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I've been a customer of Tracfone for over a decade and it's been ten years of *** We use pay as you go because we didn't use mobile much during the winter months, but it's become so intolerable that we're willing to pay more just to get decent, honest and reliable...
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#1264723
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Tracfone - Awful customer service

Be careful Traackphone is ripping people off They are telling me that 5gb of data is used to Watch a 1h and a half of a move so it will cost U 50$ to watch a half of a movie. Insane. Also customer service is awful. If I could give them negative stars I would.
1.7
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#1262810
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Tracfone - Awful customer service

Be careful Traackphone is ripping people off They are telling me that 5gb of data is used to Watch a 1h and a half of a move so it will cost U 50$ to watch a half of a movie. Insane. Also customer service is awful. If I could give them negative stars I would.
#1262807
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I feel that I was robbed by Tracfone. When my Luna Pro developed a problems in that I only received a busy signal when trying to make a call, I called Customer Service. They could not fix the problem on line and said they would send me a replacement. I sent them my...
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AlexTrac
AlexTrac

Hi anonymous. My name is Jude from TracFone Wireless. We apologize for the trouble you've encountered in your phone replacement. Please contact us via chat using this link htt...

1.7
#1258814
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Tracfone - WiFi network is never available.

WiFi doesnt work & i never get my emails & now my voice mail doesn't work! I call all the time and problem isn't fixed ! I have spent money on extra data on a phone that never works .i have to reboot my phone all day long!
1.0
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1256155
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Let me start by saying we have been tracfone customers for several years. Last week my wife bought me a new Samsung galaxy j7 sky pro from tracfone. The first two hours we spent getting it set up and running. The tech guy who helped my wife was extremely nice and after...
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AlexTrac
AlexTrac

Hi, anonymous. This is Alex from TracFone Wireless. We appreciate your loyalty and we're glad that you are satisfied with the service that we offer. We apologize for the troub...

#1255720
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Today I bought my third and last phone. Always problems and nobody who works for this company speaks english so how are you supposed to get problems resolved? The answer to everything is lets do a hard reset. This is a brand new phone stupid. How do you pay these...
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AlexTrac
AlexTrac

Hi anonymous. This is Alex from TracFone Wireless. We understand your frustration. We apologize for the trouble that you have experienced on your phone and our customer servic...

Anonymous
Red

The only "uneducated" person I see here is the one that bought a 3rd unit despite previous objections and unsolved problems. You'd better be care going around calling anyone e...

#1253719
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We have lost minutes, a little at a time, continually with Tracfone. When I chatted with a Tracfone rep on April 28, 2018 regarding this the rep stated they could not look at my current usage until May 2, 2018. He also made an allegation that it appeared I was using...
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AlexTrac
AlexTrac

Hi anonymous. This is Alex from TracFone Wireless. We understand your frustration. We apologize for the trouble that you have experienced on your minutes and our customer serv...

#1250247
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Tracfone - Have to refill every week

I make or receive a few calls then my phone servicestops. Also the minute I got my device activated I got 3 calls from rob calls and whoever had number before me
#1244692
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had TF for years good phone service JUST DONT ASK THEM FOR HELP called 3 days talked to 5 agents trying to disable voicemail they reset my phone calls still went to VM but i couldnt access because their reset voided my pin # 1 even tried calling to see if it went to VM...
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Anonymous
Jenn Garden

Do NOT use Tracphone service, got a free phone for paying for the cell service, defective sent it back on the label THEY created, talked to eight employees over four weeks, fe...

3.1
#1244380
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