the same phone number
I didn't like
  • I hate to be lied to
  • How 20 mins was worth pushing me away for
  • Service upgrading phone
#1236003
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They pass you around a foreign based service center and expect me to accept their word as truthful and accurate. You never get the same persoh. This is to their benefiit and causes chaos for clients. Tracfone goal is to steal minutes by keeping you on hold or line to...
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AlexTrac
AlexTrac

Hi at1time. This is Alex from TracFone Wireless. Please accept our sincere apology for the inconvenience we may have caused you. I understand where you are coming from and how...

Comment 1 comment
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1.2
I liked
  • Pay as you go
I didn't like
  • Foreign based customer service refusal to add stolen minutes
#1235149
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cannot download data to my tracfone...called several times, same exact thing reboot your phone,, power off then on...turn off wireless and then back on.. turn mobile networks on and then off. change apn's on phone to default power off and on still no help...i'm very...
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AlexTrac
AlexTrac

Hi. My name is Jude from TracFone Wireless. We apologize for the trouble you encountered with our data service. Please contact us via chat using this link http://bit.ly/2qdrKH...

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#1234183
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Have not been able to see how many minutes or data I have. Called customer support and the lady was hard to understand I was put on hold and she said she would have someone call me back. 15 minutes later I got a call back from customer support for straight talk I don’t...
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AlexTrac
AlexTrac

Hi. I’m Alex from TracFone Wireless.We're sorry you’re having some problems in checking your balance. We'd like to take a closer look into what's going on and ensure there is ...

Comment 1 comment
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2.9
Klamath Falls, Oregon
I didn't like
  • Customer support
#1232392
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I live in area code 97415 and the number they kept giving me is in area code 97444, which is long distance to anyone calling from 97415 on any land line. My elderly neighbor across the street that has only a landline is charged to call me for help with her everyday...
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AlexTrac
AlexTrac

Hi, etherealmidge. This is Alex from TracFone Wireless. We're sincerely sorry for the trouble and inconvenience this may have caused. We need to have it fixed as soon as possi...

Comment 1 comment
Helpful? Yes 1 No 0
1.0
I didn't like
  • No way to resolve this
#1232215
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I have been paying money for minutes and data since January. I have not been able to send MMA messages since Jan 30, 2018. I made then aware of the problem for the first time on February 6. On April 5 2018 I spent 10 HOURS LUTERALLY IN THE PHONE WIRG THEM NEEDKESS TO...
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AlexTrac
AlexTrac

Hi BlushingPygmyMarmoset. This is Alex from TracFone Wireless. I'm sorry for the inconvenience that you've experienced with the MMS feature on your phone. Let us check your ac...

Comment 1 comment
Helpful? Yes 1 No 0
1.0
#1228490
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I have been a customer of Tracfone for 12 years. I bought a Samsung E5 and after a little over a year, the battery failed. After some research, I found this particular phone has issues with battery short life. After many calls, frustrating attitudes, lies and empty...
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Helpful? Yes 0 No 0
1.0
I didn't like
  • Loss of minutes
  • Nonresponsive
  • Bad company customer service
#1227872
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March 15th 2018 I received an email telling me to update my Tracfone app. When I did this I lost all my time I lost 10gb at 3777 minutes of talk time and 22000 text. When I called the helpline for TracFone they basically told me I was a liar that I had used it all....
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Anonymous
STOLE MY MONEY

I HAD 800MIN. ON MY TRACFONE I CALLED THE 800 NUMBER AND ASK IF I NEEDED TO ADD MORE AIR TIME THEY SAID NO AS LONG AS I HAD MIN. I LET MY AIR TIME RUN OUT .THEY TOOK MIN. AND ...

AlexTrac
AlexTrac

Hi, OvertAbyssinian. This is Alex from TracFone Wireless. We sincerely apologize for all of the troubles that you have experienced with your data, talk and text minutes. This ...

Comment 2 comments
Helpful? Yes 0 No 0
2.2
#1227399
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I have been trying all day to purchase airtime. They keep telling me all three of my credit cards have been declined. I called the credit card companies and they have told me they have paid Tracfone and that Tracfone has credited it back. I talked to tracfone for hours...
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Anonymous
At1time

Join the club .service reps useless lie,deny,then auto reply from 8000 miles away.

Anonymous
Jenda

I lost my minutes on March 23. I called TracFone and they said I used all my minutes on the 23rd. I didn't!!! No help from managers at TracFone. So, what do I do, go buy more ...

Comment 5 comments
Helpful? Yes 0 No 0
2.4
Product
Tracfone Customer Care
I didn't like
  • Terrible customer service for simple problem
#1217698
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Contact Tracfone

Mailing Address:
Tracfone
9700 N.W. 112th Avenue
Miami, FL 33178
Phone:
(800) 867-7183
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Tracfone - Check Call Restrictions-34

I have tried to find out how to remove call restrictions and use my TracFone. I have minutes and a year of time to use!!
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#1214232
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